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| Emploi désiré: |
Management Hotelier Multilingue |
| Secteur Emploi: |
AchatAdministratifCommercial/VentesHospitalitéHôtel/l'industrie hôtelièreTourismeVente/MarketingVoyages/Agent de Voyages |
| Objectifs et Court Résumé: |
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Language Skills
German Mother tongue
French Mother tongue
English Excellent knowledge
Swiss German Excellent knowledge
Dutch Good oral knowledge and very good reading comprehension
Italian Basic knowledge
Professional Experience
10/2006-present
Company:
Location: Andrew and Alan’s Bakery and Chocolate Factory
Retail and Wholesale Bakery and Patisserie – 18 employees
Staten Island, NY, USA
Position: Outside Consultant
Responsibilities: Implementing, controlling all aspects of HR
Planning and implementing new sales strategies.
Recreating financial structure and improving revenue.
11/2005-09/2006
Company:
Location: Miramar Carthage Palace - Hôtel & Suites
5* Resort Hotel, 250 Rooms, 10 F&B Outlets 145 Employees
Gammarth, Tunis ; Tunisia
Position: Director of Operations
Responsibilities Improving guest satisfaction by creating a new quality management system
Assisting all job categories during high volume periods
Improving F&B profitability
Training and motivation of staff
Supervision of all F&B Outlets during opening hours
Ensuring highest standards of hygiene according to HACCP guidelines in order to meet future ISO2200 regulations
Overseeing daily sales activities
Selling, Planning and coordinating high profile events of local and foreign government agencies (Embassies, Foreign Associations,…)
Creating and implementing Marketing Plan and Sales Budget
01/2005-11/2005
Company:
Location: Hotel Karim Gammarth
3* Resort Hotel, 189 Rooms,7 F&B Outlets, 90-130 Employees (off-on season)
Côtes de Carthage, Tunis; Tunisia
Position: General Manager
Responsibilities: Restructuring of personnel assignments
Implementing new work procedures to improve service levels.
Developing new F&B Strategies
Managing Renovations of Rooms and F&B Outlets
Acquiring and contracting of new Corporate and T/O accounts
Contracting of government agencies (local and foreign), foreign associations (chamber of commerce, expats,…) and local associations.
Attending trade shows ITB, WTM, Top Resa
02/2003-12/2004
Company:
Location: Top Golden Tulip Hotel Buschhausen
3* City Hotel, 90 Rooms, 50 Employees, large Catering Dept.
Aachen, Germany
Positions: Operations Manager
Responsibilities Front Office:
Front Office supervision, all active duties
Housekeeping supervision
GoldRes2 CRS– maintenance and operation
Food & Beverage
Operational support of F&B outlets
Sales & Marketing
Re-Structuring F&B Outlets
New Marketing Strategies for Catering and Casino Outlets
01/2000-04/2003
Company:
Location: B&B Photo Multimedia
Retail and wholesale store for photographic equipment
Eupen; Belgium
Position: CEO and Owner
Responsibilities Photographic assignments
Budgeting and financial supervision
Managing all aspects of Human Resources
02/1994-12/1999
Company:
Location: Hotel Nikko Düsseldorf
5* Business Hotel, 200 Rooms, 140 Employees
Duesseldorf, Germany
Position: 1998-1999 Assistant to the Director of Sales, Marketing Manager
Responsibilities Additional to S&M Manager tasks:
Planning of annual advertising budget, Coordination and execution of advertising plans. Planning and Coordination of on-site marketing and advertising in rooms and F&B divisions.
Position: 1995-1998 Sales Manager International Sales
Responsibilities Annual budget planning of volume and FIT rates and allocations.
Planning of fair season allocations.
Regular visits and contracting of major agents: Kuoni Zurich, JTB & Miki Travel London, Kintetsu Amsterdam, DER Hamburg….
Acquisition of new potential travel agents
Planning and Marketing of FIT packages
Acquisition of new corporate accounts on European and US markets
Convention sales manager, Set-up and follow-thru of MICE
Organization and coordination of GDS listings in cooperation with Nikko Hotels International GDS Dept. in New York
System manager for Reservations & Catering System
Attending Reservations, Sales & Marketing meetings on executive level in New York, NY and Phoenix, AZ.
