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| Position wanted: |
Fitness, dance, sales |
| Job category: |
Language/MultilingualSalesSports/FitnessSummerSupport/Help DeskTourismTranslation |
| Preferred Location: |
Canary Islands |
| Objective and Resume Summary: |
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Working Experience :
From 26/05/2009 till 07/07/2009
Name and address of employer: Veratour Palais des iles Djerba(Tunisia)
Type of business or sector: Resort holiday
Occupation or position held: Tourist guide –resident assistant-events organizer
From 20/12/2008 till 01/05/2009
Name and address of employer: A’Sfugliatella’ Naples (Italy)
Type of business or sector: Bar –catering-patisserie
Occupation or position held:Bar and catering manager
• Administration
• Bartender
• Public relations
From 01/09/08 till 10/10/08
Stage at the university the position of Marketing assistant
• Organization of events
• Managing inbound calls
• Documents update
From 18/09/2006 till 30/11/08
Name and address of employer: Intercontinental hotels group
Type of business or sector: Travel industry
Occupation or position held: Representative sales
• Managing inbound calls
• Documents traslation : Italian to English for the customer service in Uk
• Training for team manager
From 01/11/05 till date 31/08/06
Name and address of employer: Unisys (Amsterdam, Netherlands)
Type of business or sector: IT Company
Occupation or position held: Technical Support engineer.
• Responsible for providing the first-line of post-sales telephone technical support of hardware,system,sub-systems and/or applications for cutomers and/or employees.
• Answered questions about installation,operation,cofiguration,customization and usage of assigned products.
• Applied basic diagnostic techniques to identify problems,investigate causes and recommend solutions to correct common failures.
• Escaleted complex problems to the remote support engineering staff or field engineering.
From 23/05/2005 to 01/09/2005
Name and address of employer: Cybernet (Caserta, Italy)
Type of business or sector: Internet provider in the N.A.T.O.Base support site in Gricignano d’aversa (CE)
Occupation or position held: Customer care/call center
• Handled calls,customer complaints and sales orders
• Diagnosed and resolved technical problems via telephone and mail
• Entered problem and resolution information into the system for all customer issues.
From 10/10/2004 to 20/04/2005
Name and address of employer: Carrefour (Naples, Italy)
Type of business or sector: commercial center
Occupation or position held: Cashier/customer service
• Handled calls to customer complaints
From 02/12/2003 to 3/06/2004
Name and address of employer: Tim “Alice ADSL” (Naples, Italy)
Type of business or sector: Call center solution
Occupation or position held: Call center
• Diagnosed and resolved technical problems via telephone and mail
• Entered problem and resolution into the system for all customer issues.
From 10/09/2001 to 30/10/2003
Name and address of employer: Menzies hotel (Bath-England)
Type of business or sector: Bar-restaurant-events center
Occupation or position held: Restaurant supervisor-receptionists
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| Skills: |
fitness, dance, sales,teaching |
| Known languages (and levels): |
English-Very GoodFrench-GoodGerman-A littleSpanish-Very GoodArabic-A littleOther: italian mothertongue, dutch good
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| Type of Employment wanted: |
Full Time
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| Minimum Yearly Salary in Numbers: |
1500 Euro
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| Current Location: |
Netherlands, Amsterdam |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Bachelor
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Language spoken:
Mother tongue: Italian
Other languages : English/Spanish/dutch
Reading skills: English good /Spanish good/Dutch sufficient
Writing skills: English good/Spanish good/Dutch sufficient
Verbal skills: excellent English/ good Spanish/Dutch sufficient
Technical Skills And Competences:
Operative system: Windows 2000/XP/service pack 2/windows vista/mac.
Program known: Microsoft office (excel/word/access), lotus notes (basic), macromedia dreamvewer/flash/fireworks and hermann for travel industry
Web: internet explorer 7
Hobby :
Theatre ,dance and swimming pool.
Other certificate and course :
Bellydance -6 years
Modern dance -3 years
Flamenco-1 year
Singing academy course-2 years
Theatre-3 years
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| Work History & Experience: |
| Years of Work Experience: |
3 to 5 Years |
EDUCATION :
Dates from 09/2003 to 05/2009
University of foreign Language and Literature (english-spanish-dutch)
(bachelor degree)
Degree:Multimedia languages and Informatic.
Subjects:Informatic,English ,Spanish,Dutch,Economy,Public Law,Modern History,History of art,History of theatre,Italian Literature ,American- Literature and Language.
Dates from 1992 to 1997
Scientific lyceum (diploma)
Subjects: Geography,Physic,Math,English,biology, French,Biology,Chemistry and Literature Italian-English-Spanish.
Extra courses:
Diploma of postural traning instructor
Course of theatre in “toto”Naples
Course of hostess (brithis airways certificate) in Bath (England)for one year
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