|
|
| Empresa: |
Aakula |
|
| Título del Empleo: |
Project/Program Management |
| Categoría de Trabajo: |
Computadora/Computer |
| Localización del Empleo: |
Richmond - VA Virginia - Estados Unidos |
| Descipción del Empleo: |
· A large credit card company is seeking a fully managed virtual ACD solution to integrate their various call centers.
· Requirement calls for a full-time, dedicated Program Manager to work at the customer’s facility in Richmond, Virginia.
· The Program Manager will act as customers single point of contact (“SPOC”) for all implementation activities, as well as the project management activities.
· The Program Manager will work with members of the AT&T Operations and the customer team.
· This is a non-technical role.
· The primary function will be to manage all implementation projects related to both the Initial Engagement and future Core Module or Agent Group of 500 Implementations.
· The Program Manager shall monitor the technical, financial and schedule aspects of individual projects.
· Additionally, the Program Manager will be responsible for planning, directing and controlling the activities of personnel associated with a single project or phase.
· The Program Manager will perform normal project management tasks.
· To support this engagement, the Program Manager will be knowledgeable in project/program management methodologies and Virtual Automatic Call Distribution technologies.
· This will include knowledge in the Cisco Unified Communications system products including Cisco’s IPCC Enterprise, Call Manager software, and Customer Voice Portal (CVP) software.
|
| Habilidades: |
1)Project Management Intermediate Required
2)Cisco UCC (ACD) Intermediate Desired
3)Automatic Call Distribution (ACD) technology Intermediate Required
|
| Requerimientos de Idioma: |
Inglés-Bueno
|
| Tipo de Empleo: |
Contrato
|
| Sueldo: |
No especificado
|
| Día de envío: |
24 mar 2008 |
| Nivel de Estudio: |
Sin especificar
|
| Experiencia (Años): |
3 o 5 años |
|
|
|
