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| Firma: |
Teamzinterface services |
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| Job-Titel: |
Healthcare |
| Job Kategorie: |
Pharma/Pharmazeutisch |
| Arbeitsort: |
Hyderabad - Indien |
| Stellen-Beschreibung: |
Designation Sr. Process Associate - AR
Job Description • Follow up on claims/accounts as specified by Team Leader
• Appeal on rejected claims over the phone with the insurance or mailing a paper appeal
• May allocate work order to the executives
• Achieve productivity target and quality requirements
• Records daily work in appropriate logs or journals (where ARMS is not in use).
• Maintains a thorough knowledge of insurer/provider specialty and client policies while doing follow up on claims.
• Should know and understand patient enrollment/insurance type/ coverage type
• Should understand the possible scenarios after claims processed by insurance and take appropriate actions based on the scenario.
• Should understand the field specifics of Medical Billing Software application and the A/R follow up software.
Experience range 1-2 years
Requirements
(i) Essential
(ii) Desirable Graduates with excellent spoken and written communication skills
Basic Key board Skills with a reasonable speed (20-30 wpm) and internet savvy.
Knowledge of MS Word, Excel
Experience in working on Windows 2000, XP environments
Work experience in a U.S Healthcare process (mandatory)
Additional Requirements Must have good analytical abilities, independent
Education Graduates
No. of positions 100
Salary Range
Designation TL - AR
Job Description
• Lead the team efficiently so that each team member achieves the productivity & quality targets set by the client/management.
• Ensure that the team reaches the Collection targets specified by the client
• Analyze and follow up on a minimum number of issue/rejected claims daily (call insurance or patient wherever required) and achieve monthly target as set by management
• Follow the processes (Sop’s) and guidelines (client policies)
and achieve a minimum of 90% quality.
• Process client request, complaints and concerns on a priority basis
• Measure and update productivity of the team members in MIS software
• Ensure follow up on quality issues from the quality department
• Be the ‘Knowledge Center’ and help team with AR issues.
• Team Schedules – Shift, training, reports.
• Track downtime for MIS.
• Coordinate periodic (fortnightly, weekly) review of production
• Feedback and coaching Executive’s on productivity and process
• Ensures Team members meet their targets
• Prepare daily, weekly, monthly, quarterly reports for management
Experience range 1-2 years
Requirements
(iii) Essential
(iv) Desirable Graduates with excellent spoken and written communication skills
Basic Key board Skills with a reasonable speed (20-30 wpm) and internet savvy.
Knowledge of MS Word, Excel
Experience in working on Windows 2000, XP environments
Work experience in a U.S Healthcare process (mandatory)
Additional Requirements Must have good analytical abilities, independent
Education Graduates
No. of positions 20
Salary Range
Designation Deputy manager - AR
Job Description
Teams Performance
• Analyze the outstanding AR in a global perspective, identify global issues & initiate immediate actions on the same.
• Guiding the team on the focus areas on a day to day basis.
• Process client requests, complaints and concerns on a priority basis
• Report issues pending with client & follow up till they are resolved.
• Ensure follow up on quality issues from the quality department
• Be a knowledge center and help team with the billing issues
• Motivate team to achieve desired Quality and Production targets
• Conduct performance appraisals for Team Leaders (TL) and Executives.
• Co-ordinate with billing team and other support teams like Quality, Networking, HR to ensure smooth flow of processes.
• Initiate meetings to identify training needs and arrange for training, re-training and cross training, as required
• Implement corrective action as required with TL.
• Support and monitor day-to-day work processes and meet production and Service Level Guarantee (SLG)
• Conduct periodic and surprise audits and checks to ensure compliance with documented policies and procedures
• Coach TL
• Be a ‘back-up’ for TL roles.
• Act as Shift/Facility In-charge to monitor smooth functioning of shift/Facility
Planning and process development
• Identify avenues to increase transition of work from Client office, communicate this to Vice-President, BPO
• Innovate to optimize production and constantly improve Production, Quality and Turnaround Time
• Participate in and contribute to client conference calls, management meetings and department meetings
• Facilitate to meet contractual obligations and client expectations
• Assess and forecast staffing requirements based on client communication and incoming volume
Experience range 4-5 years
Requirements
(v) Essential
(vi) Desirable Graduates with excellent spoken and written communication skills
Basic Key board Skills with a reasonable speed (20-30 wpm) and internet savvy.
Knowledge of MS Word, Excel
Experience in working on Windows 2000, XP environments
Work experience in a U.S Healthcare process (mandatory)
Additional Requirements Must have good analytical abilities, independent
Education
Graduates
No. of positions 10
Salary Range
Designation Manager - AR
Job Description
Improve Accounts/Teams Performance
• Handle all client queries and immediately take actions
• Do forecasting (Collections),client presentations and budgeting
• Motivate team to achieve desired Quality and Production targets
• Conduct performance appraisals for Assistant Managers, Team Leaders (TL) and assist with appraisals of Executives.
