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| Empresa: |
Gem |
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| Título del Empleo: |
Customer Service Representative/Broadband ISP |
| Categoría del trabajo: |
Soporte Tecnico/Helpdesk |
| Localización del Empleo: |
Belfast - Northern Ireland - UK Reino Unido |
| Descipción del Empleo: |
Customer service representative for broadband ISP
ROLE
• Deliver an outstanding customer service experience as the face of Clearwire Broadband, through Web based and telephone interaction.
• Dealing with customer enquiries by telephone and email etc. in a friendly, responsive and efficient manner
• Consistent customer focus to ensure that absolute ownership is assumed during every customer contact
• Ensure that the highest levels of quality and honesty are maintained through adherence to agreed processes and Service Level Agreements
• Proactively seek ways to improve both your own and your teams standards of customer service delivery
• Active engagement in your approach to ongoing learning to ensure that you are sufficiently knowledgeable to excel in the role
• Participate as an enthusiastic and supporting member of a highly focused customer service team
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| Habilidades: |
Essential:
• 1 year of customer service experience
• A passion for Customer Care
• Fluent in Dutch / French / Spanish and English
• Previous experience in IT
• Good communication skills both verbal and written
• Excellent telephone manner
• Sense the customer problem: Problem solving and troubleshooting skills
• Understanding of customer needs
• Self-motivated - interest in self- development, high personal drive to succeed
• Ability to meet strict deadlines and targets
• A positive approach to team work within a busy customer focused environment
• Excellent inter-personal skills and a good team player
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| Requerimientos de Idioma: |
Inglés-AvanzadoOtro: hollandais
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| Tipo de Empleo: |
Tiempo Completo
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| Sueldo: |
14000 GBP
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| Día de envío: |
23 jun 2008 |
| Nivel de Estudio: |
Licenciatura
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| Experiencia (Años): |
1 o 2 años |
| Empresa: |
Gem |
| Nombre de Contacto: |
Gem |
| Teléfono de Contacto: |
+44 2890921717 |
| Método de Preferencia del contacto: |
Ninguna Preferencia |
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