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| Firma: |
Toledo Contracting Co. Ltd |
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| Job-Titel: |
Computer Support Specialist |
| Job Kategorie: |
IT/Informationstechnik |
| Arbeitsort: |
Riyadh - Saudi-Arabien |
| Stellen-Beschreibung: |
Job Description for: "Computer Support Specialist"
Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Job Tasks for: "Computer Support Specialist"
Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Oversee the daily performance of computer systems.
Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Develop training materials and procedures, and/or train users in the proper use of hardware and software.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Read trade magazines and technical manuals, and attend conferences and seminars to maintain knowledge of hardware and software.
Supervise and coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software.
Inspect equipment and read order sheets to prepare for delivery to users.
Modify and customize commercial programs for internal needs.
Answer users` inquiries regarding computer software and hardware operation to resolve problems.
Enter commands and observe system functioning to verify correct operations and detect errors.
Conduct office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis.
Knowledge Requirements for: "Computer Support Specialist"
Computers and Electronics -- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Engineering and Technology -- Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Telecommunications -- Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Mathematics -- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Administration and Management -- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Production and Processing -- Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Design -- Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Psychology -- Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
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| Kenntnisse erforderlich: |
Skill Requirements for: "Computer Support Specialist"
Troubleshooting -- Determining causes of operating errors and deciding what to do about it.
Reading Comprehension -- Understanding written sentences and paragraphs in work related documents.
Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Writing -- Communicating effectively in writing as appropriate for the needs of the audience.
Speaking -- Talking to others to convey information effectively.
Learning Strategies -- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Active Learning -- Understanding the implications of new information for both current and future problem-solving and decision-making.
Instructing -- Teaching others how to do something.
Complex Problem Solving -- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Overview For Computer Support Specialists and Systems Administrators Jobs
This job outlook and forecast covers:
Systems administrators; Network and computer systems administrators; Computer security specialists; LAN administrators; Information security specialists; Technical support specialists; Help-desk technicians
• There are many paths of entry to these occupations.
• Job prospects should be best for college graduates with relevant skills and experience; certifications and practical experience are essential for people without degrees.
Nature of the Work For Computer Support Specialists and Systems Administrators
In the last decade, computers have become an integral part of everyday life at home, work, school, and nearly everywhere else. Of course, almost every computer user encounters a problem occasionally, whether it is the annoyance of a forgotten password or the disaster of a crashing hard drive. The explosive use of computers has created demand for specialists who provide advice to users, as well as for the day-to-day administration, maintenance, and support of computer systems and networks.
Computer support specialists provide technical assistance, support, and advice to customers and other users. This occupational group includes technical support specialists and help-desk technicians. These troubleshooters interpret problems and provide technical support for hardware, software, and systems. They answer telephone calls, analyze problems by using automated diagnostic programs, and resolve recurring difficulties. Support specialists work either within a company that uses computer systems or directly for a computer hardware or software vendor. Increasingly, these specialists work for help-desk or support services firms, for which they provide computer support to clients on a contract basis.
Technical support specialists respond to inquiries from their organizations’ computer users and may run automatic diagnostics programs to resolve problems. They also install, modify, clean, and repair computer hardware and software. In addition, they may write training manuals and train computer users in how to use new computer hardware and software. These workers also oversee the daily performance of their company’s computer systems and evaluate how useful software programs are.
Help-desk technicians respond to telephone calls and e-mail messages from customers looking for help with computer problems. In responding to these inquiries, help-desk technicians must listen carefully to the customer, ask questions to diagnose the nature of the problem, and then patiently walk the customer through the problem-solving steps.
Help-desk technicians deal directly with customer issues and companies value them as a source of feedback on their products. They are consulted for information about what gives customers the most trouble, as well as other customer concerns. Most computer support specialists start out at the help desk.
Network and computer systems administrators design, install, and support an organization’s computer systems. They are responsible for local-area networks (LAN), wide-area networks (WAN), network segments, and Internet and intranet systems. They work in a variety of environments, including professional offices, small businesses, government organizations, and large corporations. They maintain network hardware and software, analyze problems, and monitor networks to ensure their availability to system users. These workers gather data to identify customer needs and then use the information to identify, interpret, and evaluate system and network requirements. Administrators also may plan, coordinate, and implement network security measures.
Systems administrators are responsible for maintaining network efficiency. They ensure that the design of an organization’s computer system allows all of the components, including computers, the network, and software, to work properly together. Furthermore, they monitor and adjust the performance of existing networks and continually survey the current computer site to determine future network needs. Administrators also troubleshoot problems reported by users and by automated network monitoring systems and make recommendations for future system upgrades.
