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| Position wanted: |
IT / Technical support |
| Job category: |
ComputerInformation TechnologySupport/Help Desk |
| Objective and Resume Summary: |
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| I am looking for It / support work in Spain. I have over 5 years of experience in tech support. I am from Montreal but I have a spanish passport and DNI card. I am allowed to work anywhere in the EU. I am willing to relocate. |
| Skills: |
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| Known languages (and levels): |
English-Very GoodFrench-Very GoodSpanish-A little
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| Type of Employment wanted: |
ContractFull TimePart TimeTemporary
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| Minimum Yearly Salary in Numbers: |
Unspecified
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| Current Location: |
Spain, Marbella |
| Education History, Qualifications & other additional information: |
| Level of Education: |
College
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Certification
1993-1995 Dawson college
Computer sciences
Not completed.
1998-2000 Concordia University - Software Development for Visual Applications Certificate (night classes)
Visual Basic 6.0
Assembler
Basic
2002 Delta College (recognized Microsoft institute)
Network technician certificate
Implementing and Supporting Microsoft Windows Products
Networking Essentials, designs, Implementation and Infrastructure.
TCP / IP on Microsoft Windows 2000.
Active Directory Implementation & Design
Microsoft Products – Office 2000, Exchange 2000.
Business solutions based on the Microsoft Windows 2000 platform and Microsoft server software.
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| Work History & Experience: |
| Years of Work Experience: |
5 to 7 Years |
July 1989
August 1992 Canadian Army
Infantry man
•Trained in a team environment to perform army related tasks
•Helped train recruits
•Qualified regimental communications technician
August 2003 -
July 2004 Teleperformance
Tech Support for the Bell Sympatico campaign
•Performed technical support for High speed and dial up connections
• Set up email accounts and fixed email issues.
• Guided users to install drivers and Sympatico software over the phone.
• Dealt with Irate customers and fixed their issues on a daily basis.
August - 2004
April 2005 Webhelp
Tech Support for the D-Link campaign
•Performed technical support for D-link products
•Set up wireless and wired network adapters..
•Set up wireless and wired routers .
•Set up cameras, switches, firewalls, modems, and other D-Link products.
June 2005 – November 2008 Telus
Tech Support for Internet
•Performed technical support for high speed internet, TV service and dial up.
• Set up email accounts.
•Set up wireless connections for the telus home networking
•Dealt with business as well as residential customers
• Coached team members to improve their individual performance
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