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| Firma: |
limitless |
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| Job-Titel: |
Audio Visual Support Technician |
| Job Kategorie: |
IT/Informationstechnik |
| Arbeitsort: |
Dubai - Vereinigte Arabische Emirate |
| Stellen-Beschreibung: |
We strongly prefer candidates located in the UAE or GCC
Salary commensurate with experience
Benifits- Private Medical care for you, spouse and children
Round trip tickets for you and family (annually)
Job Purpose:
The job holder will be the first point of contact in Limitless for the comissioning and on going support and Training of all Video, Audio conferencing and basic telephony equipment .
The job holder would be the first point of contact for all level one support of all VC/AC/AV and telephony equipment isues.
Assist IT Project Management and the IT manager in the commissioning of all new Audio and Video conferencing facilities
To assist the IT Manager in managing voice and conferncing technology in Limitless offices.
The role will ensure that Audio Visual conferencing services being delivered are scaleable, cost effective, supportable and adhere to Limitless corporate standards.
Working with the IT security manager to make sure all systems are security complient.
Responsibilities:
1. Coordinate scheduling and support for audio teleconferences, video teleconferences, video presentations and PowerPoint presentations
2. To support and co-ordinate projection and audio sound systems facilities in a variety of conference rooms, offices and meeting rooms.
3. To be the first point of contact for new and existing telephony configurations.
4. To manage working with HR an up to date telephony directory.
5. Coordinate meeting space configurations and ensure that AV/VC/AC equipment is compatible with all parties at all our sites. Prepare and make operational all AV/VC/AC equipment prior to meeting start times through set- up, test, launch and troubleshoot for video presentations and audio and videoconferences.
6. Conduct preventative maintenance, including Test and Upgrade of Software / Firmware, for Audio and Video equipment. Perform test and diagnosis to isolate and determine defects and problems on AV and VC equipment and follow through to resolution.
7. Coordinate support for repair and/or RMA with vendors as appropriate.
8. Reconfiguring and programming of wireless control panels.
9. Educate and instruct users in the features and usage of advanced capabilities of the AV-VC integrated into rooms, including video processing and distribution using video projectors, monitors, presentation sound systems, VCR's, touch screen control panels, and laptops for computer-based presentations.
10. To be a primary contact for all AV/VC and AC issues.
11. To escalate technical issues to the Limitless IT Manager
12. To write and support user training material so that users can simply handle conferencing themselves.
13. Provide management summary reports on weekly activities.
14. Provide daily reports on daily activities.
15. To support international offices in the use of AV/VC and AC equipment.
16. Supporting IT manager in the daily management of Head office and Dubai based telephony systems, with basic configuration of new numbers, adding users and password resets etc.
Key Performance Indicators:
1. Delivery of IT activites and tasks as per the agreed IT Plan.
2. Delivery of the agreed IT budget for VC/AV/AC and telephony.
3. Produce regular weekly reports for IT Manager and Global Operations Director.
Knowledge, Skills and Experience:
KNOWLEDGE:
Experienced in audio visual equipment, specifically Polycom including a basic understanding of Local Area Networks and Wide Area Networks, including IPT.
Experience in co-ordinating and running, video and audio conferencing.
Good level of IT awareness, with an ability to perform basic configurations to PC and AV equipment.
Previous Cisco and Nortel PABX and IPT experience would be an advantage.
SKILLS:
- Experienced in Audio and Video conferencing
- Experience of training and teaching new users in Audio and Video Conferencing
- Relationship management skills.
- Excellent people skills
- Clear and concise communicator.
- Technical knowledge of Infrastructure and standards for wired and wireless networking and AV/AC/VC
- Excellent all-round knowledge of voice and video conferencing equipment and services.
- Passionate about service delivery
- The ideal candidate will have excellent administrative, organisational and PC skills.
- Computer literate in MS word, Excel and MS Project, with MS Visio being an advantage.
- Fast and accurate with attention to detail.
- Ability to work as part of a team, as well as on own initiative.
- Ability to work to deadlines and deal with a high volume of work.
- Confidentiality and discretion in this role will be required.
- Have a keen interest, enthusiasm and aptitude in a technical role and to learn from senior members of the team
Experience:
Proven track record of delivering and supporting VC/AC/AV telephony equipment
Proven track record of IT skills in networking and PC’s, potentially including servers. Server experience not essential, but would be advantageous.
Basic understanding of Telephony support.
Nortel and Cisco telephony experience (An Advantage)
Experience in managing Audio Visual systems, Audio Conferencing, Video Conferencing and telephony systems.
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| Kenntnisse erforderlich: |
Proven track record of delivering and supporting VC/AC/AV telephony equipment
Proven track record of IT skills in networking and PC’s, potentially including servers. Server experience not essential, but would be advantageous.
Basic understanding of Telephony support.
Nortel and Cisco telephony experience (An Advantage)
Experience in managing Audio Visual systems, Audio Conferencing, Video Conferencing and telephony systems.
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Sprachkenntnisse: |
Englisch-Sehr Gut
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| Beschäftigungsart: |
Vollzeit
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| Jahresgehalt: |
Keine Angabe
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| Eintragsdatum: |
24 Aug 2008 |
| Erforderliche Qualifikation/Ausbildung: |
Fachschule
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| Berufserfahrung (in Jahren): |
5 to 7 Years |
| Firma: |
limitless |
| Kontakt-Name: |
limitless |
| Kontakt-Telefon: |
04 375 9886 |
| Kontakt -Fax: |
04 375 9886 |
| Bevorzugte Kontaktmethode: |
Keine Präferenz |
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| Arbeitssuchende:73364 |
Lebensläufe:68117 |
Arbeitgeber:8018 |
Stellenanzeigen:19596 |
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