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| Entreprise: |
Recruitspain |
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| Intitulé: |
Service Manager |
| Secteur Emploi: |
Web/Internet |
| Localisation de l'emploi: |
Gibraltar |
| Description: |
Our client is searching for a Service Manager to be responsible for the day to day processes related to Service Support and Service Delivery.
• Configuration Management
o Assists with the creation of a CMDB.
o Liaises with all IT Deptments to ensure the CMDB is maintained and accurate
o Performs audits in conjunction with the Data Centre staff.
• Change Management.
o Assists with the creation of a Change Process and CAB.
o Receives RFCs and ensures that they are properly recorded in the change log.
o Reviews, updates, and validates RFCs.
o Prepares CAB meeting agendas and provides all necessary review information to the CAB members prior to board meetings.
o Escalates RFCs that the CAB cannot decide to the IT executive committee.
o Approves minor changes unless they are also emergency changes.
o Provides change notification to change initiator and other affected parties.
o Monitors the successful completion of all RFCs to ensure that the processes used follow the change schedule.
o Produces operational statistical reporting on the Change Process.
• Release Management
o Manages the overall release process.
o Coordinates all project teams associated with the release.
o Acts as a liaison to appropriate management.
o Acceptance and review of change deliverables from implemented projects.
o Ensure that releases are implemented according to schedule.
o Assist IT staff with issues resultant from Change / Releases.
• Service Level Management.
o Creation and maintenance of the Service Catalogue.
o Liaise with all departments to ascertain Service performance.
o Report on Service Level Performance.
• Capacity Management
o Operational reporting on current capacity, historical growth and estimated requirements.
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| Capacités Requises: |
• ITIL practitioner certified (release and control)
• Extensive Change and Configuration Management experience
• CAB management experience
• Release management experience
• Service Level management experience
• Capacity management experience
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| Langues Requises: |
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| Type de Contrat: |
Temps Plein |
| Salaire Annuel: |
55000 GBP |
| Date d'Affichage: |
2008-01-03 |
| Niveau d'Etudes: |
Non spécifié |
| Années d'Expérience: |
Pas d'expérience |
| Entreprise: |
Recruitspain |
| Nom: |
Recruitspain |
| Téléphone: |
0034952667986 |
| Methode de Contact Préférée: |
Pas de Préférence |
| Preferred Language of Resume/Application: |
English |
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