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| Position wanted: |
Hospitality Training |
| Job category: |
EducationHospitalityHotel IndustryManagement/ManagerMarketing/PRTeachingTourismTraining |
| Preferred Location: |
Bosnia Hercegovina |
| Objective and Resume Summary: |
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With 15 years experience within management and administration of the hospitality industry, I have provided outstanding customer care and service skills training that would benefit any commercial sector. My motivational approach to teaching of leading by example, obtains the most from staff potential. I am commercially astute with a keen eye for sales opportunities and growth. I am adaptable, pro-active & versatile as well as eloquent and diplomatic.
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| Skills: |
Hospitality Trainer, Hotel Manager, service skills training |
| Known languages (and levels): |
English-Very GoodFrench-A littleChinese-A little
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| Type of Employment wanted: |
Full TimePart Time
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| Minimum Yearly Salary in Numbers: |
Unspecified
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| Current Location: |
China, Shanghai |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Bachelor
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2007-2008 BA Business Administration
1992 1996 BA (Hons) Business Studies (three and half years studied incomplete) 2 six month work placements Black Horse Financial Services, Sales Analyst Wall to Wall TV, Accounts Clerk
1990 1992 Higher National Diploma in Business & Finance with Merit
Prior to 1992 1 A Level, 7 GCSEs (C grade or higher)
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| Work History & Experience: |
| Years of Work Experience: |
More than 15 Years |
2006 Present General Manager Hotel Division
Boston Training Technologies
Fully responsible for the Hotel Division of BTT; training language, culture, and hotel procedures. Upgraded training materials and wrote two text books, Food & Beverage English and Front Desk English. On going project has seen the first in a series of five books completed called My Country In My Opinion. These are designed to increase hotel workers understanding of foreign guests. Built up a reputation for well run and comprehensive courses, and have made BTT the preferred training partner of IHG China, Marriott Shanghai and many individual hotels around China.
2005 2006 Chief Purser
Dobsons Fleet Management Contracted to Irish Ferries
Fully responsible for the catering and hotel operation and passenger safety aboard the Irish Ferries flagship MV Ulysses. This ship is the largest car ferry in the world, carrying up to 550 vehicles and 2000 passengers four times a day. I was in charge of 70 staff, 100 cabins, 3 restaurants, 2 bars and a cinema. My role involved the following administrative skills:
Cash handling and petty cash accounts
Recruiting, interviewing and training new staff
Preparing various Excel spreadsheets for data sharing
Informing, negotiating and problem solving via e-mail correspondence
Daily briefings and inter-departmental co-operation
2004 2005 Cruise Director
Four Seasons Resort Maldives at Kuda Huraa
For all intents and purposes I was General Manager of the Four Seasons luxury cruise ship The Explorer. With unparalleled service and product, my team achieved a glowing write up in the Sunday Telegraph, and provided an outstanding product for the dive and cruise industry. Daily duties included:
Produce daily schedules for guests and staff
Cash handling, negotiating with local suppliers and accounts
Conducting media and sales site inspections
Booking flights and arranging transportation
Day to day running of the ships hotel operations
Sep Dec 2004 Assistant General Manager
Gidleigh Park Hotel & Restaurant
Before being head hunted by Four Seasons I spent 3 months at this nationally famous 2 Michelin starred hotel and eatery serving some of the finest cuisine, wine and hospitality in England.
2003 2004 Project Leader
A Hotel Consortium
I headed up a team to locate and purchase, assess the business potential, and look at all aspects of setting up a hotel in the Pennines for a small group of private investors.
Researching all facets of the business and building into a cash flow plan
Creating projected sales and cost forecasts in order to assess the overall business effectiveness
Negotiating finance, co-operation and agreement between the partners of the venture and the financial institutions
Preparing a business plan
1999 2003 Front Office Manager
Sherwood Hotel, Taipei, Taiwan
Originally brought on board as Guest Relations Manager I was promoted twice in four years in this magnificent 350 room hotel in the heart of the business district in Taipei. It was voted best in city and as high as number 7 in the world by Institutional Investors Magazine.
Recruiting, interviewing and training new staff
Increasing the product range and sales
A daily Duty Management role, handling all aspects of the hotel, predominantly front office
Aiding the Sales & Marketing department with new business and resolving problems with existing clients
1997 1999 Night Manager
The Connaught Hotel, Mayfair, London
I studied an apprenticeship with the Savoy Group at this world renowned hotel, being promoted from Bill Officer to Receptionist and then to Night Manager. I implemented procedures for the night shift when the hotel became fully automated in 1999.
1996 1997 Concierge
The Halcyon, Holland Park, London
I was the concierge to the rich and famous in the small boutique hotel catering to the stars of film and music. I learnt how to care for big egos and big personalities in a subtle and appreciated way.
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