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| Empresa: |
The Blue Lynx Group |
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| Título del Empleo: |
Premier Customer Representative |
| Categoría de Trabajo: |
Servicio Al Cliente |
| Localización del Empleo: |
Amsterdam - Países Bajos |
| Número de Referencia de Empleo: |
07.0325 |
| Descipción del Empleo: |
Our client is a designer, manufacturer and marketer of lightweight communications headsets, telephone headset and related services. They are regarded for leading-edge technological in cellular and computer headsets. The Company's products are used globally for call center, mobile, computer and residential applications:
Job description
Handle all incoming contacts from end-users and distribution partners from Europe, Middle East and Africa in at least 2 languages fluently with a goal to maximise the immediate resolution rate in areas such as :
Technical questions
General information requests
Product launches & promotions
Complaints and queries
Service and repair queries
Samples & Orders
Use judgements to deal with calls, which cannot be handled at first contact and escalate and follow-up appropriately as required.
Obtain accurate customer details and amend contact-handling system when applicable
Generation of sales leads from these contacts
Execution of Customer Satisfaction Surveys and Product Surveys
Candidate Profile
Fluent/ native in one or more of the following languages (written and spoken):
Native German with English or French or Spanish or Italian
Native German with French in combination of both languages
Native Spanish with Italian in combination of both languages
Native Dutch with English
Native French with English
HBO degree or equivalent experience
System knowledge on Windows applications, ERP database (Oracle 11i) order management.
Initiating and driving further efficiency improvements
Customer focused, People oriented, Strong independent behaviour
Strong commercial affinity
Strong communication skills, ability to build and maintain internal and external relationships, a team player
Ability to work and perform under pressure
We provide an attractive compensation package including a base salary, bonus, stock, health benefits, and usual perquisites.
Your Career is Our Career
Our service is personal and targeted; we listen to what you want. Our ethos of "a good job well done", means that we work hard to deliver what we promise, each and every time. This focus allows us to provide customers with a total recruitment solution across discipline, level, location & requirement that combines a fresh approach with traditionally founded, tried and tested business principles.
Our experienced team of consultants will review your application and your CV in full. Candidates matching all vacancy requirements as specified by our clients will be contacted within five working days. If you have not been contacted, your application has not been successful on this occasion. Your CV will be forwarded to our admissions team who will be in touch with you to start/update your registration. If you are interested, please send your CV in English and in Word format.
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| Habilidades: |
System knowledge on Windows applications, ERP database (Oracle 11i) order management. |
| Requerimientos de Idioma: |
Inglés-AvanzadoFrancés-AvanzadoAlemán-AvanzadoEspañol-AvanzadoOtro: Native German with English or French or Spanish or Italian
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| Tipo de Empleo: |
Tiempo Completo
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| Sueldo: |
No especificado
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| Día de envío: |
15 may 2007 |
| Nivel de Estudio: |
Licenciatura
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| Experiencia (Años): |
3 o 5 años |
| Empresa: |
The Blue Lynx Group |
| Nombre de Contacto: |
Josita Swarte |
| Teléfono de Contacto: |
+31 (0)20 406 9184 |
| Fax de Contacto: |
0031 (0)703117823 |
| Método de Preferencia del contacto: |
Ninguna Preferencia |
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