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| Entreprise: |
DB Recruitment |
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| Intitulé: |
Technical Support Agent |
| Secteur Emploi: |
Informatique |
| Localisation de l'emploi: |
Pays-Bas |
| Ref.Emploi Numéros à conserver: |
dutch |
| Description: |
Responsibilities associated with this role include, but are not limited to the following:
• Troubleshooting customer queries and requests, utilising an eService suite of support options (e-mail and phone), thus ensuring the ultimate customer experience.
• Utilising own initiative to provide a professional service to Creative’s customers by ensuring that a problem is pursued from initial contact to final resolution, in accordance with guidelines and procedures
• Provide content to the knowledgebase system on a regular basis
• Schedule day-to–day responsibilities (phone calls, e-mail, daily/weekly reports etc.) so as to achieve set targets on a consistent basis
• Develop technical expertise utilising all Creative’s tools (Knowledgebase, product testing, further education, in-house training courses) and external sources e.g. internet sources, industry publications
• Actively promote and sell Creative’s Products to end-users
You must Relocate in Dublin(Ireland) |
| Capacités Requises: |
Skills / Knowledge / Experience
• Professional customer focus for both internal and external customers
• Cheerful personality with excellent interpersonal skills
• Capable of working both on own initiative and as part of a multilingual multi-disciplined team
• Flexible and adaptable
• Excellent communication skills both written and verbal
• Strong problem solving and analytical skills
• Effective time management skills
• Excellent telephone skills
• Knowledge of PCs, Hardware and Software and PC/Mac Operating systems
• Knowledge of MS Office and Lotus Notes and Internet would be advantageous.
• Fluency in one of the following German, French (plus one other European language) and English is priority .
• A relevant technical qualification and previous sales experience is desirable
Technical knowledge a must. |
| Langues Requises: |
Anglais-Très BonAutres: Dutch |
| Type de Contrat: |
Temps Plein |
| Salaire Annuel: |
22000 Euro |
| Date d'Affichage: |
2009-01-09 |
| Niveau d'Etudes: |
Non spécifié |
| Années d'Expérience: |
Moins d'1 An |
| L'emploi est également disponible dans: |
Ireland,Dublin |
| Entreprise: |
DB Recruitment |
| Nom: |
DB Recruitment |
| Téléphone: |
00353(0)61 748 288 |
| Methode de Contact Préférée: |
Pas de Préférence |
| Preferred Language of Resume/Application: |
English |
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