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| Entreprise: |
HRSolutions Global Inc. |
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| Intitulé: |
Service Desk Generalist |
| Secteur Emploi: |
HR/Recrutement |
| Localisation de l'emploi: |
Manila - Philippines |
| Description: |
Service Desk Generalist
Key responsibilities include, but are not limited to:
• Providing first level support
O Answering phone calls
O Web generated incidents
O Responding to voice mails
O Making outbound customer calls
O Ownership and accountability of incidents throughout the ticket life cycle
O Ensure all tickets are properly documented with all troubleshooting procedures
• Assist in documenting solutions to resolve customer issue
O Open tickets in Remedy
O Open tickets in Service Request System
• Ensure incidents are properly resolved and/or escalated to second level support
• Inform management of incidents that have significant business impact
• Submit suggestions for process and procedure improvements
• Responsible for ensuring a high degree of customer satisfaction
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| Capacités Requises: |
Required Skills
Qualifications: The following are required unless specifically stated otherwise:
• Prefer Bachelor degree in Computer Science or equivalent experience
• Prefer minimum 1 year of Call Center experience (Tech Support)
• Prefer proficiency with Windows 2K and Microsoft Office Suite products
• Dependable and flexible with work schedule
• A high degree of personal accountability
• Team oriented and diversity sensitive
• Possess analytical ability and think ‘outside the box’
• Well organized and able to manage multiple priorities simultaneously
• Proven track record of positive performance reliability
• Excellent proficiency in U.S. English
• Excellent verbal and written communication skills
• Excellent reasoning and troubleshooting skills
• Desire and ability to work within a high volume call center environment with high customer service expectations
• Strong sense of urgency with the ability to multi-task in a fast-paced environment
• Able to learn large amounts of information quickly with high retention
• Able to follow instructions as documented and to recommend change as needed
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| Langues Requises: |
Anglais-Très Bon |
| Type de Contrat: |
Temps Plein |
| Salaire Annuel: |
Non spécifié |
| Date d'Affichage: |
2008-11-21 |
| Niveau d'Etudes: |
Licence |
| Années d'Expérience: |
1 à 2 Ans |
| L'emploi est également disponible dans: |
Makati, Taguig |
| Entreprise: |
HRSolutions Global Inc. |
| Nom: |
HRSolutions Global Inc. |
| Téléphone: |
8193351 |
| Methode de Contact Préférée: |
E-mail |
| Preferred Language of Resume/Application: |
English |
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