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| Position wanted: |
Travel/Trainer/Customer Care |
| Job category: |
Training |
| Preferred Location: |
Botswana |
| Objective and Resume Summary: |
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EDUCATION
1999 :Short Course about Customer Support.
1999 :Passport and visa fraud detection
1997- 1998: IATA/UFTAA Standard Diploma, Career Center, Zanzibar
1987- 1988 : Short Course on Accountancy, Madi School of Accountancy, . Mombasa Kenya
1982 – 1985 :O’Level ,Islamic Academy, Zanzibar ,
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| Skills: |
Sales Manager,Marketing,Instructor |
| Known languages (and levels): |
English-Very GoodOther: Swahili,my mother Tongue
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| Type of Employment wanted: |
Full Time
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| Minimum Yearly Salary in Numbers: |
Unspecified
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| Current Location: |
Tanzania, Zanzibar |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Unspecified
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| Work History & Experience: |
| Years of Work Experience: |
7 to 10 Years |
Work History
1991 - 1993 Assistant Manager for Afya Medical Center, Zanzibar.
I supervised other three members of counter staff on Pharmacy Department, Banking and posting on Accounts Book.
July 1994 - Sept. 1998 Assistance Manager for Azam Marine,
I played an integral part in a team working on Sales and Marketing. This position required familiarity with database and word processing software as well as Good knowledge of Customer Service.
1999-2002 Sales and Marketing Supervisor for Zat Holidays, Zanzibar
I supervised other four Members of Counter Staff on Reservation and Ticketing work. I was doing Marketing as well for this new opened Travel Agency.
January 2002-2005 : Private Course Instructor, Helping the students who wanted to sit for IATA Diploma Examination. The attendants were Junior Travel Consultants who were keen to progress on their knowledge, School leavers who wish to have a career in Travel and Tourism Industry, Airline Personnel, Tour Operators who deal regularly with Travel Agents and Personnel of Large Companies responsible for making Travel arrangements.
Course Main Subjects: Business Environment and Role of Travel Agency, Geography n Travel Planning, Travel Formalities ,Customer Service, Technology in Travel Industry, Rail, Camper Vans, Ferries Hotel and Car Rentals, Air Transport Essential and Fares &Ticketing.
2005-2008
Operation Manager Gallery Tours and Safaris Zanzibar
Responsible /Supervising for all Tour Operations activities.Weorking Closely with Tour Guides and Drivers to make sure all the process are perfectly done.Making weekly reports.
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