|
|
| Position wanted: |
Career Trainer |
| Job category: |
Warehouse |
| Preferred Location: |
UK England |
| Preferred City-State/County: |
Birmingham - England |
| Objective and Resume Summary: |
|
I seek to obtain a challenging position in which I can fully utilize my experience, knowledge and competencies in education, Training & Development, Human Resource Development and Spa Management.
I am a highly motivated, tea-oriented management professional with more than 20 years` experience in education, training & development, human resource management and spa management. I possess the ability to quickly identify problems and successfully implement solutions. |
| Skills: |
Training, Human Resource, Spa |
| Known languages (and levels): |
English-Very GoodSpanish-A little
|
| Type of Employment wanted: |
Full Time
|
| Minimum Yearly Salary in Numbers: |
25000 GBP
|
| Current Location: |
Jamaica, Westmoreland |
| Education History, Qualifications & other additional information: |
| Level of Education: |
College
|
EDUCATION
1971 ¡V 1977 St. Hilda¡¦s Diocesan High School
1977 ¡V 1980 Bethlehem Teachers¡¦ College (Teachers¡¦ Certificate ¡V Credit)
1985 ¡V 1986 Duff¡¦s Business College (Secretarial Diploma ¡V 1st. Class Honours)
1996 ¡V 1997 Institute of Management and Production (Diploma in Training & Development)
AWARDS
November 2006 Certificate of Appreciation ¡V 11 years¡¦ Contribution to TPDCo
Training Programmes
May 2005 Guest Speakers¡¦ Certificate of Appreciation, Rotary Club of Montego
Bay
July 1987 Outstanding Female Student (Day School), Duff¡¦s Business College
Kingston, J.W.I.
Professional Training Courses
Certificates
Massage Therapy
Reflexology
Skin Care Institute of Massage & Aesthetics now
Unique Touch Institute
Negril (2003)
Diplomas
Massage Therapy Christine Valmy International School of Esthetics
Reflexology New York
Skin Care
NCTVET/Assessor Certification The Human Employment & Resource Training/National Training Agency
¡V Heart/nta)
Hiv/aids Trainer Skills Programme Ministry of Health/Tourism Product Development Company (TPDCo)
Train the Trainer Programme in
Competency-based Economies through
Formation of Entrepreneurs (CEFE) The Human Employment & Resource Training/National Training Agency (HEART Trust/NTA) in collaboration with University of Technology.
Health & Food Safety (Trainers¡¦ Programme) The National Council on Technical and Vocational Education & Training (NCTVET) in collaboration with Tourism Product Development Company & Ministry of Health.
How to Deal with Dysfunctional People in the
Workplace Tourism Product Development Company (TPDCo) and Council of heads of Caribbean Hospitality Schools (Chocs) ¡v Jamaica Chapter
Using Technology to Enhance Presentation
& Training Skills ¡§A Multi-media Approach¡¨ University of the West Indies (UWI) School of Continuing Studies - Western Region
*Team Jamaica Trainers¡¦ Programme Tourism Product Development Company (TPDCo)
Personnel Management Institute of Management & Production (IMP)
Total Quality Management JAMPRO Corporation (Industrial Training Division)
Training of Trainer JAMPRO Corporation (Industrial Training Division)
Certified Caribbean Hospitality Trainers¡¦ Caribbean Hotel and Tourist Institute/Tourism Programme Action Plan (Chti/tap)
Management Skills Jamaica Tourist Board (Training Division)
Management Skills in a Changing Society International Management Development Institute
Affiliations
Negril Chamber of Commerce Director
Resort and Day Spa Association Member
Jamaica Reflexology Association Member
|
| Work History & Experience: |
| Years of Work Experience: |
More than 15 Years |
Work Experience
Present Tourism Product Development Company (TPDCo) - Islandwide
ľ Trainer - Team Jamaica Programmme
ƒæ Trainer ¡V Spruce Up Jamaica Programme
ƒæ Mystery Shopper/Assessor ¡V Tourism Excellence Award Programme 2009
Human Employment & Resource Training Trust /National Training Agency (HEART Trust/NTA) ¡V Western Jamaica
Facilitator ¡V Entrepreneurship
Coach/Assessor ¡V Schools¡¦ Entrepreneurship Programmes
Unique Touch Institute, Negril, Westmoreland
Instructor ¡V Spa Therapy
March 2005 ¡V August 2006 Sandals Montego Bay, Montego Bay
Spa Manager
ľ Trained and motivated staff
ľ Monitored and maintained Monthly Inventory
ľ Promoted Spa externally at Corporate Meetings, Radio and Television
ľ Conducted daily Spa Inspections
ľ Ensured Quality Control in service/experiences
ƒæ Supervised training for branding of new ¡§RedLane Spa¡¨
ƒæ Steered the branding of the new ¡§RedLane Spa¡¨ through the introduction of new services and experiences at Sandals Montego Bay
Exemplary Accomplishments