Attending major trade shows and meetings such as WTM in London, Corporate Travel World NYC, NBTA
1994-1995 Front Office clerk with promotion to shift leader
04/1993-01/1994
Company:
Location: Top Golden Tulip Hotel Buschhausen,
3* City Hotel, 90 Rooms, 50 Employees, large Catering Dept.
Aachen, Germany
Position: Front Office Manager
02/1990-03/1993
Company:
Location: Steigenberger Hotel Quellenhof
5* Luxury Hotel, 185 Rooms
Aachen; Germany
Position: „Hotelfachmann“ – Hotel Management Training
09/1987-12/1990
Company:
Location: Hotel Pardenn
5* Luxury Resort Hotel, 120 Rooms
Klosters; Switzerland
Position: Assistant Manager Front Office
Other Activities
1999 Hotel Buschhausen Aachen (GER)
Advisor for implementing the property into GDS systems
Elaborating new marketing strategies for the F&B and Catering Depts.
Revising
2000 Ganley Group of Companies (IRL)
Advisor for new Hospitality related projects
Zaman Abad Development project in Iran /
Robert Trent II Country Club & Golf Resort
Future development of the Homa Hotel Group Iran
Education
1990-1993
Gewerbliche Schule Stadt Aachen (GER)
Hotelfachmann Diplom
Graduate in Hotel Management
1984-1987
Schweizerische Alpine Handelsschule Davos (CH)
Eidg. Schweizerisches Handelsdiplom
Graduate in Economics
1980-1984
Athenée Royal Eupen (BEL)
Enseignement Secondaire – Section Mathematique-Sciences
Graduate in Mathematics & Science
1974-1980
Athenée Royal Eupen (BEL)
Enseignement Primaire
Other knowledge & interests
PC Proficient in major Windows-based programs: Word – Excel – Front Page – Power Point – Outlook; Photoshop -
Mac OS-X 10.5
References
Mr. George Fiorile
Dover Downs Hotel & Casino
VP and General Manager Dover, Delaware, USA
Mr. Declan Ganley
Ganley Group of Companies
CEO Moyne Park – Tuam, Ireland
Mr. Kei Uechi
JAL Hotels International
Board Member, EO Marketing & Operations
Staten Island, NY – Mai 08
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| Capacités: |
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| Langues (et niveaux): |
Anglais-Très BonFrançais-Très BonAllemand-Très BonAutres: Suisse, Italien
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| Type de Contrat désiré: |
Temps Plein
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| Salaire Minimum Annuel en Chiffres: |
Non spécifié
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| Localisation Actuelle: |
Belgique, Bruxelles |
| Formations, Qualifications & autres informations additionnelles: |
| Niveau d'Etudes: |
Maîtrise
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Education
1990-1993
Gewerbliche Schule Stadt Aachen (GER)
Hotelfachmann Diplom
Graduate in Hotel Management
1984-1987
Schweizerische Alpine Handelsschule Davos (CH)
Eidg. Schweizerisches Handelsdiplom
Graduate in Economics
1980-1984
Athenée Royal Eupen (BEL)
Enseignement Secondaire – Section Mathematique-Sciences
Graduate in Mathematics & Science
1974-1980
Athenée Royal Eupen (BEL)
Enseignement Primaire
Other knowledge & interests
PC Proficient in major Windows-based programs: Word – Excel – Front Page – Power Point – Outlook; Photoshop -
Mac OS-X 10.5
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| Emplois précédents & Expérience: |
| Années d'Expérience: |
Plus de 15 Ans |
rofessional Experience
10/2006-present
Company:
Location: Andrew and Alan’s Bakery and Chocolate Factory
Retail and Wholesale Bakery and Patisserie – 18 employees
Staten Island, NY, USA
Position: Outside Consultant
Responsibilities: Implementing, controlling all aspects of HR
Planning and implementing new sales strategies.
Recreating financial structure and improving revenue.
