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| Position wanted: |
Managerial |
| Job category: |
Training |
| Objective and Resume Summary: |
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Responsible for a training budget of approximately 0.5 million US $ and 40 man hours of training per associate annually.
Work closely with Department Heads and Outlet Managers/Supervisors to identify training needs and then ensure the necessary training is conducted to fill the gaps which are deviating from the company standards.
Do posses excellent leadership qualities. Strongly believe in leading by example.
A very effective communicator. Have the ability to communicate with all levels of staff, posses a fine command of the English Language.
An excellent motivator and coach. My daily routine ensures that the staff have the correct mindset and the all important attitude to take care of our valued guests. A firm believer of “The key to success in any business is customer satisfaction”.
I am matured, tactful, patient, have a good sense of humor, do understand human behavior, good at counseling, a very strong team player etc.
Given the opportunity I can assure you that I will be a tremendous asset and a sound investment from the point of view of your organization and will be a top flight Hr & Training Manager.
My mission and objective in this position is to ensure that the staff perform better in their roles through training and development and they are kept motivated all the time.
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| Skills: |
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| Known languages (and levels): |
English-Very GoodSpanish-A littleHindi-A little
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| Type of Employment wanted: |
Full Time
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| Minimum Yearly Salary in Numbers: |
36000 USD
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| Current Location: |
Sri Lanka, Colombo |
| Education History, Qualifications & other additional information: |
| Level of Education: |
College
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Nationality Sri-Lankan – Permanent resident of New Zealand
Marital Status Married with 2 children. (6+ & 2+ months)
Health Excellent
Languages Spoken: English-Sinhalese -Tamil + A little bit of Arabic
Educational History:
1969-1981 St Anthony’s College Kandy, Sri-Lanka.
Passed:
General Certificate (GCE O/L)
General Certificate(GCE A/L –University entrance)
1986 Successfully completed parts I, II & III of the Institute of Data Processing Management, London.
1990 University of Waikato - New Zealand
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| Work History & Experience: |
| Years of Work Experience: |
7 to 10 Years |
Employment History:
Dec 2008 – To date: Training assignment in the Maldives with Irufushi Beach & Spa Resorts
Feb 2008 – Sept 2008 Millennium Hotel Doha
Assistant HR & Training Manager
• Was responsible for the entire HR department
• Most of my time was spent on recruitment, conducting salary surveys, establishing a proper grading system, conducting appraisals, resolving conflicts, improving staff welfare in terms of accommodation, organizing sports activities, Conducting and coordinating all training activities etc.
June 2004 – Feb 2008: Le Jeddah Meridien
Training Manager
Some of the training programs that I conduct for the staff are outlined below. Most of the training is conducted with focusing on Knowledge, Skills and Attitude respectively.
• Company Induction (Le Meridien & Starwood induction)
• Master Train the Trainer. (Objective of producing departmental trainers)
• Supervisory, effective communication, customer service skills training etc.
• Welcome Charter Plus: Le Meridien’s Corporate Service Standards.
• Familiar with the Starwoodone website which has a wealth of information.
• Fair awareness of Six Sigma, problem solving tool.
• Le Meridien’s Commitment To Excellence Program.
• Team Building Exercises
• Encourage cross training
• Health & Safety Issues in co-ordination with the Director of Technical Services.
• Fire Safety Issues in co-ordination with the Fire Officer
• Food Safety Issues in co-ordination with the Executive Chef.
• HACCP in co-ordination with Ecolab / Johnson Diversey
• First Aid training in co-ordination with the Saudi Red Crescent.
• Language Training (English Language)
• E-Learning: Coordinating all on-line computer based training on the Internet (Financials For Non-Financials, Revenue Management, Front Office, Food & Beverage etc. ) with reputed schools such as The Hotel School The Hague.
• Implemented and overlooking the Guest Service Center (One Call Center)
On the HR front I am fairly well versed with the following:
• Recruitment
• Selection
• Employee Administration
• Internal Communication: effective use of the staff notice board, Employee newsletter etc.
• Performance Management through annual appraisals, job chats etc.
• Succession Planning.
• Quality audits such as Employee Satisfaction and Guest Satisfaction Surveys etc.
• Planning and Budgeting
• Drafting and implementing Policies and Procedures
• Social Activities
June 1997 – May 2004 Le Jeddah Meridien – K S A
Executive Secretary cum Office Manager
Sept 1995 – Oct 1996 Airport Plaza Hotel – Christchurch – NZ
Night Manager / Night Auditor
Aug 1991- July 1995 Family Business
Managing the family business
Jan 1990 - July 1991 Doing part time studies at the Waikato university and part time work.
July 1988 – Dec 1989 Computerland – Hamilton – NZ
Computer Analyst Programmer
Sept 1986 – June1988 Interfashions Company – Sri Lanka
Data Processing Manager
Aug 1983 – Aug 1986 Ernst & Young Chartered Accountants - SL
Analyst Programmer – Executive
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