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| CVs: |
Portuguese English Customer Service |
| Categoría de Empleo: |
AnimaciónBancos/operaciones bancariasEntertainmentFinanzasHotel/HotelesIdiomas/MultilingüeMedia/Artes audiovisualesServicio Al ClienteTurismo |
| Localización preferida: |
Gibraltar |
| Ciudad-Provincia Preferida: |
Gibraltar |
| Objetivo y Curriculum: |
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| Profile - My professional profile fits with a dynamic, multi-lingual and highly versatile individual with drive and enthusiasm to carry out any task. I am a good team player, who can work for objectives with creativity, customer service experience and interpersonal skills. |
| Habilidades: |
Customer Service, Entertainment, Financial Services, Media, Travel, Sports and Leisure |
| Idiomas ( y niveles): |
Inglés-AvanzadoEspañol-BuenoOtro: Portuguese, Italian
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| Tipo de Empleo: |
Tiempo Completo
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| Sueldo: |
20000 Euro
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| Localización Actual: |
Irlanda, Dublin |
| Formación y Calificaciones: |
| Nivel de Estudio: |
Licenciatura
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• February 2008 - July 2008 Diploma in Management Studies, by Dublin Business School, Dublin, Ireland.
• 1996-2002 Honours Bachelor/University Degree in Communication Sciences, with a specialization in Communication and Culture, by the Universidade Nova de Lisboa ); Lisbon; Portugal.
• Several other Training Courses in, for ex. Customer Quality, Time Management; Trouble Management; Customer Satisfaction; Trouble Shooting, Human Communication, Telephone Communication in Business, etc…
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| Experiencia de trabajo: |
| Experiencia: |
5 o 7 años |
• December 2007 – Collections and Credit Control Agent at Barclaycard International in Dublin, Ireland.
• Working for the Portuguese Collections Department, my duties and responsibilities include cash collecting by phone and letter, credit control, helping achieving team targets.
Moreover, my responsibilities include an active collaboration on the company Intranet and I also perform the role of Communication Champion.
• February 2007 – December 2007 Customer Service and Sales Agent/ Applications Team member at Barclaycard International in Dublin, Ireland.
• Working for the Portuguese market, my responsibilities include taking inbound and outbound calls from and for customers, about Credit and Finance issues, Personal Loans. As part of the Applications Team, my responsibilities are to assure every application is treated as according to Procedures and correct data is input into system.
• December 2006 – February 2007 - Portuguese Teacher at “Inlingua” Language School ; Como; Italy.
• May 2005-November 2006 - Entertainment Team Leader in Spain for Hoteles Globales at Hotels Calan Bosch; Los Delfines (Menorca) and Costa Tropical (Fuerteventura).
• During this time I had the responsibilities of leading a team of 4 to 6 persons; organizing and running a full daily and nightly entertainment programme, including Sports, Music and Dance shows; various Games and Contests.
• December 2002- November 2003 – Journalist/Reporter in Lisbon, Portugal for daily newspaper Correio da Manhã .
• As part of the Cultural section, I worked as a journalist/reporter, producing news, interviews, and stories, covering different events.
• March 2002 – November 2002 – Customer Service/Call Centre Operator in Lisbon, Portugal for communications company Novis.
• Attending customer queries, resolution of problems by phone and mail.
• October 1999 – July 2001 – Customer Service – Music and Video Seller in Lisbon, Portugal for French company FNAC
• Customer Service (Checkout and Reception) ; Music and Video Seller.
• January 1999 – September 1999 - Customer Service/Call Centre Operator in Lisbon, Portugal for communications company TMN
• Attending customer queries, resolution of problems by phone and mail
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