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| Position wanted: |
Manager |
| Job category: |
Information TechnologyMarketing/PRTelecommunications |
| Objective and Resume Summary: |
|
Cover:
I have near about 4 years of professional experience as Billing/Revenue Assurance/Business analyst in GrameenPhone (one of the largest affiliate of Telenor ASA), the leading mobile operator in Bangladesh with 20 million+ subscribers. During my tenure with GrameenPhone I was engaged in different Revenue Assurance and Fraud Management projects where for some of the projects I also have worked as project manager. Besides as an analyst my vast experience and knowledge on competitors, market dynamics have helped me to gain vast market insights and understanding complex business processes to develop different Business and Data Modality. I have wide knowledge and experience in reengineering concepts to make the business effective and efficient.
Current Position:
Head (Manager) of Data Support & Projects, Research & Analysis, GrameenPhone
Previous Positions:
Senior Business Analyst (Deputy Manager) of Research, Analyses & Customer Experiences, GrameenPhone
Senior Revenue Assurance Analyst (Deputy Manager) of Revenue Assurance & Fraud Management, GrameenPhone
System Engineer of Revenue Assurance & Fraud Management, GrameenPhone
I am looking for a more challenging position with opportunity for advancement along with the opportunity having greater career growth.
Resume:
OBJECTIVE
To take a managerial role on telecom operations in the field of Revenue Assurance/Business Analysis/Billing Quality and provide efficient and effective solutions that would help the organization to achieve the best solution in business which would increase its productivity in the competitive market.
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| Skills: |
Business analyst, Manager,
Revenue assurance & fraud management |
| Known languages (and levels): |
English-Very GoodOther: Bengali
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| Type of Employment wanted: |
Full Time
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| Minimum Yearly Salary in Numbers: |
65000 USD
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| Current Location: |
Bangladesh, Dhaka |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Masters
|
EDUCATION
Master of Business Administration in Marketing, North South University, 2006
Bachelor of Science (Hons.) in Computer Science, North South University, 2004
SKILL SETS
Expert:
- Project Management
- MS Office (Word, Excel, PowerPoint, VISIO, Project)
- Command over process identification, documentation and development on business requirements
Advanced:
- Database: SQL Server, Oracle
- Reporting tools: Oracle Discoverer
- Statistical tools: SPSS, Minitab
- Gap Analysis of RAFM Controls
- Project Management, Business Analysis, Business Modeling and Data Modeling
- Expertise in System design and development required for business processes
- Vast Experience in Project and Operations Management
Familiar:
- Reporting tools: Xcelcius, Business Object, tableau
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| Work History & Experience: |
| Years of Work Experience: |
3 to 5 Years |
Work History
GrameenPhone Ltd, Dhaka, Bangladesh
Manager and Head of Data Support & Projects, Research & Analyses (Mar 2008 – Till now)
Key responsibilities:
- Leading the Data support & Projects team in order to translate market research oriented business requirements into highly specified data requirement on timely basis.
- Providing guidelines to define subscriber into different profiles based on subscriber’s usage behavior.
- Optimize the data collection value chain from field to IT to reporting for the ProcessOP team
- Working closely with the process and analysis team ensuring timely delivery of data supports as required to examine existing business models and the flows of data in the business.
- Provide support and work within or outside marketing division in any kind of research oriented study/projects.
- Identifying scope of improvement in the data extraction and analysis process.
- Ensure delivery market driven ad hoc analysis/data requirement for both internal & external stakeholders.
- Guiding and inspiring fellow team mates actions and align them with the goal of the Research & Analysis department.
- Setting guideline for system level data support on campaign analysis – pre campaign feasibility test and post campaign evaluation
- Provide useful and actionable insights by analyzing system level data – in the form of xls, power point and write up
- Work closely with IT for the maintenance of Research Databases, Research Blog and Research Portals
GrameenPhone Ltd, Dhaka, Bangladesh
Deputy Manager, Research, Analyses & Customer Experiences (April 2007 – Feb 2008)
Key responsibilities:
- Develop different business modality based on dynamic market requirement to gain competitive edge.
- Conduct regular business analysis as per business requirement.
- Coordination, documentation of business processes and conducting requirement analysis of RAFM Project (over different revenue streams companywide)
- Research and development responsible of different MIS and analysis tool
- RAFM Project Operation and Change management and company wide cross functional projects.
GrameenPhone Ltd, Dhaka, Bangladesh
Deputy Manager, Revenue Assurance and Fraud Management (Dec, 2006 - April, 2007)
Key responsibilities:
- Coordination, documentation of business processes and conducting requirement analysis of RAFM Project (over different revenue streams companywide).
- Research and Development responsible of different MIS and analysis tool for Revenue Assurance and Fraud Management department and company wide cross functional projects of GrameenPhone Ltd.
- RAFM Project and Change management.
- Conduct ad hoc business analysis as per business requirement.
GrameenPhone Ltd, Dhaka, Bangladesh
System Engineer, Revenue Assurance and Fraud Management (Feb, 2006 - Dec, 2006)
Key responsibilities:
- Coordination, documentation of business processes and conducting requirement analysis of RAFM Project (over different revenue streams)
- Research and Development assistant of different analysis tool in Revenue Assurance and Fraud Management department of GrameenPhone Ltd.
- RAFM Project and Change management
- RAFM Control operation and GAP analysis.
GrameenPhone Ltd, Dhaka, Bangladesh
Officer, Revenue Assurance and Fraud Management (Oct, 2004 - Feb, 2006)
Key responsibilities:
- Coordination, documentation of business processes and conducting requirement analysis of RAFM Project (over different revenue streams)
- RAFM control operation and GAP analysis.
Major Projects/responsibilities
Rafm Projects
- End to End CDR/UDR handling (MSC to Billing or Prepaid Balance deduction) on postpaid stream.
- End to End CDR/UDR handling (Follow up project) on prepaid stream.
- Switch Key Control (Follow up project).
- End to End Scratch Card Handling (Procurement from vendor to usage by subscriber).
- Develop and establish Rating Verification Engine for Prepaid.
- End to End SIM handling (Procurement from vendor to selling to activation to call start).
- Interconnection Settlement claim verification tool.
- End to End Network usage Verification.
- End to End control on post-paid collection.
- End to End control - Sales commission (Subscription, Handset & Scratch Card).
RAFM Key Controls
- VAS Key Control.
- GPRS Key Control.
- Switch Key Control.
- Routing Key Control.
- ERS (Electronic Recharge System) Key Control.
Special Projects
- Project Profitability (Subscriber wise profitability measurement and Profit and Loss statement generation).
- Project Blooming (Delivery modality that prompt not to deliver more to those with pre-activated SIMs).
- Dealer Score Card (Scoring different channel partners based on their subscribers’ usage behavior).
- Sales channel distribution restructure project.
- Re Alignment Criteria for Distribution Cell based on accessibility, revenue contribution and control mechanism.
Pilot Project
- Low cost sales channel development for FC (Financially Constraint - ARPU less than 50 USD/month) segment.
Analysis models/tools
- Revenue Market Share Model.
- Market Share model.
- Regional Market Share Model.
- Segmented (PCO, VOIP, Regular, Price Hunter) market Share Model.
- Big Bang (Push sales monitoring tool).
Regular/Periodic Tasks
- Periodic campaign analysis.
- Voice and SMS pricing effectiveness analysis.
- Gift vs Lift analysis (Designing effective commission structure to reduce whole sale).
- Analyze the market (movement of ARPU, APPM, activation, churn etc.) on a weekly basis and explain the changes and reasoning for why it’s happening.
- Channel partner and product wise SAC analysis.
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