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| Empresa: |
sagacious software |
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| Título del empleo: |
CSR |
| Categoría del empleo: |
Servicio Al Cliente |
| Localización del empleo: |
Bangalore - India |
| Número de referencia del empleo: |
002 |
| Descripción del empleo: |
• Responsible for handling customer inquires via our customer relations management application
• Clearly documenting customer issues
• Developing and maintaining positive customer relations via in-game chat and through e-mail
• Organizing and executing in-game events with appropriate documentation
• Monitoring game servers to ensure stability and fair game play
• Communicating with Lead GEP to evaluate in-game community satisfaction and customer support issues
• Keeping abreast of community “pulse” and making design and marketing recommendations to drive revenue based on observations
• Representing from the company to the game communities
• Executing and documenting scripted in-game events
• Resolving customer issues in a timely, fun, and professional manner
• Being self managed and completing additional projects as assigned
• At least 1 year experience in a customer service role.
• A desire to provide excellent customer service
• Solid understanding of video games and issues idiosyncratic to the gaming industry
• Ability to work under pressure
• The ability to work under minimal supervision, independently and/or as a member of a team
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| Habilidades: |
• Familiarity with Windows based computer systems as well as basic knowledge of the Office Suite
• Team player with a positive attitude
• High attention to detail
• Strong sense of urgency in resolving customer concerns
• Excellent written and verbal communication skills
• Ability to work a flexible schedule and overtime hours
Educational Requirements:
• A graduate in any stream |
| Requerimientos de idioma: |
Inglés-AvanzadoOtro: Portuguese language |
| Tipo de empleo: |
Tiempo completo |
| Sueldo: |
No especificado |
| Día del anuncio: |
2009-01-31 |
| Nivel de estudios: |
Licenciatura |
| Experiencia: |
1 o 2 años |
| Empresa: |
sagacious software |
| Nombre de contacto: |
sagacious software |
| Número de teléfono de contacto: |
080-40927796 |
| Método de contacto preferido: |
Ninguna preferencia |
| Preferred Language of Resume/Application: |
English |
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