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| Position wanted: |
Customer Service |
| Job category: |
Tourism |
| Preferred Location: |
Malaysia |
| Preferred City-State/County: |
Kuala Lumpur |
| Objective and Resume Summary: |
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Customer Service
Customer service is a position that I believe is well suited for my skills, experiences and desire to apply my generalist background in a new challenging environment. I am submitting my resume for review, and I would greatly appreciate the opportunity to discuss more specifically how I might apply my background to meet your organisation’s needs.
I am an outgoing friendly individual who would enjoy developing personal relationship with customers. My strong communication and organisational skills would serve me well in responding to the needs of your Company. I am a hard worker who is noted for accuracy. I have lot to offer and would like to put it to better use.
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| Skills: |
Guide and Sales Marketing, Reservation, Telephonist , Ticketing, Supervisor |
| Known languages (and levels): |
English-GoodFrench-Very GoodOther: Creole
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| Type of Employment wanted: |
Full Time
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| Minimum Yearly Salary in Numbers: |
5335 Euro
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| Current Location: |
Mauritius, Port Louis |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Unspecified
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Elementary : Notre Dame de La Paix RCA
Std I - Std VI from 1985 - 1991
High School :London College, Port-Louis
Form I - III from 1992 - 1994
Saint Mary`s College
Form III - V from 1995 - 1997
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| Work History & Experience: |
| Years of Work Experience: |
7 to 10 Years |
General Experience : Guide and Sales Marketing, Reservation / Telephonist / Ticketing / Supervisor
Present and previous job experiences
Citirama ltd: tour operator
Position: Guide and Sales Marketing Executive
From: 19th March 98 -10th January 00
Duties :
* Entertainement of clients during their tours.
* Create tours for the company
* Marketing in hotels and small Tour Operators.
Blue Safari Submarine
Position :Reservation Agent
From: 12th January 00 - 30th June 01
Duties :
* Receptionist and Reservation
* Welcoming of clients
Direct Advertising Ltd
Position :Telephonist / Secretary
From 30th June 2001 to 31st Dec 2001
State Bank Of Mauritius Ltd
( Temporary Basis )
Position :Telephonist
From 18th March 2002 to 31st Oct 2002
A. Response Center / Service Desk- Data Center
* Support for internal SBM users
* Provide Front Line Support for systems and applications within SBM
* Escalade problems and request to appropriate parties for resolution
B. Promotional Mortgage loan- Marketing Dept
* Receive phone calls from clients who are interested to apply for loans
* Provide informations on the promotional mortgage loan to clients
* Arrange appointments for clients with salespersons
L`aventure Du Sucre (sugarworld Ltd)
Position: Guide / Telephonist / Receptionist
From 12th March 2003 up July 2007
A. Guide
* Guided visit throughout the museum
* Incentive / Press / Inspective visits
B. Receptionist / Telephonist
* Welcoming of clients
* Telephone
* Ticketing
* Reservation
Sofap Ltd - Paint Manufacturing Company
Position :Showroom Supervisor From July 2007 up to date
Duties:
1. Coordinate department activities and special projects to ensure quality and meet timetables.
2. Evaluate department processes. Recommend and coordinate needed changes based on process
Analysis. "
3. Supervise staff in accordance with company policies and procedures.
4. Assist staff to resolve complex or out of policy operation problems.
5. Coach and provide career development advice to staff.
6. Establish employee goals and conduct employee performance reviews.
7. Responsible for staff scheduling to include: work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations. "
8. Coordinate with Human Resources for appropriate staffing levels.
9. Responsible to meet department productivity and quality goals.
10. Communicate with other Supervisors and Managers.
11. Complete human resource paperwork.
12. Present and sell company products and services to current and potential clients.
13. To carry out any required paint production (tinting) and delivery to customers.
To maintain effective storekeeping."
14. Participate in marketing events such as seminars, trade shows, and telemarketing events.
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