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| Empresa: |
Quad Consultancy Limited |
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| Título del Empleo: |
Customer Service Director |
| Categoría de Trabajo: |
Servicio Al Cliente |
| Localización del Empleo: |
Gibraltar - Gibraltar |
| Número de Referencia de Empleo: |
L4G - CSD |
| Descipción del Empleo: |
Customer Service Director
Our client, a leading Online Gaming Company who are seeking to ensure the delivery of customer service excellence across its many brands, through the management and provision of technical and support activities.
Main duties will include managing and motivating a large team of technical, service and development employees to ensure highest standards of service. Develop and maintain high levels of customer service in line with company procedures and KPIs. In conjunction with Executive Management Team, establish targets and measures for the achievement of customer service performance levels. Maintain links with customers and suppliers, including face to face discussions concerning service, complaints, technical guidance. Develop and drive activities for improving staff performance, including skills training and incentives/rewards.
Our client requires strong experience of customer service and/or technical activity in the Online Gaming or e-commerce environment. A proven track record of service delivery. Familiar with project management processes and capacity planning. Proven people management skills. Commercial and financial acumen. Proven negotiating skills. Familiar with customer care and best practice activities. Excellent communication skills.
Our client offers great bonuses, healthcare, relocation and a very competitive salary.
Salary: Negotiable, dependant on experience.
Location: Gibraltar
Our friendly and experienced team at Quad Consultancy will strive to do their very best to work on your behalf assisting you in pursuing you career goal! For more information or an informal chat please do get in touch.
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| Habilidades: |
Online Gaming or E-commerce Experience |
| Requerimientos de Idioma: |
Inglés-Avanzado
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| Tipo de Empleo: |
Tiempo Completo
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| Sueldo: |
75000 GBP
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| Día de envío: |
14 ene 2008 |
| Nivel de Estudio: |
Licenciatura
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| Experiencia (Años): |
3 o 5 años |
| Empresa: |
Quad Consultancy Limited |
| Nombre de Contacto: |
Quad Consultancy Limited |
| Teléfono de Contacto: |
+350 44987 |
| Método de Preferencia del contacto: |
Ninguna Preferencia |
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