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| Entreprise: |
Milestone Technologies |
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| Intitulé: |
IT Manager |
| Secteur Emploi: |
IT/Technologie |
| Localisation de l'emploi: |
Berlin - Allemagne |
| Description: |
IT Manager
General:
Will be responsible for managing Desktop Support and IT Logistics services for Client and meeting the required SLA ’s. This resource will be a Senior Level Manager with a proven track record of successfully managing all of the services described in this SOW. The responsibilities of this position are as follows:
Duties and Responsibilities:
Milestone will manage all Desktop Support Services and IT Logistics through a Team of onsite resources structured to optimize performance and produce the best results allowing Client to focus on its core competencies of producing. Milestone will manage services, resources and meet Client Business SLA*s through the leadership of a highly skilled and very experienced Manager Reporting to this Manager will be Technicians (this may grow as Client grows) consisting of Level 1 Help Desk, Level 2 Desktop Support and after hours Night & Weekend Technicians.
The Manager will report to both Client as well as, Director of Operations for Milestone Technologies.
Milestone’s responsibilities of managing the ongoing Desktop Support Services include the following at a high level:
• Management of all Client Business SLA*s
• Customer Service Levels
• Help Desk Application
• Intranet
• Tools
• Run Book
• Client Business Perception of the Department
• Knowledge Base
• End User Communication
• Asset Management
• Staff Management
• End user Training
• Executive Support
• Metrics Reporting
• Documentation
• SOX Compliancy
• End User Documentation
• Reporting Dashboard
• All Desktop IT Processes
• Vendor Management
• Create a Scalable Support Model to Support Client’s Growth
• Manage Image Standardization
Knowledge, Skills, and Abilities:
• Develop reporting metric and present to client
• Knowledge of Helpdesk/desktop best practices (ITIL, ITSM)
• Proven track record of building both regional and global high performance Helpdesk, Desktop, support teams
• Ability to provide assess and make recommendation for process improvements
• Ability to establish priorities, work independently, and proceed with objectives without supervision
• Expertise with Help Desk software. (i.e. Remedy, Scopus, TrackIT, etc)
• Excellent verbal, written and communication skills
Credentials and Experience:
• Minimum Associates degree or equivalent experience
• Minimum of 5 + years experience with Helpdesk and Desktop support management
• Ability to work in fast paced dynamic environment
Fluent in German and English preferred
To apply, send resume (English format) and salary requirements
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| Capacités Requises: |
Management, supervise, desktop support, helpdesk, customer service, |
| Langues Requises: |
Anglais-Très BonAllemand-Très Bon |
| Type de Contrat: |
Temps Plein |
| Salaire Annuel: |
Non spécifié |
| Date d'Affichage: |
2009-03-03 |
| Niveau d'Etudes: |
Non spécifié |
| Années d'Expérience: |
Pas d'expérience |
| Entreprise: |
Milestone Technologies |
| Nom: |
Milestone Technologies |
| Téléphone: |
510-651-2454 |
| Methode de Contact Préférée: |
E-mail |
| Preferred Language of Resume/Application: |
English |
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