• Identify training needs and arrange for training, re-training and cross training, as required.
• Help Assistant Manager and TL to implement corrective action as required
• Support and monitor day-to-day work processes and meet production and Service Level Guarantee (SLG).
• Conduct periodic and surprise audits and checks to ensure compliance with documented policies and procedures.
Planning and process development
• Innovate to optimize production and constantly improve Production, Quality and Collections.
• Participate in and contribute to client conference calls, management meetings and department meetings
• Facilitate to meet contractual obligations and client expectations
• Assess and forecast staffing requirements based on client communication and incoming volume
• Maintain cost effective and stable workforce to absorb volume volatility
• Coordinate with the HR department to recruit per expected volume and required skill sets
• Draw a plan of action in coordination with Assistant Manager and the Quality Analyst based on feedback from the Quality Analyst
• Ascertain training areas based on reports from the Quality Analyst
• Reduce unwanted costs
• Contingency plans
• Assist Assistant Manager to manage the availability of Executive on a real time basis to ensure SLG is met
Experience range 6+ years
Requirements
(vii) Essential
(viii) Desirable Graduates with excellent spoken and written communication skills
Basic Key board Skills with a reasonable speed (20-30 wpm) and internet savvy.
Knowledge of MS Word, Excel
Experience in working on Windows 2000, XP environments
Work experience in a U.S Healthcare process (mandatory)
Additional Requirements Must have good analytical abilities, independent
Education Graduates
No. of positions 10
Designation Quality Analyst – AR
Job Description
One should have operations experience in the Billing and Accounts receivable functions of Provider RCM cycle. Sound domain knowledge of billing and AR processes a must. Skills to include managing people, coaching, mentoring and giving direction to the team. Reporting, interacting with customers-internal and external, providing feedback and process improvements. Must be willing to work in the Quality function of provider processes.
Experience range 3+ years
Requirements
(ix) Essential
(x) Desirable Exposure to BPO industry is a must-minimum of 2-3 years in the Provider (Billing & AR processes).
Should have been at a Quality auditor for 2 years.
Knowledge of Healthcare industry (Provider Processes) is a must.
Six Sigma Training is highly desirable.
People and Time management. Excellent Analytical skills.
Ability to work under pressure.
Effective interpersonal skills, ability to exercise influence
Solid leadership skills.
Sound communication skills
Additional Requirements Must have good analytical abilities, independent
Education Graduates
No. of positions 25
Designation Sr. Training Manager – AR
Job Description
Manage Healthcare training.
Handle all client queries and immediately take actions.
Training new hires and the employees on health care.
Motivate team to achieve desired Quality and Production targets.
Identify training needs and arrange for training, re-training and cross training, as required.
Ascertain training areas based on reports from the Quality Analyst
Experience range 2+ years
Requirements
(i) Essential
(ii) Desirable Exposure to BPO industry is a must-minimum of 2-3 years in the Provider (AR processes).
Should have been Trainer for 2 years.
Knowledge of Healthcare industry (Provider Processes) is a must.
People and Time management. Presentation skills.
Ability to work under pressure.
Effective interpersonal skills, ability to exercise influence
Solid leadership skills.
Sound communication skills
Additional Requirements Must have good analytical abilities, independent
Education Graduates
No. of positions 02
Designation Coder / Sr. Coder
Job Description
Experience range 2+ years
Requirements
(i) Essential
(ii) Desirable Exposure to BPO industry is a must-minimum of 2-3 years in the Provider (Coding).
Knowledge of Healthcare industry (Coding) is a must.
People and Time management. Excellent Analytical skills.
Ability to work under pressure.
Effective interpersonal skills
Basic Key board Skills with a reasonable speed (20-30 wpm) and internet savvy.
Knowledge of MS Word, Excel
Additional Requirements Must have good analytical abilities.
Education Bachelors Degree--Life sciences, B pharmacy, physiotherapists, medical doctors etc AND/OR Medical transcriptionists with 2 years experience having transcribed reports of multiple specialties.
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Sprachkenntnisse: |
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| Beschäftigungsart: |
Vollzeit |
| Jahresgehalt: |
Keine Angabe |
| Eintragsdatum: |
2009-09-10 |
| Grad der Ausbildung: |
Nicht Spezifiziert |
| Ihre Erfahrung in Jahren: |
No experience |
| Firma: |
Teamzinterface services |
| Kontakt-Name: |
Teamzinterface services |
| Kontakt-Telefon: |
040-64529154 |
| Bevorzugte Kontaktmethode: |
Keine Präferenz |
| Preferred Language of Resume/Application: |
English |
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