11/2005-09/2006
Company:
Location: Miramar Carthage Palace - Hôtel & Suites
5* Resort Hotel, 250 Rooms, 10 F&B Outlets 145 Employees
Gammarth, Tunis ; Tunisia
Position: Director of Operations
Responsibilities Improving guest satisfaction by creating a new quality management system
Assisting all job categories during high volume periods
Improving F&B profitability
Training and motivation of staff
Supervision of all F&B Outlets during opening hours
Ensuring highest standards of hygiene according to HACCP guidelines in order to meet future ISO2200 regulations
Overseeing daily sales activities
Selling, Planning and coordinating high profile events of local and foreign government agencies (Embassies, Foreign Associations,…)
Creating and implementing Marketing Plan and Sales Budget
01/2005-11/2005
Company:
Location: Hotel Karim Gammarth
3* Resort Hotel, 189 Rooms,7 F&B Outlets, 90-130 Employees (off-on season)
Côtes de Carthage, Tunis; Tunisia
Position: General Manager
Responsibilities: Restructuring of personnel assignments
Implementing new work procedures to improve service levels.
Developing new F&B Strategies
Managing Renovations of Rooms and F&B Outlets
Acquiring and contracting of new Corporate and T/O accounts
Contracting of government agencies (local and foreign), foreign associations (chamber of commerce, expats,…) and local associations.
Attending trade shows ITB, WTM, Top Resa
02/2003-12/2004
Company:
Location: Top Golden Tulip Hotel Buschhausen
3* City Hotel, 90 Rooms, 50 Employees, large Catering Dept.
Aachen, Germany
Positions: Operations Manager
Responsibilities Front Office:
Front Office supervision, all active duties
Housekeeping supervision
GoldRes2 CRS– maintenance and operation
Food & Beverage
Operational support of F&B outlets
Sales & Marketing
Re-Structuring F&B Outlets
New Marketing Strategies for Catering and Casino Outlets
01/2000-04/2003
Company:
Location: B&B Photo Multimedia
Retail and wholesale store for photographic equipment
Eupen; Belgium
Position: CEO and Owner
Responsibilities Photographic assignments
Budgeting and financial supervision
Managing all aspects of Human Resources
02/1994-12/1999
Company:
Location: Hotel Nikko Düsseldorf
5* Business Hotel, 200 Rooms, 140 Employees
Duesseldorf, Germany
Position: 1998-1999 Assistant to the Director of Sales, Marketing Manager
Responsibilities Additional to S&M Manager tasks:
Planning of annual advertising budget, Coordination and execution of advertising plans. Planning and Coordination of on-site marketing and advertising in rooms and F&B divisions.
Position: 1995-1998 Sales Manager International Sales
Responsibilities Annual budget planning of volume and FIT rates and allocations.
Planning of fair season allocations.
Regular visits and contracting of major agents: Kuoni Zurich, JTB & Miki Travel London, Kintetsu Amsterdam, DER Hamburg….
Acquisition of new potential travel agents
Planning and Marketing of FIT packages
Acquisition of new corporate accounts on European and US markets
Convention sales manager, Set-up and follow-thru of MICE
Organization and coordination of GDS listings in cooperation with Nikko Hotels International GDS Dept. in New York
System manager for Reservations & Catering System
Attending Reservations, Sales & Marketing meetings on executive level in New York, NY and Phoenix, AZ.
Attending major trade shows and meetings such as WTM in London, Corporate Travel World NYC, NBTA
1994-1995 Front Office clerk with promotion to shift leader
04/1993-01/1994
Company:
Location: Top Golden Tulip Hotel Buschhausen,
3* City Hotel, 90 Rooms, 50 Employees, large Catering Dept.
Aachen, Germany
Position: Front Office Manager
02/1990-03/1993
Company:
Location: Steigenberger Hotel Quellenhof
5* Luxury Hotel, 185 Rooms
Aachen; Germany
Position: „Hotelfachmann“ – Hotel Management Training
09/1987-12/1990
Company:
Location: Hotel Pardenn
5* Luxury Resort Hotel, 120 Rooms
Klosters; Switzerland
Position: Assistant Manager Front Office
Other Activities |
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