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| Empresa: |
Tapestry Solutions, Inc. |
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| Título del Empleo: |
Help Desk Support/Field Support Engineer |
| Categoría de Trabajo: |
Gobierno |
| Localización del Empleo: |
DC District of Columbia - Estados Unidos |
| Descipción del Empleo: |
Position Summary:
Supports the fielding, set-up, integration, use and training of Army and Tapestry Solutions Logistics Command and Control applications. FSE will work network and connectivity issues, understand the applications (BCS3, GDMS and other selected Tapestry systems) interface with other C2 systems, understand the applications directory system, file transfer and data storage methodology. FSE will be a primary trainer as well as troubleshooter for the applications and the systems and hardware that it connects to and resides upon.
Primary Job Functions:
Service machines on a daily basis
Over shoulder and classroom training when available, development and monitoring of new SIPR feed
Briefing OIC's on the capabilities of BCS3 and what it can do for their sections
Daily reports, and weekly conference calls
Relay the needs of the using units to the PdM and Tapestry for implementation.
Continuously monitor feeds into DFG and destination folders
Ensure customer satisfaction, always keeping the user informed at all times
1) Train military, government and selected contractors on the use of BCS3, GDMS or other Tapestry C4I applications.
2) Troubleshoot any problems that arise with the set-up or use of the systems. In particular, be familiar with networking and firewall issues that may prohibit effective use of the systems.
3) Perform duties supporting operations centers, movement control activities, support and logistic operations activities. In these instances the FSE will evaluate the mission of the organization supported and relate the information requirements to the application being supported and provide relevant information that supports the command’s decision making process.
4) Conducts analysis of complex problems, performs software engineering analysis, computer modeling, computer simulation analysis and design, and process analysis. Provide support to the mission planning and mission execution processes.
5) Conduct upgrading and system burn-in/testing of new soft ware releases for relevant C4I systems as well as all the latest Security updates and the latest Anti-Virus updates. This includes conducting a software evaluation of data feeds, information presentation, and QA testing of the new release.
6) Support technical operational center and help desk requirements in support of BCS3, GDMS or other Tapestry C4I products.
A. Duties include; responding to trouble-tickets, problem diagnosis, user assistance, user and maintenance documentation, and systems performance evaluation. Manage software changes, install software and anti-virus updates, perform virus detection/eradication, complete site surveys for design and configuration changes, support integration of new applications and tools, conduct routine file back up for user and systems data, develop and maintain recovery tasks, maintain documentation and reporting to customer of software problems from users or field systems administrators.
B. In addition the FSE will maintain all files, monitor systems performance, maintain user and administrators log, and provide ad-hoc or periodic reports as well as monitor data destinations and provide real time visibility on system performance, timeliness and connectivity.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and/or Experience:
Associates Degree plus 5 years experience or equivalent.
Experience in one or more of the following areas are considered important. Relevant IT management, software engineering & administration, operational support in Logistics, Simulation, Training and Technical systems experience including, but is not limited to, IT management of distributed systems, operational planning, any Military logistics (deployment, movement, and sustainment operations), Command & Control systems, maneuver control, supply chain management, supply resource analysis and movement planning, system integration; experience in gathering data to solve complex technical problems and performing analysis of that data; producing and reviewing test steps for measuring product or performance of computer systems and; interpreting evaluation and test results and developing recommendations for improvements or changes.
Specific experience can include work with the IT departments, large scale computer system management, the US Military as activity duty or contractor with operations, logistics, training with a computer science emphasis; and experience working with the following models to include Joint Deployment Logistics Model (JDLM), Vision XXI, CSS/TSS, GTN, GDSS, JCATS, BCS3, GDMS, LCOP, C4I & C2 systems and other Large Scale Computer systems, models and planning tools. Knowledge in software installation, set-up procedures and user training as it relates to US Military training tools and large scale computer environments. Other relevant experience includes operating system set-up and working knowledge of Tapestry Solutions
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires the employee carry a pack for extended periods of time, often working at the computer viewing the screens and typing, communicating on the phone. Duties may be carried out in extremely hot and dusty environments and in the vicinity of hostile fire. These areas may be considered combat zones by the DoD and in certain conditions the employee may be required to carry a weapon for personal self defense
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| Habilidades: |
Skills and Abilities
This position also requires strong analytical and computer skills background; logistics experience desired. In addition the FSE must be able to operate with deployed and CONUS based military operations centers and field based comm |
| Requerimientos de Idioma: |
Inglés-Avanzado
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| Tipo de Empleo: |
Tiempo Completo
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| Sueldo: |
No especificado
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| Día de envío: |
27 jun 2007 |
| Nivel de Estudio: |
Colegio
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| Experiencia (Años): |
5 o 7 años |
| Empleo disponible también en: |
South West Asia |
| Empresa: |
Tapestry Solutions, Inc. |
| Nombre de Contacto: |
Tapestry Solutions, Inc. |
| Método de Preferencia del contacto: |
E-mail vía Apply Online Box |
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