I am writing to apply for the position Executive Housekeeper which was recently advertised. The advertisement greatly interested me and I decided to apply for this valuable opportunity and grow as a professional.
As you will see in the enclosed resume, I have the educational background, professional experience, and track record for which you are searching. As a team member of your Hotel I can provide you:
Maturity, honesty; ability to look at challenges as opportunities.
Hotel Operations Management: Exceptional in administering daily Hotel operations, ensuring to meet product quality standards, and provide optimum service to Hotel Guests in compliance with Hotel and company business objectives. Great follow up ensuing task achieved successfully. Function well in high-stress atmosphere.
Organizational Development: Developing and implementing Hotel strategies within all rooms divisions of a Hotel to achieve business efficiency and enhance profitability in multi-functional and multi-unit operations. Utilized creative problem-solving skills in capturing cost reductions. Detail- and goal-oriented. Skilled in utilization of various computer systems.
Strong Team Player: Skilled in providing leadership, management, and services to Hotel Guests, consistently obtaining guest satisfaction. Detail oriented.
Leadership and Management: Obtained Leadership and Management skills through administering operations in Housekeeping, Spa and Front Office (Night Audit); MIT (Management in Training)Intercontinental Harbor Court Baltimore. High ability to develop and lead a team.
Interpersonal and Communication Skills: Able develop and establish strategic relationships with associates and guests at various levels; utilizing English and German.
Aside from the skills listed above I also have been excellent trained in preventive and emergency SARS measures. My objective is to establish a time to discuss how my talent, professionalism, and enthusiasm will add value to your operation. Thank you for your consideration. I look forward to speaking with you soon. Please do not hesitate to contact me at +493089540641 at any time.
Sincerely,
Roxana D. Bieber
Kenntnisse:
Sprachkenntnisse (und Grad):
Englisch-Sehr Gut
Deutsch-Sehr Gut
Spanisch-Etwas
Bevorzugte Beschäftigungsart:
Vollzeit
Minimales Jahresgehalt in Zahlen:
30000 USD
Aktueller Ort:
Deutschland, Berlin
Ausbildung & Berufserfahrung
Ausbildung:
Grad der Ausbildung:
Hochschule
2006 - 2006
EF Work and Travel Year, Sydney Australia ( Intensive Business English Course)
2003 - 2006
Apprenticeship as Specialist in Hospitality/Hotelfachfrau
Hotel Crowne Plaza Berlin City Center
Berlin Germany
Brillat - Savarin - Schule/ School
Berlin Germany
2002 - 2003
EF High School Exchange Year KS USA
1998 - 2002
Max - von Laue Realschule ( High school )
Berlin Germany
Berufserfahrung:
Ihre Erfahrung in Jahren:
3 to 5 Years
2006 - 2008
Intercontinental Harbor Court Hotel Baltimore, MD USA
A five star property with 195 rooms and four F&F outlets as well as 10,000 square feet of event space.
In 2006 the 20 year old private owned/ managed hotel has been converted to an IHG property.
Manager in Training, Housekeeping
Manage 38 employees.
Establish standards and procedures for work of housekeeping staff, and plan work schedules to ensure adequate service.
Inspect and evaluate physical condition of establishment, and submit to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.
Maintain records and prepare periodic activity and personnel reports for review by management.
Coordinate activities with those of other departments. Select and purchase new furnishings.
Organize and direct departmental training programs, resolve personnel problems, hire new employees, and evaluate employees performance and working relationship.
Periodically inventory supplies and equipment.
Evaluate records to forecast department personnel requirements, and to prepare budget.
Order supplies for guest rooms and employees.
Weekly labor forecasting and scheduling.
Payroll
Develop action plans, check lists, efficiency reports.
Perform cleaning duties in cases of emergency or staff shortage
Manager in Training, Night Auditor
Managed technically proficient and hospitality-oriented staff.
Supervised reconciliation of all Front Desk and Food and Beverage transactions
Maintained hotel computer system. Required weekly reorganizations and various other functions.
Compiled and distributed Daily Business Summary.
Administered overnight operations of Front Desk, Security, and Food and Beverage outlets.
Manager in Training, Front Office
Coordinated check-in/check-out of guests.
Coordinated VIP guests and their amenities.
Assisted in reconciliation of all transactions.
Cooperated in implementation of Food and Beverage cashiering system.
Developed and implemented efficient system to reconcile Food and Beverage transactions.
Dealt with preparation of Daily Business Summary.
