A successful entrepreneur creating and establishing strong client relationships, which resulted in a very high customer retention rate. A strong eye for detail and keeping up with the changing product environment by writing online articles gave customers the confidence that they were purchasing products, which best suited their needs and budget. Strong technical knowledge combined with the ability to evaluate the customer’s situation ensured that the customer received the service which best suited their needs and budget, within a specific time line.
Skills:
Experience consulting Japanese and English customers pertaining to their IT related needs. Including sales and support for IT Hardware/Software and solutions.
Known languages (and levels):
English-Very Good
Japanese-Good
Type of Employment wanted:
Temporary
Minimum Yearly Salary in Numbers:
Unspecified
Current Location:
Canada, Ontario, Toronto
Education & Experience
Education History, Qualifications & other additional information:
Level of Education:
Tech School
EDUCATION:
2003 - September HiTech Institute, Toronto, Ontario
- Successfully completed course instruction in Windows XP.
2007 Jan – April Centennial College, Scarborough Ont.
- Wireless Network Communications – Completed Successfully
2007 – September Ryerson University – Raymond Chang School of Cont. Education. – Current
Project Management Certification Program
2008 – Winter Seneca College - Windows 2003 Server – Managing a Microsoft Windows Server 2003 Environment (2274C)
Work History & Experience:
Years of Work Experience:
5 to 7 Years
Work Experience:
Consultant -ST Computer Services -Markham, Ontario.
-January 2003 to September 2007 – Full time
- September 2007 to Current – Part Time
Responsible responding to customer’s requests, to build long lasting client relationships, as well as to delegate tasks to individuals to ensure that work is completed on time and on budget.
Created standardization practices as well as standards for computer performance, as well as policies for computer repair.
Implement repair standards which will reduce the likelihood of the same problem occurring again in the future.
Recommend and implement solutions which ensure that the problem will be resolved the first time, and keep downtown to a minimum.
Over 5 years of extensive background in IT Support and Sales, specifically 3com, DELL, HP, IBM/Lenovo, Cisco/Linksys, OKI Data products.
Consulting Experience:
• April/May 2008 University Of Ontario Information Technology: - Oshawa Ont.
School Support Analyst
Acted as a liaison between the IT Purchasing Department and the faculty to actively satisfy and resolve issues which would arise. Responsible for consulting directly with the Dean and other members of faculty, pertaining to acquiring software licences, as well as hardware for the upcoming school semester.
• 2008 Edocan Publishing: Japanese Language Sales Representative.
Responsible for responding to marketing related questions, as well as to fulfill requests from customers by e-mail or by telephone and to hold meetings with the owner to develop a marketing strategy for the Japanese market, for their upcoming software launch in July 2009.
Responsibility to recommend possible solutions which best suits the customer and to implement the solution(s), pertaining to the customers unique needs.
Make recommendations to avoid the same problem from re-occurring again in the future.
Provide e-mail and telephone technical support for clients.
Special Skills:
Ability to adjust to problems and situations quickly so that tasks can be completed within, a reasonable time period.
Recommend and implement maintenance programs to ensure that problems are caught early and so that downtime is kept to a minimum.
The ability to effectively manage individuals, and to delegate specific responsibilities and tasks to be performed
Hardware:
Trouble shooting and repairing various hardware configurations:
O Dell Insprion, and Dimention Desktops
O IBM A , I, M, Lenovo 3000 J100, J110, series desktops and work stations as well as IBM I, R, T, X, Z Series, Lenovo 3000 C, N, V series Laptops.
O HP DC, DX, series Desktops, NC, NX Series Laptops.
O Toshiba Quosimo, Satelite, Satelite Pro, Tecra, and Tecra Pro notebooks.
O Fujistu Lifebook, and Lifebook Pro notebooks.
O Sony Viao Notebooks and Desktops.
O Intel and AMD based Motherboards: Asus, Barbados, DELL, Foxxcon, IBM, Intel, MSI, as well as others.
O Familiar with Nvidia N series SIS, and V series chipset motherboards.
O Intel Chipset Desktops and laptops with Celeron, Pentium II, III, IV, Core Solo, Pentium M, Centrino, Single, Dual core, Dual processor, and 64 bit processor.
O AMD K6, K7, Athlon, Athlon 64, Semptron, Dual core, Dual Processor chipsets.
O Design, configure and troubleshoot 3com, Cisco, Linksys, wired and wireless networks.
O Configure and installed operating systems on RAID hard drives (IBM/Hitachi, Maxtor, Seagate, Western Digital), as well as Network and External Storage.
O Configure mapped/shared network drives, printers, and other peripherals.
O 3com, Cisco, Linksys, Wireless and Wired Networks (Routers, Switches, Hubs).
Software:
Repairing, diagnosing and troubleshooting various Windows operating systems: 95, 98, 98SE, ME, NT, 2000 Professional (SP 1,2,3,4,4+), XP Home, XP Media Center Edition 2005, XP Professional (SP 1,2), Windows VISTA (All versions).
Repairing and diagnosing computers with Japanese Windows Operating systems: 95, 98, 98SE, ME, 2000 Professional, XP Home and XP Professional, Windows VISTA(All Versions).
Experience using In Design for creating the monthly newsletter and weekly specials.
Experience using Microsoft Office Applications: Excel, Power Point, Word, Outlook, Front Page.
Resolving POP, SMTP mail problems, including server errors, application errors, and virus related issues.
Familiar with Phoenix Bios configurations.
-Utility Software:
IBM utility software: Rescue and Recovery 3.0, 4.0, System Update 2.0, 3.0, Software Installer, Message Center, and Access connection software.
Setting up and using Remote Desktop (Windows XP) to repair computers over a network.
Setup and configured “Go To My PC” to allow customers to access their computer from remote locations.
Experience of using Norton GHOST 2003, and True image 7.0, 9.0, 10, 12, 14 Rescue and Recovery (IBM Software) to create backups of customer’s computers so that information can be restored in a timely manner.
Norton Internet Security, Antivirus, Anti Spam.
McAfee Antivirus and Antispam.
Adaware, Spybot, and Spysweeper Software.
Western Digital, Maxtor, Seagate Hard drive Diagnostic utilities.
Data get back software used to extract data from corrupted, deleted and or formatted data from hard drives.
