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| Empresa: |
Pierpoint |
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| Título del empleo: |
Contact Center IT Support Specialist/Supervisor |
| Categoría del empleo: |
Computadora/Computer |
| Localización del empleo: |
Panama City - Panamá |
| Descripción del empleo: |
Technical Support Specialist--Please send resumes and salary expectations to email address provided.
The Technical Support Specialist provides first- or second-level support in the inbound or outbound contact center. This position will provide diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software.
Principle Responsibilities:
· Respond to customer technical problems/issues related to hardware, software and networking via phone.
· Assist customers by diagnosing problems and providing resolutions for technical and service issues.
· Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
Complexities and Scope of Job:
· Solves moderately complex customer issues on any product.
· Prioritize work based on time and complexity requirements- exercises sensitivity to due process and proper pacing
· Solves problems consistently and completely with minimum supervision.
· Perform quality audits.
Requirements:
· Fluent English verbal and written skills
· Able to utilize computer to input data.
· Strong organization and problem solving skills.
Please send resumes and salary expectations to email address provided. |
| Habilidades: |
English, IT Support experience |
| Requerimientos de idioma: |
Inglés-Bueno |
| Tipo de empleo: |
Tiempo completo |
| Sueldo: |
No especificado |
| Día del anuncio: |
2009-05-12 |
| Nivel de estudios: |
Sin especificar |
| Experiencia: |
Sin experiencia |
| Empresa: |
Pierpoint |
| Nombre de contacto: |
Pierpoint |
| Número de teléfono de contacto: |
510-962-5243 |
| Método de contacto preferido: |
Ninguna preferencia |
| Preferred Language of Resume/Application: |
English |
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