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| Firma: |
Just Cruis`n Recruitment Inc. |
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| Job-Titel: |
Beverage Manager |
| Job Kategorie: |
Gastronomie |
| Arbeitsort: |
USA Vereinigte Staaten |
| Ref.-Nummer für Ihre Einträge: |
RCI |
| Stellen-Beschreibung: |
Position Summary
Overall responsibility for shipboard beverage operation. Directs the bar function and associated activities throughout the vessel by performing the duties described below either personally or
Through subordinate supervisors.
Essential Duties And Responsibilities
All duties and responsibilities are to be performed in accordance with company standards, SQM standards, USPH guidelines, ServeSafe, environmental, and safety policies.
Each shipboard employee may be required to perform all functions in various service venues and throughout
The ship.
This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.
Manages a staff of up to 140 employees.
Manages the financial aspects of the bar operation, including the successful identification of expense reduction through cost control. Ensures the continuous and accurate participation of the bar service operation. Records production and operational data on specified forms. Analyzes operational
Problems such as over production, wastage, theft, and establishes controls. Prepares a variety of
Reports and letters utilizing personal computer system and equipment.
Maintains bar cost at reasonable levels without affecting quality and standards. Reviews and approves the requisitions from the various workstations. Requires the items be requisitioned in
Correct quantities, within acceptable timeframes and in accordance with established control procedures. Conducts workstation spot checks to ensure items are correctly stored to minimize deterioration and waste.
Voyage payroll responsibilities
On a regular basis, meets with the Food & Beverage Manager, to review the requirements of the
Activities and timeframes for bar service. Reviews schedules to estimate bar and time requirements
To ensure speed and efficiency.
Reviews the overtime requests against production levels to determine appropriate needs and
Approves amounts accordingly. Reviews and approves timesheets.
Maintains a high degree of “floor presence” to observe the bar operations and to minimize security
And fraud issues. Monitors the bar staff to ensure procedures and services are performed in
Accordance with Royal Caribbean International’s Gold Anchor Standards and Showtenders.
Oversees the point of sale functions to ensure the posting and reconciliation processes are conducted
According to established procedures.
Collaborates with the Inventory Manager to ensure the highest quality, delivery and storage of all bar
Items. Reviews beverage inventory in the provision room each month with Provision Master and
Inventory Manager to eliminate outdated stock. May participate in monitoring the loading of
Provisions at the docks.
Reviews all master orders for beverage related items, prior to submitting them shoreside by the
Inventory Manager.
Monitors and manages the various workstation functions. Monitors the assignment of duties and
Responsibilities to employees. Observes and evaluates employees and work procedures to ensure
Quality standards and service is met. Reviews personnel actions such as new hire requests and
Discharges, to ensure proper staffing.
Monitors bar items are prepared and presented according to Gold Anchor Standards. Monitors set-up
Is performed on time and adequate supplies are prepared. Inspects workstations, work areas,
Equipment, etc. To ensure efficient service and conformance to standards.
Trains and monitors all levels of bar team members for proper skill and service. Conducts training
For ServeSafe Alcohol Awareness, Showtender standards, new recipes, techniques, equipment, etc.
Provides on-the-job training to strengthen their current performance and preparation for possible
Advancement to promotional positions. Monitors the daily workstation operation to ensure speed
And efficiency.
Demonstrates the proper operation of all equipment to staff according to proper procedures. Tests
Equipment to ensure accuracy of temperature gauges, heating or cooling elements etc. Reports all
Malfunctions and requests necessary repairs.
Shipboard hotel management has the responsibility to create and maintain safe working conditions
Throughout the Hotel Department. Hotel management must ensure that all Company-established
Safety programs are followed and that all Hotel Officers and Crew are continuously trained in their
Job-specific safety procedures.
Ensures the workstation teams prepare bar items consistently of high standards and in accordance
With Royal Caribbean International’s Gold Anchor Standards and Showtenders, regarding taste,
Consistency and attractive presentation. Monitors and tests beverages being prepared by viewing,
Tasting, and smelling. Monitors staff to ensure beverage items, portions, and garnishments are
Utilized in accordance with Royal Caribbean International’s Gold Anchor Standards. Conducts
Meetings with supervisors to review work processes, issues and quality improvements.
