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| Firma: |
kcs(kolachina consultancy services |
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| Job-Titel: |
Field Customer Service Head |
| Job Kategorie: |
Telekommunikation/Nachrichtentechnik |
| Arbeitsort: |
Hyderabad - Indien |
| Ref.-Nummer für Ihre Einträge: |
kcs-3 |
| Stellen-Beschreibung: |
Retail Operation - AP (Service Assurance & Service Delivery) -Enterprise Broadband Business - ICO (Integrated Customer Operation)
8 to 10 Yrs of experience in Telecom Industry, salary no bar.
• Develop, Monitor and Improve Processes, Policies and Procedures for service delivery and service assurance
• Communicate, train and implement Processes, Policies and Procedures at all levels in FCS Organisation
• Ensure Service Delivery, MACD implementation and Fault Resolution within committed SLA
• Ensure communication of System upgrades & Planned Events to Customers and minimize their impact on Customers
• Identify recurring performance issues and plan for resolution
• Analyze periodic MIS generated by SAM & SDM Team
• Ensure faster resolution of all Escalations by SDM & SAM Team
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| Kenntnisse erforderlich: |
BE/B Tech (Electronics & Communication)/MBA/MCA
10 – 12 yrs in Customer Services or Service Delivery in Telecom / ISP / System Integrator / Broadband Operator
Area Responsibility
Recruitment Field Customer Services Team
Training Product and Process training to FCS Team
Career Development Mentoring & Planning for the career development of FCS Team
Performance Appraisal Timely appraisal of FCS Team
Job Allocation Assignment of responsibilities to SD & SA Teams
Administrative (Leave sanction etc) FCS team
Technical Skills
1 Telecom & IT.
2 Voice & Data Networks.
3 Fluency in office automation software.
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Sprachkenntnisse: |
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| Beschäftigungsart: |
Vollzeit |
| Jahresgehalt: |
Keine Angabe |
| Eintragsdatum: |
2009-02-28 |
| Grad der Ausbildung: |
Master |
| Ihre Erfahrung in Jahren: |
7 to 10 Years |
| Firma: |
kcs(kolachina consultancy services |
| Kontakt-Name: |
kcs(kolachina consultancy services |
| Kontakt-Telefon: |
9849414682 |
| Bevorzugte Kontaktmethode: |
Keine Präferenz |
| Preferred Language of Resume/Application: |
English |
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