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| Empresa: |
Recruitspain |
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| Título del empleo: |
Network Operations Centre Operator |
| Categoría del empleo: |
Tecnología De Información |
| Localización del empleo: |
Gibraltar - Gibraltar |
| Número de referencia del empleo: |
Network Operations Centre Operator |
| Descripción del empleo: |
Our client is searching for a Network Operations Centre Operator
The Role:
Major Duties And Responsibilities
• Required to work shifts patterns (up to 12 hour) within a 24/7 Operations Centre environment
• Be the Focal Hub (SPOC) driving fault resolution in the Business
• Pro-active monitoring of network devices, servers, systems and applications
• Analyse and evaluate data to resolve faults swiftly and precisely
• Recognise issues and initiate Escalation procedures ensuring SLA’s are kept
• Co-ordination and logging of incidents and problems through full life cycle
• Ensure proper handover is carried out with oncoming shift
• Conform to corporate and departmental standards regarding all processes including change, release and capacity management
• Provide root cause outage and statistical analysis reporting
• Interact with group technical teams and third parties to assist with fault resolution
• Develop policies and procedural documentation for the department ensuring they are always current
• Share knowledge and experience with colleagues
The Person:
Major Duties And Responsibilities
• Required to work shifts patterns (up to 12 hour) within a 24/7 Operations Centre environment
• Be the Focal Hub (SPOC) driving fault resolution in the Business
• Pro-active monitoring of network devices, servers, systems and applications
• Analyse and evaluate data to resolve faults swiftly and precisely
• Recognise issues and initiate Escalation procedures ensuring SLA’s are kept
• Co-ordination and logging of incidents and problems through full life cycle
• Ensure proper handover is carried out with oncoming shift
• Conform to corporate and departmental standards regarding all processes including change, release and capacity management
• Provide root cause outage and statistical analysis reporting
• Interact with group technical teams and third parties to assist with fault resolution
• Develop policies and procedural documentation for the department ensuring they are always current
• Share knowledge and experience with colleagues
• Work flexibly to facilitate changes to shift patterns and work schedules
Qualifications, Experience And Competencies
Essential
• 2+ years proven relevant technical experience in the following: -
O Networking (Routing/Switching) experience
O Windows/Linux/Solaris
O F5 Loadbalancers
O VPN and Firewall Technology
O Script/programming experience (Perl, or C/C++, Java, SQL, http, xml etc)
O Heat/Remedy or similar Incident Management System
O Experience with SOE desktop build, deployment and support
• Business / Technical Analysis skills
• NOC/Helpdesk/IT technical support experience 2nd/3rd line
• Excellent Customer focus
• Sound multi platform experience and good knowledge of web-based applications
• Programming and Scripting experience
• High Availability Data Centre configurations (SAN/Server Farms etc)
Desirable
• 2+ years experience in Networking and Security and/or System and Application, preferably within a high volume financial transaction or ISP environment.
• Knowledge of ORACLE/PostgreSQL/Sybase/MS-SQL Server
• ICND/CCNA/Network +
• Project Management experience
• Documentation / process writing skills and the ability to maintain accurate records
Salary is £30k
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| Habilidades: |
great |
| Requerimientos de idioma: |
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| Tipo de empleo: |
Tiempo completo |
| Sueldo: |
No especificado |
| Día del anuncio: |
2008-07-02 |
| Nivel de estudios: |
Sin especificar |
| Experiencia: |
Sin experiencia |
| Empresa: |
Recruitspain |
| Nombre de contacto: |
Recruitspain |
| Número de teléfono de contacto: |
0034952667986 |
| Método de contacto preferido: |
Ninguna preferencia |
| Preferred Language of Resume/Application: |
English |
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