In some organizations, computer security specialists may plan, coordinate, and implement the organization’s information security. These workers educate users about computer security, install security software, monitor networks for security breaches, respond to cyber attacks, and, in some cases, gather data and evidence to be used in prosecuting cyber crime. The responsibilities of computer security specialists have increased in recent years as cyber attacks have become more common. This and other growing specialty occupations reflect an increasing emphasis on client-server applications, the expansion of Internet and intranet applications, and the demand for more end-user support.
Work environment. Computer support specialists and systems administrators normally work in well-lighted, comfortable offices or computer laboratories. They usually work about 40 hours a week, but if their employer requires computer support over extended hours, they may be “on call” for rotating evening or weekend work. Overtime may be necessary when unexpected technical problems arise. Like other workers who type on a keyboard for long periods, computer support specialists and systems administrators are susceptible to eyestrain, back discomfort, and hand and wrist problems such as carpal tunnel syndrome.
Computer support specialists and systems administrators constantly interact with customers and fellow employees as they answer questions and give advice. Those who work as consultants are away from their offices much of the time, sometimes spending months working in a client’s office.
As computer networks expand, more computer support specialists and systems administrators may be able to provide technical support from remote locations. This capability would reduce or eliminate travel to the customer’s workplace. Systems administrators also can administer and configure networks and servers remotely, although this practice is not as common as it is among computer support specialists.
A college degree is required for some computer support specialist positions, but certification and relevant experience may be sufficient for others. A bachelor’s degree is required for many network and computer systems administrator positions. For both occupations, strong analytical and communication skills are essential.
Education and training. Due to the wide range of skills required, there are many paths of entry to a job as a computer support specialist or systems administrator. Training requirements for computer support specialist positions vary, but many employers prefer to hire applicants with some formal college education. A bachelor’s degree in computer science or information systems is a prerequisite for some jobs; other jobs, however, may require only a computer-related associate degree. And for some jobs, relevant computer experience and certifications may substitute for formal education. For systems administrator jobs, many employers seek applicants with bachelor’s degrees, although not necessarily in a computer-related field.
A number of companies are becoming more flexible about requiring a college degree for support positions. In the absence of a degree, however, certification and practical experience are essential. Certification training programs, offered by a variety of vendors and product makers, may help some people to qualify for entry-level positions.
Other qualifications. People interested in becoming a computer support specialist or systems administrator must have strong problem-solving, analytical, and communication skills because troubleshooting and helping others are vital parts of the job. The constant interaction with other computer personnel, customers, and employees requires computer support specialists and systems administrators to communicate effectively on paper, via e-mail, over the phone, or in person. Strong writing skills are useful in preparing manuals for employees and customers.
Advancement. Beginning computer support specialists usually work for organizations that deal directly with customers or in-house users. Support specialists may advance into positions in which they use what they have learned from customers to improve the design and efficiency of future products. Job promotions usually depend more on performance than on formal education. Eventually, some computer support specialists become software engineers, designing products rather than assisting users. Computer support specialists in hardware and software companies often enjoy great upward mobility; advancement sometimes comes within months of becoming employed.
Entry-level network and computer systems administrators are involved in routine maintenance and monitoring of computer systems, typically working behind the scenes in an organization. After gaining experience and expertise, they often are able to advance to more senior-level positions. For example, senior network and computer systems administrators may make presentations to executives and managers on the security of the company computer network. They also may translate the needs of an organization into a set of technical requirements based on the available technology. As with support specialists, administrators may become software engineers involved in system and network design.
As technology continues to improve, computer support specialists and systems administrators must strive to acquire new skills. Many continuing education programs are provided by employers, hardware and software vendors, colleges and universities, and private training institutions. Professional development seminars offered by computing services firms also can enhance skills and advancement opportunities.
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Sprachkenntnisse: |
Englisch-Sehr GutArabisch-Gering |
| Beschäftigungsart: |
Vollzeit |
| Jahresgehalt: |
Keine Angabe |
| Eintragsdatum: |
2009-07-21 |
| Grad der Ausbildung: |
Studium |
| Ihre Erfahrung in Jahren: |
5 to 7 Years |
| Firma: |
Toledo Contracting Co. Ltd |
| Kontakt-Name: |
Toledo Contracting Co. Ltd |
| Kontakt-Telefon: |
96614538933 |
| Kontakt -Fax: |
96614538920 |
| Bevorzugte Kontaktmethode: |
Keine Präferenz |
| Preferred Language of Resume/Application: |
English |
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