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| Empresa: |
Wipro Arabia Limited |
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| Título del empleo: |
IT Service Desk Engineer |
| Categoría del empleo: |
Tecnología De Información |
| Localización del empleo: |
Riyadh - Arabia Saudita |
| Número de referencia del empleo: |
ITSD/ALN |
| Descripción del empleo: |
Responsibilities
• Provides remote support in resolution of the incidents
• Takes complete ownership of incidents
• Records incident details
• Classifies incidents
• Prioritizes incidents
• Provides initial support for incidents
• Assigns unresolved incidents to appropriate support groups
• Monitors the progress of incident resolution
• Provides progress updates to customers throughout the life cycle of an incident
• Escalation of open incidents beyond the timeline
• Ensures that users are satisfied with the resolution and call closure
• Co-ordination with vendors for resolution of calls
• Call Closure within agreed timelines
Others
• Flexible on shift timings / work days / locations
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| Habilidades: |
Qualification Diploma / Graduate
Experience 1 – 2 years
Skill Set Requirements
• Good Communication Skills (Bilingual – English/Arabic - Mandatory)
• Good Analytical Skills
• Good Customer Service Orientation
• Basic Hardware and Networking Fundamentals
• Good Knowledge on Microsoft Applications
• Good Desktop / Laptop / Printer Configuration Skills
• Basic knowledge on ITIL / ITSM (Certification preferred)
• Certifications – MCP/MCSA/MCSE – Preferred
Interested candidates may send their resumes directly to recruitment. Wal @ wipro.Com |
| Requerimientos de idioma: |
Inglés-BuenoÁrabe-Avanzado |
| Tipo de empleo: |
Tiempo completo |
| Sueldo: |
No especificado |
| Día del anuncio: |
2009-07-04 |
| Nivel de estudios: |
Escuela Técnica |
| Experiencia: |
Menos de 1 año |
| Empresa: |
Wipro Arabia Limited |
| Nombre de contacto: |
Wipro Arabia Limited |
| Método de contacto preferido: |
Ninguna preferencia |
| Preferred Language of Resume/Application: |
English |
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