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| Empresa: |
Quad Consultancy Limited |
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| Título del Empleo: |
Service Desk Team Leader |
| Categoría del trabajo: |
Tecnología De Información |
| Localización del Empleo: |
Gibraltar - Gibraltar |
| Número de Referencia de Empleo: |
NDR5 |
| Descipción del Empleo: |
Our client are a leading online gaming company, they currently have a vacancy for the role of Servicedesk Team Leader. The right candidate will be responsible for the day to day management of the servicesdesk.
Responsibilities
* The Service Desk Team Leader plans, directs and coordinates the daily activities within the Service Desk environment through management of a team of service desk specialists.
* The Service Desk Team Leader will develop and monitor the application of operating systems including policies and procedures, operating structure and information flow and ensure the volume of work produced meets the service standards and exceeds quality standards.
* The Service Desk Team Leader will interact with the customer directly and provide all operational level communication.
* Manage the Service Desk operation and the resources required delivering to it. This also includes:
* Provide ongoing resource and capacity planning to meet operational requirements.
* Implement and manage participation in and on-going support of IT systems
* Communications, programs, processes and tools in support of Service Offering strategy, service delivery and continuous improvement.
* Define, implement, benchmark and report on Capability metrics.
* Responsible for the leadership, career development and performance management of the service desk team members.
Qualifications and Experience:
Essential
* ITIL foundation certified
* 5 - 10 years relevant IT support/service desk experience.
* Sound knowledge and experience in the development of Capability Plans in a major organization.
* Sound knowledge and experience in the management of resources and assets within a service delivery area.
* Sound knowledge and understanding of the high level technical principles of IT systems
* Ability to communicate with IT users & all levels of business
Desirable
* IT Degree and/or CNE qualifications
* MS-SQL experience
* MCSE - Microsoft server systems experience
* Novell experience
* ITIL practitioner certified (any)
Competencies
* High level of analytical and research skills in relation to management, statistical and financial information pertaining to the performance of the service desk team.
* Demonstrated ability in managing tiered staff and the use of team-based problem solving and empowering skills to meet major challenges.
* Demonstrated expertise in customer service environment incorporating an understanding of quality customer service needs and differentiation of service delivery.
* Well developed written and verbal communication, negotiation and relationship building skills which can be applied at senior management, peer and subordinate levels (internal and external to the company).
* Strong commercial acumen and business management skills.
* Strong presentation skills.
* High level of personal and professional standards.
* High achievement and results orientation focus.
* Well-developed adaptive proble m solving skills
* The capacity to produce results while working in a team environment or independently.
* Demonstrated commitment to self-development.
* Demonstrated ability in managing time and resources to ensure that the optimum level of efficiency and output is achieved.
* Strong advocate’s skills that are used to present an individual viewpoint that considers the wider implications in a fair and balanced manner.
Our client offers great bonuses, healthcare, relocation and a very competitive salary.
Salary: £35k-45k
Location: Gibraltar
Our friendly and experienced team at Quad Consultancy will strive to do their very best to work on your behalf assisting you in pursuing you career goal! For more information or an informal chat please do get in touch. |
| Habilidades: |
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| Requerimientos de Idioma: |
Inglés-Avanzado
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| Tipo de Empleo: |
Tiempo Completo
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| Sueldo: |
35000 GBP
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| Día de envío: |
08 ene 2008 |
| Nivel de Estudio: |
Sin especificar
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| Experiencia (Años): |
5 o 7 años |
| Empresa: |
Quad Consultancy Limited |
| Nombre de Contacto: |
Quad Consultancy Limited - Let Quad help you manage your career development |
| Teléfono de Contacto: |
+350 45047 |
| Método de Preferencia del contacto: |
Ninguna Preferencia |
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