Construction Liability Adjuster EL​/PL; TPI

Construction Liability Adjuster EL/PL (TPI)

Join to apply for the Construction Liability Adjuster EL/PL (TPI) role at Crawford & Company
.

Handle a mixture of high value Construction and Engineering claims, with investigations both UK‑based and overseas. Drive, maintain, and enhance business connections.

• Receiving and acknowledging new claims.
• Market for existing and new business lines.
• Preparing case management plans and visiting the Insured, Brokers, Claimants, Claimants’ representatives, Insurers, Re‑insurers, Captives, and retained Experts.
• Preparing reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions.
• Visiting sites, interviewing witnesses, and preparing witness statements.
• Instructing and controlling surveyors, lawyers, forensic scientists and other experts as appropriate.
• Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication.
• Developing working relationships with existing clients and helping to identify and plan approaches to new clients.
• Maintaining and updating files and records keeping fully up to date on any technical or legal changes that may have a bearing on a case.
• Maintaining awareness of Business Continuity programme and role within it.

• Experience of Engineering & Construction liability claims and / or Contractors All Risk.
• ACII and / or ACILA qualification.
• Strong communication, customer service, organisational, and interpersonal skills.
• Ability to calculate and agree settlement of claims, and prepare final reports.
• Ability to work both externally and internally assessing large claims, adjusting said claims where appropriate.
• Proactive and reactive approach to meeting KPIs, SLAs and targets.
• Ability to coordinate complaints and compliments, and manage multiple concurrent actions.
• Competent use of technology and ability to work on own initiative.
• Positive attitude and proactive approach to problem‑solving.
• Team focused – working with colleagues throughout the business.
• Customer focused and quality focused role: providing quality service to both internal and external customers.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Finance and Sales
• Industry: Insurance