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| Position wanted: |
Network Security Engineer |
| Job category: |
ComputerInformation TechnologySecuritySupport/Help DeskTelecommunications |
| Preferred Location: |
Australia |
| Preferred City-State/County: |
Melbourne - Victoria |
| Objective and Resume Summary: |
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| I have got a lot of experience in Linux & Unix system administration, especially in the Open Source Technologies. In recent years, I had been involved in the Network Security field, mainly to support the Linux firewalls & proxy servers, as well as some Cisco products. I am currently working for a well-known multinational telecommunication company, providing technical assistance to various customers from different countries. In the near future, I am looking forward to gaining some international experiences in the similar field, to see & learn in a working culture from different society. While at the same time, I would wish to share my past experience, knowledge & skill-set, as well as style of working from my own society, I hope my determination in work can cause positive impact, which may possible improve overall productivity & performance to my potential future employer. |
| Skills: |
Non Technical Skills:
ITIL Incident/Change Management,
Determination in problem solving,
Strong analytical skills,
Hardworking & responsible,
Work independently with minimum supervision,
Desperate in learning,
Willing to share knowledge & experience.
Computer Skills:
Lotus Notes; Intermediate
Checkpoint Firewall: Advanced
Checkpoint VPN Edge: AdvancedPhotoshop; AdvancedSQL Server; IntermediateHTML; AdvancedJavaScript; IntermediatePerl; IntermediateShell Scripts; IntermediateSQL; IntermediateCisco Routers/Switches; IntermediateLINUX; AdvancedMacintosh; IntermediateMS Windows; Intermediate |
| Known languages (and levels): |
English-Very GoodChinese-Very Good
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| Type of Employment wanted: |
Full Time
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| Minimum Yearly Salary in Numbers: |
40000 AUD
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| Current Location: |
Malaysia, Cyberjaya |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Bachelor
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Education/Qualifications
Institution: Multimedia Univertisy
City/Country: Malaysia
Qualifications: Bachelor (Hons) of Multimedia, Majoring in Software & Animation
Completed: 2002
Institution: Chong Hwa Independent High School
City/Country: Malaysia
Qualifications: Unified Examination Certificate (equivalent A-Levels)
Completed: 1998
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| Work History & Experience: |
| Years of Work Experience: |
5 to 7 Years |
Shell IT(Outsourced to AT&T Comm. Services)
Start Date: Jun 2007
End Date: Currently Employed
Position/Title: Network Security Engineer
Responsibilities/
Achievements:
It`s a provision of support services related to firewall and proxy servers across the world in a very large networked enterprise environment.
My responsibilities include but not limited to:
* To provide 3rd level reactive technical support in the areas of Firewall servers in a timely and efficient manner according to agreed SLA, standards & procedures. This requires advanced analytical and troubleshooting skills on relevant technologies and products in a very large-scale networked enterprise environment.
* Process & implement firewall & proxy servers RFC (Request for Change) according to ITIL change management standard.
* Action on all assigned incidents and carries out routine monitoring, logging and reporting tasks. Reports on any unforeseen or security event.
* Operate effectively without direct supervision but within a clear accountability framework to ensure that assigned activities are managed within agreed service levels.
* Knowledge Management solution builder �C providing draft solutions where gaps in the knowledge are identified reactively in addition to suggesting pro-active solutions where technical changes are being made, taking into account the business needs of the customers.
* Adheres to Health, Safety, Environment and Information Security policies and standards, to maintain a high level of safety awareness.
* Ensure that customer satisfaction in all interactions meets the contracted customer service levels.
Fujitsu (Malaysia) Sdn Bhd
Start Date: Jul 2005
End Date: Jun 2007
Position/Title: Senior Support Engineer
Responsibilities/
Achievements:
It`s an operation lead role, whereby giving training & guidance to a team of support engineers.
My responsibilities includes:
* Plan out detailed troubleshooting steps & processes based on various possible aspect of issues, while not giving too much complexity to support engineers during incidents handling.
* Knowledge builder, work with other support groups on Problem management as well as root cause analysis, to record common issues & known errors. Making future similar Incident management process easier & more efficient.
* Work closely with Service Desk Infrastructure Manager, to discuss & propose service desk tools upgrade, & research into new technologies to improve overall operation performance.
* System administration for ITIL based helpdesk call logging system (InfraEnterprise), Worked closely with development team in Australia to perform code deployment upgrade, DB server administration & maintenance, as well as storage backup. Provide SQL scripting based on various reporting requirements to the management.
* Network upgrade & lease line migration for the service desk environment, as well as setup & configuration for the network equipments.
* Save cost on licensing fees by using Open Source application on certain functions, e.g. DNS servers, Firewalls, Mail servers & FTP servers. These are mostly hosted in Linux environment.
* Support for Global Mail Hosting project, which running on Lotus Domino server, with Lotus Note clients.
Intertouch (M) Sdn Bhd (NTT Docomo)
Start Date: Jul 2004
End Date: Jul 2005
Position/Title: Global Network Operation Centre (GNOC) Analyst
Responsibilities/
Achievements:
* Provide 24 x 7 technical support for installed networks to all Hotel guests worldwide.
* Taking escalated calls and participating in-depth investigations to resolve customer issues.
* Communicate well on the phone with customers, understand the nature of their problems and engineer fixes.
* Monitoring worldwide installed networks for unexpected servers problems, and provide fixes.
* Technical support for VPN, DNS, Proxy Server, DHCP, SSH and many others network applications/technologies, in order to meet different requests from variety range of customers. Perform SQL query on the database for analyzing purposes on the hotel billing system connected to PMS (Property Management System), based on ad-hoc request from the hotel duty manager.
* Perform live packet capture (tcpdump) while troubleshooting on phone call with customer, to find out root cause by analyzing the captured network traffics. |
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