The main objective surrounding my application is to gain employment in a hotel environment. I believe that I have the skills, abilities and capabilities required. I have excellent managerial skills, which includes effective communication, organisational and interpersonal skills.
Education
1989 - 1995 Gustav Freytag Oberschule School
(Secondary Education Germany
Mathematics
German
Science
English
Biology
History
Chemistry
Information Technology
Typing
[1995 – 1998] Golden Tulip Hotel Park Consul Germany
• Apprenticeship in Costumer Service in Travel and Tourism
Professional experience
Recording and analyzing in Guest data
Recruitment and training of new and exciting team members; appraising of subordinates
Ensuring high level of Service to guest
Costumer Retention
Marketing and Sales
Staff Management
Working in close liaison with General Manager
Upholding the ethos of the hotel
Liaising with guests on all levels
Staff Motivation
Staff induction, Training and Development
Promoting Team Work
Resolving Disputes
26/05/08 25/05/09 Pullman Stuttgart Fontana
Guest Relation Manager
Supervision and motivation of team members
Guest Relation
Organisation
Revenue Management to ensure profitability of hotel
Marketing and sales of hotel facilities
Recording and analyzing in Guest data
Recruitment and training of new and exciting team members; appraising of subordinates
Ensuring high level of Service to guest
Costumer Retention
Marketing and Sales
hands on support
Management of the Guest Relation Department
11/02/08 -30/04/08 Express by Holiday Inn Greenwich London
Guest Service Manager
- Supervision and motivation of team members
- Ensuring high level of Service to guest
- Preparation of internal financial and head office reports
- Financial reconciliations and banking
- Maintenance of relationships with suppliers and placing of orders
- Management of reception, bar, conference room and breakfast service including hands on support.
- Supervision of Housekeeping staff or franchisee and management of maintenance requests and implementation
- Recruitment and training of new and exciting team members; appraising of subordinates
- Ensuring Hotel security, safety of guests including provision of first aid and taking control in an emergency situation
- Preparation of roters ensuring correct levels of staff forbusiness needs
- Revenue Management to ensure profitability of hotel
- Marketing and sales of hotel facilities
- Night Audit
01/04/07 – 31/01/08 City Class Hotel Residence
Executive House keeping Department Manager (Three Hotels in Group)
- Staff Management
- Working in close liaison with General Manager
- Upholding the ethos of the hotel
- Liaising with guests on all levels
- Staff Motivation
- Staff induction, Training and Development
- Promoting Team Work
- Resolving Disputes
- Customer Interaction in English and German
01/08/06-31/03/07 EduFaq Ltd
Customer Service and Office Manager
- Staff Management
- Bilingual Customer Relations
- Liaising with clients daily
- Staff Induction, Training and Development
- Business Promotion
- Working in Close Liaison with Company Directors
- Contracts Management
23/07/00 – 30/06/06 Golden Tulip Hotel Park Consul Germany
Hotel –Reservation Agent/Receptionist
- Handling reservations
- Plan and organise events for guests
- Communicating effectively with guests
- Handle guests queries
- Arrange Concierge services.
- Resolve disputes.
- Organise conferences
- Upholding the ethos of the hotel
- International guests communications
- Responsible for staff Induction training and development
Café Extrablatt
Bar Manager February to July 2000
- Providing a pleasant social environment for customers
- Serving Food in line with health and hygiene standard
- Mixing and serving international Cocktails
- Staff Management
- Staff training
- Cash Reconciliation
Hotel Bleibtreu (Savoy Group of Hotels) 1999 – 2000
Berlin Hotel – Commis de Rang
- Serving á la carte, menus and buffets (international cuisine).
- Serving half boards
- Organising conferences
- Handle international guest queries
Best Western Park Hotel 1998 – 1999
Potsdam Hotel – Receptionist/ Commis de Rang
- Check-in/check-out.
- Host clients
- Plan and organise events for guests.
- Handle international guest communications
- organise request for maintenance
- Handle queries
- Organise concierge services
- Dealing with reservations (individuals and groups).
- Resolve disputes.
- Organising daily á la carte, menus and buffets (international cuisine).
- Serving half boards
- Organising conferences.
Computer Skills
Highly proficient in utilising the following software package:
- Fidelio 6.0,6.2,7.2, 7.6,8.0 Vellhotel
- Various contact Management Databases
- Microsoft Office
Word
Microsoft Excel
Microsoft PowerPoint
Access
Brilliant
International Wine enthusiast training Germany
Customer Service
Languages • Native German
• Fluent English
Interests and activities
My main interest lies with meeting and communicating with people from diverse backgrounds
Security clearance German Police Security Clearance available on request
Kenntnisse:
Assistentin der Geschäftsleitung, Front Office, Office Manager, Rooms Division, Revenue,
Sprachkenntnisse (und Grad):
Englisch-Sehr Gut
Deutsch-Sehr Gut
Spanisch-Gering
Bevorzugte Beschäftigungsart:
Temporär
Minimum Jahresgehalt in Zahlen:
25 Euro
Aktueller Wohnort:
Deutschland, Berlin
Ausbildung & Berufserfahrung
Ausbildung:
Grad der Ausbildung:
Gymnasium/Abitur
Apprenticeship in Travel and Tourism
Berufserfahrung:
Ihre Erfahrung in Jahren:
10 to 15 Years
Hotelerie 4* und 5*, Auslandserfahrung London 2 Jahre,
