|
|
|
|
|
|
 |
Search jobs by location:
Austria, Belgium, China, Malaysia, Mexico, Netherlands, Qatar, Saudi Arabia, Singapore, Thailand...More locations »
Search jobs by category:
Accounting, Administrative, Advertising, Architecture, Banking, Beauty/Cosmetics, Biotech, Computer, Construction, Customer Service, Design/Multimedia, Education, Engineering, Information Technology, Sales...More categories »
|
|
|
|
|
|
|
|
| Position wanted: |
I.T. Manager - CIO |
| Job category: |
Information Technology |
| Objective and Resume Summary: |
|
Present Position: I.T. Manager - Client Services and Support
Postgraduate: Executive MBA, Systems Analysis
OBJECTIVE
Get a position in Information Technology field in Europe, as an I.T. Manager (Cio)
Resume Summary
Companhia Energetica de Minas Gerais - Cemig Sa
Largest electric power company in Brazil, with 10500 employees and 6.5 million customers.
IT Manager - Client Services Department - March 2001 to present
IT Governance Implementation: assisted the CIO directly, including training, assessment and roadmap development;
ITIL Information Technology Infrastructure Library - Problem and Incident Management Owner, Service Desk Management.
Manage a Department with 110 Technical Support Analysts and Account Managers, reporting directly to the CIO (Chief Information Officer), with 4 teams, responsible for the support of 9000 PC users, company-wide network administration (13.000 users, 8000 workstations, 240 Windows 2000 servers), Web Site Administration, MS-Exchange administration-13000 mail boxes, MS-SMS administration, corporate anti-virus administration, Service Desk with (12.000 calls a month), software and hardware specification and supply (asset management), evaluation of internal IT needs, negotiation of resources, costs and time-tables for projects.
Annual Budget: R$ 18 MI (equivalent to US$ 9 MI)
Main projects:
IT Management and metrics, including BSC, finance, contracts;
ISO 9001:2000 Certification. Processes: Installation, configuration and support in software and Netware servers, resulting in improvement in team spirit and motivation;
E-learning implementation, reducing training costs and motivating employees company-wide;
Implementation of Microsoft-SMS, used in remote support, hardware and software inventory and software distribution, bringing significant savings;
Implementation of automated Antivirus distribution to workstations, increasing security and reducing support team expenses;
Migration plan to Windows 200x platform, in order to standardize and improve support efficiency;
Building of a Relationship Management Team to align IT projects and company business, focusing on clients` needs.
|
| Skills: |
Manager, Executive, CIO, IT Manager, Project, team leader |
| Known languages (and levels): |
English-Very GoodSpanish-A littleOther: Portuguese - Native
|
| Type of Employment wanted: |
Full Time
|
| Minimum Yearly Salary in Numbers: |
90000 Euro
|
| Current Location: |
( Confidential ) |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Masters
|
EDUCATION
1998 - 2000 - Executive MBA
1985 - Postgraduate in Systems Analysis
Federal University of Minas Gerais UFMG - Sponsored by CEMIG SA
1978 - 1982 - B.S. Degree in Civil Engineering
Federal University of Minas Gerais - UFMG
Technical Courses
Tivoli Framework Overview, MSF (Microsoft Solutions Framework), MS-Project, HP-Network Node Manager, Windows NT - Support (Core Technologies), Netware vvv4..X (Advanced Administration, Installation & Configuration, NDS - Design and Implementation), HP-UX Operating System, SQL, Informix (DBM, 4GL, On-Line Administration), TCP/IP, Clipper 5.01 (C.A.), Microstation 5.0, IRAS/B, C Language, Xenix (SCO), Application Development, Data Modeling, Pascal Language, CA-Easytrieve Plus, JCL - IBM 370, CP/M Operating System, VM/CMSSS (((IBM), Profs (IBM), Dbase III, IDMS (CA), Lotus 1-2-3, IMS (IBM).
Management Courses
Communication and Human Relations (Dale Carnegie Course), Presentation Techniques (IBM), Project Management, Investment Analyses, Negotiation Strategies, Meetings Coordination.
