I am a results-oriented professional with over 10 years of experience in creative management, planning, and organization, seeking a challenging career with a progressive organization which will utilize my skills, abilities and education in product management, operations, program management, finance, accounting, and marketing .
Education History, Qualifications & other additional information:
Level of Education:
Bachelor
Bachelor Of Science, UMUC, College Park, MD
Primary Concentration: Management
Secondary Concentration: Computer Science
Work History & Experience:
Years of Work Experience:
10 to 15 Years
2001 to Present - Vice President Of Operations, RAYANE, INC., Rockville, MD & Las Vegas, NV
Manage the day to day operation of the Company including planning, supervising, and coordination of personnel and operations.
• Take measures in assuring outstanding customer service.
• Staff department and delegate work load to meet requirements.
• Actively support employee growth.
• Supervise office operations and daily reporting.
• Manage Government relations
• Develop roadmap to help achieve departmental goals.
Accomplishments: Improved efficiency and helped achieve Company mission and goals; established a system in which departments communicate their employee goals and results; also, established a daily reporting system for staff to communicate their daily activities with management; in addition developed a roadmap to help achieve department goals.
Rayane, Inc. Is an information technology company. Their focus is mostly on transportation, and healthcare industries. They have multiple unique products developed for these industries. They do system and architecture design, custom application development, and provide support services.
_________________________________________________________________________________
2000 to 2001 - Director Of Program Management, Xo Communications, Technology Department, Reston, VA
Responsible for managing the full life cycle of the development process.
• Worked with Team Leads who did the detailed project management to define timelines, resource availability, budget, dependencies, etc. For each project.
• Worked with Team Leads on a monthly basis to review the project plans and monitor the project status to assure that the projects are moving as planned.
• Used the above information to do budget analysis, resource analysis, risk analysis, etc.
• The above analysis and reporting was also to help marketing department to better define their roadmap and other departments such as Engineering, Provisioning, Operations, etc. For future planning.
• Also worked with the VPs on the department budget and capital budget; worked closely with Finance department on budget related matters.
Accomplishments: Designed a system in which data was collected on a monthly basis and reports were generated at the first week of every month for CTO, CEO, and CFO’s monthly reviews. Streamlined the communication and reporting process between departments as well as individuals within each department.
XO Communications is a full-service provider of communications services for small & growing businesses, larger enterprises and carriers. XO provides products and services in the following areas: Voice Services, Internet Access, Data Networking, Hosting Services, Integrated Services.
________________________________________________________________________________
1999 to 2000 - Sr. Manager, Startec Global Communications, Advanced Technology/Engineering Dep., Bethesda, MD
Managed multiple data network projects through the full development and deployment life cycle.
• Managed the transition project of Startec equipment room to Startec’s new location.
• Managed the VoIP project; requirement analysis, design and implementation, documentation, trouble ticket system, organization, tasking, staffing, etc.
• Managed a staff of 6 which included 5 Engineers and 1 architect.
Accomplishments: Planned and implemented a network monitoring platform for all Startec data networks, VoIP, ISP, ATM, Internal Network, etc. Planned and implemented a trouble ticket system for all data networks. Developed engineering documentation for all Startec’s data networks. Planned and implementedY2K preparation and testing plan for internal network and customer networks.
Startec was a large telecom that provided innovative, affordable, convenient and easy-to-use telephone, Internet and communications services.
_________________________________________________________________________________
1998 to 1999 - Project Manager/network Engineer, Gtei (bbn), Columbia, MD
Provided project management and 3rd level support for ADSL network.
• As a Project Manager worked on project planning, business analysis, design and
Development of the network.
• Lead a team of 6 Analysts.
• Provided training to level 1 and level 2.
Accomplishments: Designed and developed a trouble tracking database for the Network Operation Center in Remedy. Built a knowledge transfer database in Remedy.
1996 to 1998 - Project Leader/network Analyst, Gtei (bbn), Columbia, MD
Provided project management and 3rd level support for a 250+ frame relay Cisco router network (Sheraton Hotels).
• Provided 2nd level support to the Operations Department.
• As a project manager provided planning, design and development support.
• Lead a team of 4 Analysts.
• Visited customer on a monthly basis to better understand their needs and to assure outstanding customer service.
Accomplishments: Developed engineering documentation. Improved customer service relations.
BBN was a full-service provider of communications services to internet providers such as America On-line. They also provided monitoring and support to large business such as the hotel industry.
_______________________________________________________________________________
1995 to 1996 - Network Analyst, I-net, Maryland
Installed and configured Cisco routers. Troubleshot wide area networks problems.
• Monitored and analyzed the performance of the network.
• Developed a database in Access for the Network Control Center to be used in keeping a log of events.
Accomplishments: Wrote standard operating procedures to help improve performance. Developed a trouble ticket system.
I-Net was a large information company that provided an array of IT services to large companies and the Government. Their services included but were not limited to application development, help desk support, network design and monitoring. They were acquired by WANG in late 1990s.
________________________________________________________________________________
Additional Experience
