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| Entreprise: |
Sonata Services(Shanghai) co.,ltd |
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| Intitulé: |
Senior Customer Support Engineer |
| Secteur de l'Emploi: |
Informatique |
| Localisation de l'emploi: |
Shanghai - Chine |
| Description: |
Job Description:
ƒ{ Provide technical support for IronPort customers, VARs, and Distributors via telephone, email, and occasionally on-site. Normally receives little instruction on day-to-day work, general instructions on new assignments.
ƒ{ Logging and resolving customer calls
ƒ{ Work with customer to understand their concerns
ƒ{ Triage/root-cause the problem
ƒ{ Provide status to the customer and sales team (as necessary)
ƒ{ Submit Bug reports to Engineering
ƒ{ Submit Enhancement requests to Product Management
ƒ{ Track problems until they are resolved to the customer¡¦s satisfaction
ƒ{ Attending IronPort product training and other industry courses necessary to provide effective technical support.
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| Capacités Requises: |
Requirements:
ƒ{ Technical proficiency with email and the email infrastructure or web security technologies and networking infrastructure
ƒ{ Strong networking knowledge and understanding of switches, routers, firewalls and subnetting.
ƒ{ Good working knowledge of standard protocols such as SMTP, DNS, FTP, SSH, TCP/IP.
ƒ{ Strong UNIX system administrator skills
ƒ{ Strong English Communication Skill.
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| Langues Requises: |
Anglais-Très BonChinois-Très Bon
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| Type de Contrat: |
Temps Plein
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| Salaire Annuel: |
Non spécifié
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| Date d'Affichage: |
nov 19 2007 |
| Niveau de Formation requis: |
Université
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| Expérience (en années): |
3 à 5 Ans |
| Entreprise: |
Sonata Services(Shanghai) co.,ltd |
| Nom: |
Sonata Services(Shanghai) co.,ltd |
| Téléphone: |
86 21 61629588 |
| Méthode de Contact Préférée: |
E-mail via l'encadré Postuler En Ligne |
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