Monitors the assembly of the workstation for the next shift. This includes the cleaning and
Preparing storage areas and refrigerators. Enforces the storage or disposal of over production items
According to Royal Caribbean International’s Gold Anchor Standards.
Monitors at all times USPH procedures for sanitation and cleanliness and monitors workstations and
Staff for adherence to those procedures. Enforces and follows USPH cleaning procedures for work
Surfaces, all related equipment and utensils.
Develops an annual beverage strategy for the assigned vessel in conjunction with the (relief) Food &
Beverage Manager(s) and Bar Manager(s).
Collaborates with the Food & Beverage Manager to plan menu requirements, serving arrangements,
Guest comments and other related details.
Is involved with the entertainment / music schedule on the Daily Cruise Compass and provides input
Through the Food & Beverage Manager on the impacts and benefits beverage operations.
Supervises and conducts weekly bar staff meetings and attends and contributes to all Food &
Beverage meeting and completes follow up in a timely manner.
Works with all bar personnel in a cooperative, productive and effective manner. Provides timely
Performance appraisals for new hires on 30, 60 and 90 days of employment and for all other
Employees in a proper time frame, effective coaching and guidance for all employees, enforces
Disciplinary action with all proper documentation.
Recommends measures to improve work procedures and employee performance to increase quality
Of services and job safety.
Meets with subordinate staff to review guest comments to implement revisions and improvements.
Answers inquiries pertaining to bar services and general information. Responds to escalated guest
Complaints in a considerate, professional and positive manner by showing concern and listening
Actively. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved
To the guest’s satisfaction.
Attends meetings, training activities, courses and all other work-related activities as required.
Performs related duties as required. This position description in no way states or implies that these
Are the only duties to be performed by the shipboard employee occupying this position. Shipboard
Employees will be required to perform any other job-related duties assigned by their supervisor or
Management. |
| Kenntnisse erforderlich: |
Minimum Hiring Requirements:
Bachelor’s degree in Hospitality Management, Business Administration or related field from an accredited college, university or the international equivalent is preferred.
Successfully completes company Alcohol Awareness Training Tests (ServeSafe) with a passing score, within 30 days of contract.
Eight to ten years managerial experience in a multi unit bar operations with 4 or 5 star hotels, multi unit beverage establishments or high volume food service facilities.
Experience of supervising a minimum of a group of 50 employees
Extensive knowledge of beverage brands and quality of liquors, wine and beers.
Ability to read, interpret and demonstrate the preparation of drink recipes
Extensive knowledge of beverage handling procedures with regard to public health standards.
Demonstrated aptitude for the financial aspects of a bar operation, including the successful identification of expense reduction through cost control.
Demonstrated aptitude for the management of schedules, as it relates to and supports the business needs of the vessel.
Knowledge of principles and processes for providing customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
Knowledge of policies and practices involved in the human resources function.
Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work.
Ability to train, guide, coach employees for succession planning.
Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
Ability to work positively and cooperatively in a diverse team environment
Ability to meet overall established timeframes for the entire bar service operation.
Ability to communicate tactfully with department heads, coworkers and other shipboard employeesto resolve problems and negotiate resolutions.
Working knowledge of computers, internet access, and the ability to navigate within a variety
software packages such as Excel, Word, and PowerPoint. |
Sprachkenntnisse: |
Englisch-Sehr Gut |
| Beschäftigungsart: |
Vollzeit |
| Jahresgehalt: |
40000 USD |
| Eintragsdatum: |
2009-02-20 |
| Grad der Ausbildung: |
Studium |
| Ihre Erfahrung in Jahren: |
7 to 10 Years |
| Stelle ist auch verfügbar in: |
This position is onboard a cruise ship. 4 months on/2 months off paid vacation plus annual bonus program. |
| Firma: |
Just Cruis`n Recruitment Inc. |
| Kontakt-Name: |
Just Cruis`n Recruitment Inc. |
| Kontakt-Telefon: |
5146710776 |
| Kontakt -Fax: |
5146950815 |
| Bevorzugte Kontaktmethode: |
Keine Präferenz |
| Preferred Language of Resume/Application: |
English |
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