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| Empresa: |
Tapestry Solutions, Inc. |
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| Título del Empleo: |
Field Support Engineer |
| Categoría de Trabajo: |
Gobierno |
| Localización del Empleo: |
Kuwait |
| Descipción del Empleo: |
Position Summary:
Supports the fielding, set-up, integration, use, and training of Army and Tapestry Solutions Logistics Command and Control applications.
BCS3 (Battle Command Sustainment Support System) is the LCOP (Logistics Common Operating Picture) for the Army’s Battle Command System. TLW (TransLog Web) is a web based system used to create and track TMR’s (Transportation Movement Requests).
The FSE (Field Support Engineer) will ensure smooth day-to-day operations, perform maintenance and software installation, liaise with customers, and often give briefings and training to Sr. Leadership within the military and other organizations associated with the military (VIPs, Generals, Government Officials, etc.). All FSEs are expected to be the primary trainer as well as troubleshooter for the applications and the systems and hardware that it connects to and resides upon. This will require the FSE to understand the applications (BCS3, TransLog Web, and other selected Tapestry systems) interface with other C2 (Command and Control) systems, and be able to diagnose and troubleshoot network issues on the military LAN.
Primary Job Functions:
The FSE must be able to perform these duties:
Service machines on a routine basis
Over shoulder and classroom training when available. Briefing OIC's on the capabilities of the systems they support and what they can do for their sections
Complete reports and participate in conference calls as required
Relay the needs of the customers to the PdM and Tapestry for implementation
Continuously monitor data feeds
Ensure customer satisfaction, always keeping the customer and their command informed at all times
Train military, government and selected contractors on the use of BCS3, TLW, or other Tapestry applications.
Troubleshoot any problems that arise with the set-up or use of the systems. In particular, be familiar with networking and firewall issues that may prohibit effective use of the systems.
Perform duties supporting operations centers, movement control activities, support and logistic operations activities and any other activites deemed necessary. In these instances the FSE will evaluate the mission of the organization supported and relate the information requirements to the application being supported and provide relevant information that supports the command’s decision making process.
Conduct analysis of complex problems, perform software engineering analysis, computer modeling, computer simulation analysis and design, and process analysis.
Provide support to the mission planning and mission execution processes.
Conduct upgrading and system burn-in/testing of new soft ware releases for relevant C4i systems as well as all the latest PM approved Security Updates and the latest Anti-Virus updates. This includes conducting a software evaluation of data feeds, information presentation, and QA testing of the new release.
Support technical operational center and help desk requirements in support of BCS3, TLW, or other Tapestry products. Duties include: responding to trouble tickets as needed, problem diagnosis, user assistance, user and maintenance documentation, and systems performance evaluation. Manage software changes, install software and anti-virus updates, perform virus detection/eradication, complete site surveys for design and configuration changes, support integration of new applications and tools, conduct routine file back up for user and systems data, develop and maintain recovery tasks, maintain documentation, and reporting to customer of software problems from users or field systems administrators.
In addition the FSE will maintain all required files and reports, monitor systems performance, maintain user and administrators log, and provide ad-hoc or periodic reports as well as monitor data destinations and provide real time visibility on system performance, timeliness and connectivity.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and/or Experience:
Associates Degree plus 5 years experience or equivalent.
Experience in one or more of the following areas are considered important. Relevant IT management, software engineering & administration, operational support in Logistics, Simulation, Training and Technical systems experience including, but is not limited to, IT management of distributed systems, operational planning, any Military logistics (deployment, movement, and sustainment operations), Command & Control systems, maneuver control, supply chain management, supply resource analysis and movement planning, system integration; experience in gathering data to solve complex technical problems and performing analysis of that data; producing and reviewing test steps for measuring product or performance of computer systems and; interpreting evaluation and test results and developing recommendations for improvements or changes.
Specific experience can include work with the IT departments, large scale computer system management, the US Military as activity duty or contractor with operations, logistics, training with a computer science emphasis; and experience working with the following models to include Joint Deployment Logistics Model (JDLM), Vision XXI, CSS/TSS, GTN, GDSS, JCATS, BCS3, GDMS, LCOP, C4I & C2 systems and other Large Scale Computer systems, models and planning tools. Knowledge in software installation, set-up procedures and user training as it relates to US Military training tools and large scale computer environments. Other relevant experience includes operating system set-up and working knowledge of Tapestry Solutions
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires the employee be able to live and work in an austere enviorment, carry a backpack and laptop case for extended periods of time, be able to work at the computer viewing the screens and typing for exteneded periods of time, and comunicate on the phone. Duties may be carried out in extremely hot and dusty environments and in the vicinity of hostile fire. These areas may be considered combat zones by the DoD and in certain conditions the employee may be required to carry a weapon for personal self defense.
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| Habilidades: |
Skills and Abilities
This position also requires strong analytical and computer skills background; Logistics or Intel experience desired. In addition the FSE must be able to operate with deployed and CONUS based military operations centers and field b |
| Requerimientos de Idioma: |
Inglés-Avanzado
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| Tipo de Empleo: |
Tiempo Completo
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| Sueldo: |
No especificado
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| Día de envío: |
27 jun 2007 |
| Nivel de Estudio: |
Escuela Secundaria
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| Experiencia (Años): |
3 o 5 años |
| Empleo disponible también en: |
South West Asia |
| Empresa: |
Tapestry Solutions, Inc. |
| Nombre de Contacto: |
Tapestry Solutions, Inc. |
| Método de Preferencia del contacto: |
E-mail vía Apply Online Box |
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