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| Firma: |
SACC |
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| Job-Titel: |
Junior DB2 DBA |
| Job Kategorie: |
Informationstechnik/ IT |
| Arbeitsort: |
Centurion - Südafrika |
| Jobnummer für Ihre Einträge: |
Catherine |
| Job Beschreibung: |
Overall Purpose Of Job:
• To support the call centre agents and client with regards to the Call Centre Environment (Remedy /Apropos Administration) and project SQL servers.
Main Responsibilities/tasks:
Call Centre Administration
• Perform configuring and security admin tasks for Users on Apropos/Remedy;
• Apropos/ Remedy desktop installation and administration;
• Support to the Call Centre staff (approximately 40 CSR’s);
• Daily Backups for the following: Remedy server x 2/ Apropos server x 2;
• Input to the Server Capacity plan for the client (Remedy/Apropos Servers, both hardware & software) ;
• Provide the operations environment with technical support by resolving related requests to the Call Centre Environment; and
• Perform basic fault checking & problem identification, with fault simulation.
SQL Administration
• Server administration and maintenance including setting up the environment for newly acquired hardware/software;
• Generate, configure and optimise the performance of the databases;
• Document benchmarks and procedures needed to optimise performance and ensure that all guidelines are followed;
• Provide statistics of server performance;
• Input to the Server Capacity plan for the client (servers, both hardware & software);
• Network support, which will only consist of problem identification (the network is managed by 3rd parties);
• Providing the operations environment with technical support by resolving related requests;
• Provide input on any design decisions for interfacing or integrating databases;
• Conduct build releases to Production and Training environments (as stand in for SQL DBA);
• Create/execute Batch runs for Web environment (if required);
• Daily Backups for the following: File server, Web servers and SQL database;
• General Technical maintenance & administration activities, such as cutting CD’s, tape backups, Desktop software review, etc.; and
• Support the efforts of the test lead and deployment lead to plan and deploy the applications.
General tasks
• Work effectively as part of a team and seek to support the team’s goals;
• Report weekly formal status to the relevant team leaders. In addition identify problems and bring them to supervisors’ attention with sufficient lead time to avert crises;
• Report informal status regularly (i.E. Will not operate in isolation);
• Broaden own technical, functional and industry skills base; and
• Engage in formal or informal knowledge transfer to/from other project members.
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| Kenntnisse erforderlich: |
Knowledge And Attributes / Skills:
• Good working knowledge of server and desktop operating systems, such as WIN 2000 server, 2003 server, Windows XP, SQL and IIS applications;
• Windows technology configuration and deployment;
• Good working knowledge of heterogeneous Network Platforms; and
• Experience with fault tolerance and resolution.
General skills required:
• Business writing;
• Initiative and innovation;
• Good oral communication;
• Problem solving;
• Professional relationship development;
• Team player;
• Quality management;
• Industry acumen; and
• Service operations.
Education, Qualifications, Experience Necessary:
• 3-year tertiary degree or diploma in Information Technology or related field
• Minimum of 2 – 4 years IT background is required
The candidate must be a South African Citizen |
| Sprachanforderungen: |
Englisch-Sehr Gut
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| Beschäftigungsart: |
Vollzeit
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| Jahres-Gehalt: |
180000 USD
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| Eintragsdatum: |
18 Jun 2008 |
| Erforderliche Qualifikation/Ausbildung: |
Hochschule
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| Berufserfahrung (in Jahren): |
1 to 2 Years |
| Firma: |
SACC |
| Kontakt Name: |
SACC |
| Kontakt Telefon: |
+27126632082 |
| Kontakt Fax: |
+27612632082 |
| Bevorzugte Methoden für Kontakte: |
Keine Bevorzugung |
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| Arbeitssuchende:74399 |
CVs:68494 |
Arbeitgeber:8480 |
Stellenangebote:19213 |
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Sprache:german |
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