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| Position wanted: |
IT Engineer |
| Job category: |
Information Technology |
| Preferred Location: |
Oman |
| Objective and Resume Summary: |
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A technology driven professional with over 6 years of extensive cross-cultural experience in Project Management, IT Infrastructure & Network, Service Delivery, Technical Support Service & Customer Relationship Management in reputed organizations in India and Dubai.
Presently working with MKM Commercial Holdings LLC (Wafi Group), Dubai as Sr. Technical Engineer.
Proficient in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence.
Hands on expertise in Configuration, Administration and Technical/Service Support of IT Infrastructure, Network, System & Applications in Hospitality sector.
Holds the distinction of achieving successful track record of Management/Participation in Network Implementation/Migration Projects in International environment.
A project planner with expertise in spearheading the IT system implementation initiatives, ensuring delivery of projects within the time and cost parameters.
Possess in depth experience & expertise in Diagnosis of Application Conflicts, System Bugs, Network Performance Tuning, Disk-space Management, Configuration/Support of MS Active Directory etc
Adept in IT Infrastructure Management with experience in configuring and troubleshooting various hardware and software related issues.
Proficient in setting up and managing Network Computing Environment entailing Local Area / Wide Area Networks and Networking Devices Administration.
Excellent communication & interpersonal skills with proven abilities in customer relationship management & Team Management.
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| Skills: |
IT Manager, Technical Consultant, System Administrator |
| Known languages (and levels): |
English-Very GoodFrench-A littleGerman-A littleArabic-GoodHindi-Very GoodOther: Malayalam , Tamil
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| Type of Employment wanted: |
Full Time
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| Minimum Yearly Salary in Numbers: |
36000 USD
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| Current Location: |
UAE United Arab Emirates, Dubai |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Bachelor
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Bachelor of Engineering (IT) Jeyamatha Engineering College, Anna University 2003
Technical
MS.NET Certification: VB.NET & ASP.NET along with XML & UML
Operating Systems: Windows 2003 Server, 98, ME, XP, Vista, familiarity with UNIX & Apple systems.
Projects: Brainwitts Online Certification on ASP, Vocal Solutions on VC++ & MS Access
Packages/ Suites: MS Office 2007 Word, Excel, Access, PowerPoint, Publisher, Front Page.
Security Software: Virus & Firewall Software McAfee Security Systems & Norton Enterprise EA.
Languages Known: C, C++
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| Work History & Experience: |
| Years of Work Experience: |
7 to 10 Years |
Sr. Technical Engineer (Application & Projects)
Role
Functioning as Single Point of Contact (SPOC) for all Network related activities for entire Food & Beverage department of the company.
Responsible for maintaining & upgrading the Micros 3700 v.3 Point of Sales system to the 9700 (ongoing project) and ensuring direct and second level support to the clients.
Monitoring and administering Windows 2003 system for a base of 250 users (F&B dept) and over 1000 users in the entire group.
Ensuring support to HP network systems in respect to fixed line access using the HP Procure Switches & Access Points.
Overseeing proper functioning of software widely used in Hotel Industry entailing OPERA, MICROS, FCS, Sun System, Novell GroupWise, VDA etc
Managing back up activities of the network server ensuring safety of data in the event of network problems.
Setting up user accounts, regulating and monitoring file access to ensure confidentiality and proper use.
Handling maintenance of the peripherals including printers and up gradation of equipments entailing user PC, printers, telephones etc.
Overseeing the performance of various software packages encompassing different functions of business like sales, inventory, back office, property management etc.
Holds the credit of handling wide gamut of IT Operations including:
Micros Point of Sales Systems 3700 ver.3 & EM, Res 4, & 9700 Ver. 3.2sp8 with NetVuPoint
Fidelio Materials control (FMC purchasing, requisitioning & inventory control)
Property Management Software OPERA (Raffles Dubai & APH- Dubai)
FCS, Singapore - Telephone Management Software for Raffles Dubai.
TMS - Comtelco and Prologic (Telephone Management System) for APH Dubai.
MYCOM - Back Office Management System.
Microsoft Exchange Server.
Hotel Interactive TV Systems Guest Tek, Canada (Raffles Dubai).
Norton Anti-Virus System Enterprise Edition (Server & Client) Installation & maintenance. (MKM group)
Significant Achievement:
Holds the distinction of representing IT department from the owners side as pre opening team member for Raffles Hotel- Dubai.
Merit of successfully completing many projects for F&B departments within preset deadline.
Major Project Handled
Project: Point of Sales System Upgrade from M3700 to M9700 (27 Outlets)
Client: Wafi Group All FnB Outlets, Dubai
Duration: 3 Months (Project Completed)
Team Size: 2
Role: Project in Charge & Consultant
Project: All Property Management Systems
Client: Raffles Hotel
Duration: 4 Months
Team Size: 6
Role: Technical Engineer
Project: LANDesk Management Suite v 8.8
Client: Wafi Group
Duration: 3 Months
Team Size: 6
Role: Project Engineer
Oct05-Oct07 Kempinski Hotel Mall of the Emirates, Dubai Information Systems Expert
Supervising Installation, Programming & Deployment of the entire PABX Telecommunications System in coordination with Siemens, the supplier of the system.
Monitoring proper functioning of various software widely used in Hotel Industry including OPERA, MICROS, FCS, Sun System, Novell GroupWise, VDA (HITV) etc
Ensuring customization of existing software to meet specific business process requirement.
Major Project Handled
Project: All Property Management Systems
Client: Kempinski Hotel Mall of the Emirates, Dubai
Duration: 24 Months
Team Size: 3
Role: Team Member
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