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| Empresa: |
Wipro Limited |
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| Título del empleo: |
Helpdesk Engineer |
| Categoría del empleo: |
Computadora/Computer |
| Localización del empleo: |
Riyadh - Arabia Saudita |
| Número de referencia del empleo: |
ITSD/RIY |
| Descripción del empleo: |
Role IT Service Desk Engineer / IT Remote Support Engineer
Job Responsibilities
• Will provide remote support in resolution of incidents
• will take complete ownership of incidents
• Will Records, Classify and Prioritize incidents
• Will Provide initial support for incidents
• will assign unresolved incidents to appropriate support groups
• Will monitor progress of incident resolution
• Will Provide progress updates to customers throughout the life cycle of an incident
• Will escalate open incidents beyond the timeline
• Will ensure that users are satisfied with the resolution and call closure
Needs to be flexible in terms of Shift timings. Will be required to work in Night shifts also.
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| Habilidades: |
Qualification Diploma / Any Graduate
Experience 2 - 3 years
Skill Set Requirements
• Good Communication Skills (Bilingual – English/Arabic - Mandatory)
• Good Analytical Skills
• Good Customer Service Orientation
• Basic Hardware and Networking Fundamentals
• Good Knowledge on Microsoft Applications
• Good Desktop / Laptop / Printer Configuration Skills
• Basic knowledge on ITIL / ITSM (Certification preferred)
• Certifications – MCP/MCSA/MCSE – Preferred
Interested candidates can forward their resumes directly to recruitment. Wal @ wipro.Com |
| Requerimientos de idioma: |
Inglés-BuenoÁrabe-Bueno |
| Tipo de empleo: |
Tiempo completo |
| Sueldo: |
1750 USD |
| Día del anuncio: |
2009-07-04 |
| Nivel de estudios: |
Escuela Técnica |
| Experiencia: |
3 o 5 años |
| Empresa: |
Wipro Limited |
| Nombre de contacto: |
Wipro Limited |
| Método de contacto preferido: |
Correo electrónico |
| Preferred Language of Resume/Application: |
English |
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