LANGUAGES
Fluent in English (oral and written)
. Cambridge CAE (Certificate of Advanced English) - June 1999
. Institutional TOEFL - May, 1997 - scored 577
Portuguese (native language)
|
| Work History & Experience: |
| Years of Work Experience: |
More than 15 Years |
CEMIG - Companhia Energetica de Minas Gerais - Brazil
IT Manager - Client Services Department - March 2001 to present
IT Governance Implementation: assisted the CIO directly, including training, assessment and roadmap development;
ITIL Information Technology Infrastructure Library - Problem and Incident Management Owner, Service Desk Management.
Manage a Department with 110 Technical Support Analysts and Account Managers, reporting directly to the CIO (Chief Information Officer), with 4 teams, responsible for the support of 9000 PC users, company-wide network administration (13.000 users, 8000 workstations, 240 Windows 2000 servers), Web Site Administration, MS-Exchange administration-13000 mail boxes, MS-SMS administration, corporate anti-virus administration, Service Desk with (12.000 calls a month), software and hardware specification and supply (asset management), evaluation of internal IT needs, negotiation of resources, costs and time-tables for projects.
Annual Budget: R$ 18 MI (equivalent to US$ 9 MI)
Main projects:
IT Management and metrics, including BSC, finance, contracts;
ISO 9001:2000 Certification. Processes: Installation, configuration and support in software and Netware servers, resulting in improvement in team spirit and motivation;
E-learning implementation, reducing training costs and motivating employees company-wide;
Implementation of Microsoft-SMS, used in remote support, hardware and software inventory and software distribution, bringing significant savings;
Implementation of automated Antivirus distribution to workstations, increasing security and reducing support team expenses;
Migration plan to Windows 200x platform, in order to standardize and improve support efficiency;
Building of a Relationship Management Team to align IT projects and company business, focusing on clients` needs.
I.T. Team Leader - Technical Support - June 1999 to February 2001
Managed the Technical Support Team, with 35 Technical Support Analysts in four workgroups- Network Administration (140 Server, SMS, Web Site), Desk Top Support (2400 PCs), Help Desk , Software and Hardware Supply (asset management).
Coordinated a successful team reorganization in September 1999, defining the responsibilities of each group, increasing motivation and team spirit.
Project Manager - November 1998 to May 1999
Led the network implementation (software), with 140 servers (Netware, Windows NT 4.0), in 60 sites, in a partnership with Hewlett Packard. The project involved 15 Technical Support Analysts from different I.T. departments. As a result, currently the network is faster and more stable.
Help Desk Leader - January 1998 to November 1998
Assistant Manager and Advisor for the Support Department
Built and led a team of 5 first-level support professionals.
Team Leader - September 1997 to January 1998
Coordinated a team with 5 professionals responsible for the planning and implementation of Novell Directory Service-NDS, with the objective of unifying users login to one tree containing approximately 6000 objects.
Project Manager - June 1995 to May 1997
As Informix-DS and HP-UX Administrator, Network Administrator (Netware 3.x, Windows 95)
Created and led a team of 3 systems analysts, responsible for the customization and implementation of a Trouble Call System (500 thousand customers), using an Informix Database with 108 tables and 330 modules. Used Informix 4GL and SQL. The implementation reduced response time.
Technical Support Analyst - May 1986 to June 1995
Contributed as a Support Analyst for the Information Center. Taught and supported systems development, Administered a Novell Network, selected and tested software, and proposed standard Company software.
Supported and/or taught: Dbase III, IDMS, IMS, Lotus 1-2-3, Ms-Chart, VM/CMS, MS-DOS, JCL IBM 370, Basic, Easytrieve Plus, PL/I, Cobol, CA-Clipper, Turbo Pascal, MS-Windows, Netware, Systems Projects, Structured Analysis, Data Modeling.
Banco do Brasil SA December 1980 to April 1986
Application Programmer - May 1983 to April 1986
Developed applications using Cobol, Basic, Dbase III.
Federal University of Minas Gerais - UFMG March 1994 to November 1996
Teacher: Postgraduate course in System Analyses. Subjects: Network Administration and Data Modeling.
Other companies (see appendix) 1987 - 1990
Consultant: Application Development and Author of Training Manuals.
|
|
|
|
| Jobseekers:73408 |
Resumes:68168 |
Employers:8028 |
Jobs:19563 |
|
