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| CVs: |
Multi tasker seeks a busy position |
| Categoría de Empleo: |
AdministrativoIdiomas/MultilingüeNon ProfitServicio Al ClienteTraducción |
| Localización preferida: |
Costa Rica |
| Ciudad-Provincia Preferida: |
San José |
| Objetivo y Curriculum: |
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| To find a stable company where I can move up the ladder. |
| Habilidades: |
Detail oriented |
| Idiomas ( y niveles): |
Inglés-AvanzadoEspañol-Avanzado
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| Tipo de Empleo: |
Tiempo Completo
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| Sueldo: |
No especificado
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| Localización Actual: |
Costa Rica, San José |
| Formación y Calificaciones: |
| Nivel de Estudio: |
Licenciatura
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Education:
May, 1984 — Bachelor of Arts in Spanish and French Translation
Saint Mary-of-the-Woods College
Saint Mary-of-the-Woods, Indiana
April, 1992 — Computer Career Program
DePaul University, Chicago, Illinois
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| Experiencia de trabajo: |
| Experiencia: |
Más de 15 años |
• Customer Service Representative at CVR for the Chicago Housing Authority – through Aerotek
Chicago, IL
April 2008 to August 2008:
Respond to customer inquiries over the phone concerning their housing vouchers. Resolve issues by investigating information on their accounts or when necessary, escalating to housing specialists.
• Customer Service Representative at Datascension
San Pedro, Costa Rica
November 2006 to October 2007:
Respond in a timely manner to e-mail from physicians and other healthcare professionals completing on-line surveys for GFK. Solve problems concerning honoraria, survey content and website issues.
• Interpreter for Language Line Services
Cartago, Costa Rica
December 2004 to September 2006:
Consecutive interpretation from English to Spanish and Spanish to English for customers in the financial, medical, legal, commercial, technical and insurance fields.
• Administrative Assistant for the Program Department at Habitat for Humanity International
Rohrmoser, Costa Rica
June 1999 to July 2001:
Electronic and physical filing, database maintenance, monthly report consolidation, prepare conference materials, translate documents, arrange travel details, tours and agenda for the director and international employees, obtain visas and permissions for all international employees, housing for visiting employees, interview candidates, aid international personnel with debit and credit card problems, send employee information to the proper office for medical reimbursements, fill out employee forms for any changes in status, salary, housing, schooling, prepare expense reports for employee reimbursements, insure that employee credit card payments arrive on time, obtain legal documents for the organization in other countries, maintain discretion with confidential information.
Mary E. Peña
Pg. 2
• Bilingual Secretary at Panorama Tours
San José, Costa Rica
January 1997 to December 1998:
Office management including: maintenance of files for incoming and outgoing clients, airlines, hotels and service providers, coordinate messenger routes, inform sales staff of industry meetings, letter, fax and e-mail writing, schedule appointments for managers, telephone support, maintenance of office supplies, assist the accounting department.
• Bilingual High School Secretary at Country Day School
Escazú, Costa Rica
September 1993 to June 1995:
Maintain computerized student files including attendance, academic and conduct grades, prepare teacher record sheets and print report cards quarterly, print transcripts for student transfers to schools within the country as well as to foreign countries, compose letters, faxes and memos in English and Spanish to students, parents, co-workers and applicants, inform teachers and students of meetings and other daily activities, insure bell changes are on time, maintain inventory of teacher supplies, prepare mailings of progress reports and poor work notices, schedule appointments for principal and teachers.
• Temporary Clerical Position in the Catalog Division at Rand McNally
Skokie, Illinois, U.S.A.
September 1992 to June 1993:
Obtain authorizations on declined credit cards, issue manual credits and charges on credit cards, handle chargebacks, stop shipment of fraudulent orders, batch incoming cash and credit orders, issue refund checks, maintain monthly cash deposit reconciliation, order entry and maintenance, telephone customer service support for Catalog and Publishing Division.
• Bilingual Customer Service Representative at World Book, Inc.
Chicago, Illinois, U.S.A.
October 1986 to October 1987:
Respond to customer inquiries through phone contact and correspondence, maintain customer files through computer entry.
• Editorial Assistant for ALIMENTOS magazine at Gorman Publishing Co.
Chicago, Illinois, U.S.A.
November 1984 to October 1986:
Translate articles from English into Spanish, proofread galleys, write articles in Spanish, work in conjunction with the art department on article layouts.
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