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| Empresa: |
Quad Consultancy Limited |
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| Título del Empleo: |
IT Production Manager |
| Categoría de Trabajo: |
Tecnología De Información |
| Localización del Empleo: |
Gibraltar - Gibraltar |
| Número de Referencia de Empleo: |
LFG - ITPM |
| Descipción del Empleo: |
Group IT Manager
Our client are a leading Online Gaming Company with direct vision and strategic goals geared towards becoming market leader, they are looking for a Group IT Production Manager, managing all aspects of the IT production environment. This includes service desk, support, configuration management, user acceptance testing coordination, change and release management, and operational analysis and reporting.
Key Responsibilities
Manage physical environment for the Operations centre live service including ensuring adequate power, cooling, lighting and floor space available to ensure it is available, secure, safe and fit for purpose.
Develop and maintain effective relationships with Third Party contractors in order to ensure effective service provision.
Develop and maintain effective relationships with IT, business, and external entities in order to ensure effective change and configuration management
Produce detailed performance and service outage reports with regards to fault logging and rectification and maintain documentation and records to ensure quality, performance measurement and audit standards are maintained.
Provide and in-depth first line service providing analytical, diagnostic, technical support and fault rectification for reported system faults/ failure/ queries to maintain service availability and user satisfaction.
Ensure that all possible actions are taken to try and resolve reported faults utilizing software and hardware tools that are available to ensure continued service.
Responsible for managing the disaster recovery process, ensuring a well documented and understood procedure is maintained and understood by all relevant staff.
Ensure that faults are logged, progressed and escalated by Operators as required and in accordance within service level agreements to ensure maximum system availability and efficient problem resolution.
Coordinate the establishment and maintenance of the Change Advisory Board
Coordinate the implementation/continuous improvement of effective Change/Release management processes (including resource acquisition and management as appropriate and approved by executive management)
Coordinate the implementation/continuous improvement of effective user acceptance testing management processes (including resource acquisition and management as appropriate and approved by senior management)
Coordinate the implementation/continuous improvement of effective configuration management processes (including resource acquisition and management as appropriate and approved by senior management)
Coordinate the implementation/continuous improvement of an effective CMDB and Configuration Management process
Coordinate the implementation/continuous improvement of effective operational analysis and reporting processes
Produce and distribute management reports as per agreed SLAs
Take responsibility for development of staff, ensuring that the production team in has the right people with right skills and behaviors in order to deliver to the business strategy.
Responsible for the successful running of Service Desk functions (provide single point of contact solution to the business)
Succession Planning/2IC (absences and future-proofing)
Our client offers a bonus, healthcare and a very competitive salary.
Salary: £85-100k.
Location: Gibraltar
Our friendly and experienced team at Quad Consultancy will strive to do their very best to work on your behalf assisting you in pursuing you career goal! For more information or an informal chat please do get in touch. |
| Habilidades: |
Technical Experience
Solaris/Linux
SAN (EMC, NetApp)
MicroSoft/Wintel
Oracle databases (secondary benfits for SQL and MySQL)
Networking (Cisco and F5 in particular)
Security (including Firewalls and security applicances)
Web
Clustering (Veritas and/or Solaris)
Continuous improvement
ISO 27001 (Security) awareness/experience – preferably having been part of accreditation process
ISO 9000 (Quality) awareness/experience – preferably having been part of accreditation process
CoBIT experience desirable
Qualifications and Experience
ITIL practitioner certified in support & restore
ITIL practitioner certified in release & control
Strong vendor management skills essential
5+ years experience of managing IT change/configuration teams
Project Management experience
Testing experience
Foundation Software testing
Experience of managing a front line service delivery team supporting a live environment
Knowledge and experience of disaster recovery systems and processes
Data Centre Management experience – including knowledge of and experience relevant Data Centre standards and best practices
ITIL practitioner certified in problem management
ITIL practitioner certified in service level management
ITIL Service Management Manager’s Certificate
Prince2 certification
Proficient in SQL querying/reporting
Risk Management
Competencies
Effectively operate as a manager, team member, and as an individual.
Strong logic, analytical, and problem solving skills.
Ability to communicate and negotiate strongly with executive management and business owners
Ability to Manage upwards as well as downwards
Effective “plain English” communication using written, verbal, and presentations skills.
Positive, innovative and constructive outlook with a high level of initiative and self motivation.
Business oriented perspective to system support, change management, and configuration management processes.
Strong time management skills with the ability to work with minimal supervision in a team environment.
Interpersonal skills including those to project a professional image of the team both internally and externally.
Professional attitude towards work, staff and peers with the ability to build relationships and communicate with staff and stakeholders at all levels.
Process-oriented and goal-driven
Provide effective support, policy, and procedures documentation.
Understand and drive initiatives to support change control and operational integrity.
Conceive and develop effective systems to support and manage change, release, configuration, and testing.
Advanced working knowledge of word processor, pc database, and spreadsheet packages
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| Requerimientos de Idioma: |
Inglés-Avanzado
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| Tipo de Empleo: |
Tiempo Completo
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| Sueldo: |
85000 USD
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| Día de envío: |
08 ene 2008 |
| Nivel de Estudio: |
Licenciatura
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| Experiencia (Años): |
5 o 7 años |
| Empresa: |
Quad Consultancy Limited |
| Nombre de Contacto: |
Quad Consultancy Limited |
| Teléfono de Contacto: |
+350 45047 |
| Método de Preferencia del contacto: |
Ninguna Preferencia |
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