|
|
| Empresa: |
HR Consultancy |
|
| Título del empleo: |
Tehnical Support Engineer Level 1 (French) |
| Categoría del empleo: |
Soporte Tecnico/Helpdesk |
| Localización del empleo: |
Barcelona - España |
| Descripción del empleo: |
We are looking for a Technical Support Engineer - Level 1 to join our team as a full-time employee.
Responsibilities:
• Providing technical assistance to international clientele by phone, electronic communications and remote connections
• Installation or remote assistance for installation of client-server and web technologies
• Testing and troubleshooting of issues reported by clients
• Tracking and follow-up of all reported issues
• Properly document issues encountered in the field in the trouble ticket system.
• Ensure timely escalation of critical customer related issues through proper channels.
• Ensure timely resolution of customer issues.
|
| Habilidades: |
Qualifications:
• Native in French. English or Spanish fluent
• Computer Science Degree/Diploma or equivalent
• 3 years of relevant working in Customer Service and Software Technical Support
• Able to explain technical information to non-technical people.
• Excellent knowledge of networking principles and the IP protocols.
• Experience with troubleshooting net work architectures
• Experience with networking equipment configuration and troubleshooting.
• Basic Mac, Linux knowledge
• Basic SQL knowledge
• Excellent verbal and written communication skills in both Italian and English
• Ability and willingness to learn new technology quickly
• A proven team player with the ability to work under pressure
• Exceptional time management and ability to prioritize duties
• Self-motivated and able to work with minimal supervision
• Any other related duties that may be assigned by management
|
| Requerimientos de idioma: |
Inglés-AvanzadoFrancés-Avanzado |
| Tipo de empleo: |
Tiempo completo |
| Sueldo: |
No especificado |
| Día del anuncio: |
2009-10-27 |
| Nivel de estudios: |
Escuela Técnica |
| Experiencia: |
3 o 5 años |
| Empresa: |
HR Consultancy |
| Nombre de contacto: |
HR Consultancy |
| Número de teléfono de contacto: |
650437038 |
| Método de contacto preferido: |
Ninguna preferencia |
| Preferred Language of Resume/Application: |
English |
|
|
|