New Business/Programme Development
ľ Set up Display/Sales Desk in Lobby for the purpose of
Promoting the Spa On and Off- property
ľ Creation & Compilation On-Property promotions
ľ Trained staff and implemented HACCP principles
In the Spa
ľ Off-property promotions of the Spa (Rotary Club of Montego Bay. TPDCo regional staff meeting)
August 1999 ¡V March 2005 Tourism Product Development Company (TPDCo), Montego Bay
Training Officer
ľ Co-ordinated industry-wide training programmes
ľ Presented sessions in Team Jamaica/Train-the-Trainer and Supervisory Skills Training Programmes
ľ Co-ordinated and conducted Familiarization Trips (Discover Jamaica)
ľ Compilation of Quiz questions, and Judge in industry-wide Quiz competition (Infomania)
Exemplary Accomplishments
New Business/Programme Development
ľ Designed Attraction Activities for Local Attractions (Bingo Game & Attraction Classification Exercise)
ľ Designed History of Tourism in Jamaica Presentation (Power Point & Transparences)
ľ Designed Customer Service Management Presentation (Power Point & Transparences)
ľ Revised History of Jamaica Curriculum (Team Jamaica)
ľ Compiled Team Jamaica Quiz Questions and Individual Presentation Questions
ľ Designed Health and Food Safety Curriculum (Power Point & Transparences)
ƒæ Compiled Presentation on TPDCo ¡V The Organization (Power Point)
April 1996 ¡V June 1998 Elite Enterprises Limited, Kingston, Jamaica
Human Resource Manager
Primary responsibility for establishing the Human Resource Department. Was responsible for the recruitment, selection, training and development of staff within the Group.
Exemplary Accomplishments
New Business/Programme Development
ľ Designed and compiled Employee Handbook
ľ Conducted In-House training in Quality Service & Customer Relations
ľ Established Leave Administration System
ľ Established Personnel Systems
January 1995 ¡V April 1996 Braco Village Resort, Rio Bueno, Trelawny
Personnel Manager
Primary responsibility for establishing the Personnel Department
Was responsible for the recruitment, selection, training and development of staff at the new hotel.
Exemplary Accomplishments
New Business/Programme Development
ľ Co-ordinated Compulsory Savings Programme with a Commercial Bank, Building Society and Credit Union.
ƒæ Established the Hotel¡¦s Monthly Employee Incentive Programme
ƒæ Conducted training of Managers in Total Quality Management in preparation for launch of the hotel¡¦s Productivity Club
ľ Designed and compiled Employee Handbook, Orientation Programme, Job Descriptions and Job Specifications.
ľ Established Leave Administration System
ľ Established Personnel System
December 1992 ¡V December 1994 Point Village Resort, Negril, Westmoreland
Personnel Manager
Primary responsibility for establishing the Personnel Department.
Recruited, selected and trained hotel staff.
Exemplary Accomplishments
New Business/Programme Development
ƒæ Computerized the hotel¡¦s Personnel Department
ľ Conducted in-house training programmes for Front Office and Dining Room Staff
ľ Co-ordinated language training and other training programmes for employees
ƒæ Established the Hotel¡¦s Monthly Employee Incentive Programme
1990-1992 & 1996-1998 Placement & Business Services Secretarial Institute, Kingston.
(Part-time) Teacher
Taught Speedwriting, Typewriting, Business Mathematics, Business English and Office Procedures
April 1991-December 1992 JAMPRO Corporation (Now Jamaica Trade & Invest)
Administrative Assistant & Training Officer
Established and co-ordinated staff training programmes. Responsible for co-ordinating and conducting industry-wide training programmes
Exemplary Accomplishments
New Business/Programme Development
ľ Established Data Bank of Local and Overseas Courses
ľ Assisted in the design of Training Brochures and Courses for manufacturing and service industries.
1989 ¡V 1991 Caribbean Broilers (Ja) Limited, Kingston,
Administrative Assistant & Personnel Manager
Responsible for establishment of the Personnel Department
1987 ¡V 1989 Jamaica Tourist Board, Kingston
Administrative Assistant
Assisting in the co-ordination of training in industry-wide training programmes. Briefly acted in position of Training Officer
1982 ¡V 1985 Glenmuir High School, May Pen, Clarendon
Teacher
Taught World History, West Indian History and Social Studies (Forms 1-3)
Exemplary Accomplishments
New Business/Programme Development
ľ Designed Social Studies Curriculum for Form 1
1980 ¡V 1982 Albert Town High School, Trelawny
Teacher
Taught Mathematics and Social Studies (Grades 7-11)
1979 ¡V 1980 Frome Secondary School, Westmoreland
Intern Teacher
|
|
|
|
