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| Entreprise: |
Regus |
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| Intitulé: |
Operations Manager |
| Secteur Emploi: |
Hospitalité |
| Localisation de l'emploi: |
Dakar - Sénégal |
| Description: |
Reporting to the General Manager, the Operations Manager is responsible for:
--> The day to day management of Centre Team:
o Interview and select team members
o Produce team rota and allocate daily duties
o Conduct regular one to one meetings and team meetings
o Carry out appraisals with team members
o Conduct on job training and coaching with team members
--> Liaising with clients:
o Interface with clients in order to provide excellent customer service
o Deal with all correspondence to clients
o Responsible for client move ins and move outs
o Promote Regus products and services
--> Producing centre management reports, complies with audit requirements on service levels, deals with initial customer complaints to a satisfactory resolution.
--> Liaising with suppliers for facilities and maintenance and providing reports, where necessary, on the service provided by suppliers
--> Technical & Billing:
o Carry out any set up requirements for clients
o Oversee monthly billing process and reconcile monthly accounts report
o Carry out client moves and changes |
| Capacités Requises: |
- The candidate should be at least 2 years experienced in team management,
- Strong Customer Service skills
- Good working knowledge of Microsoft Office 2000
- Be IT/Telecoms conversant.
- Great understanding of P&L
- Excellent time management and prioritization skills |
| Langues Requises: |
Anglais-Très BonFrançais-Très Bon |
| Type de Contrat: |
ContratTemps Plein |
| Salaire Annuel: |
Non spécifié |
| Date d'Affichage: |
2008-10-27 |
| Niveau d'Etudes: |
Non spécifié |
| Années d'Expérience: |
1 à 2 Ans |
| Entreprise: |
Regus |
| Nom: |
Regus |
| Methode de Contact Préférée: |
E-mail |
| Preferred Language of Resume/Application: |
English |
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