Relationship Banker - Maryland North Market

Overview

Job Description:

This role is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self‑service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. The position requires deep conversations with clients to gain in‑depth knowledge of their financial and life priorities and to connect them to solutions that meet their goals.

• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet financial needs.
• Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.

• Enthusiastic, highly motivated self‑starter with strong work ethic and intense focus on results.
• Collaborate effectively to achieve results, building and nurturing strong relationships.
• Passionate, committed, and drive to deliver an experience that improves clients’ financial lives.
• Confident in identifying solutions for new and existing clients based on their needs.
• Communicate effectively and confidently, comfortable engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Educate clients on conducting simple banking transactions through self‑service technologies such as ATM, online banking, and mobile banking.
• Apply strong critical thinking and problem‑solving skills to meet clients’ needs.
• Follow established processes and guidelines in daily activities, adhering to applicable laws and regulations.
• Efficiently manage time and capacity, focusing on results while acting in the best interest of the client.
• Able to work weekends and/or extended hours and travel to any financial center location within a reasonable distance.

• Experience in financial services and knowledge of industry products and solutions.
• One year of demonstrated successful sales experience in a salary‑plus incentive environment with individual sales goals.
• Six months of cash‑handling experience.
• Bachelor’s Degree or business‑relevant Associate’s Degree such as business management, business administration, or finance.

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience
• Branding
• Client Management
• Client Solutions
• Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

High School Diploma / GED / Secondary School or equivalent.

1st shift (United States of America)

40

$25.00 – $27.88 per hour. Predictable base salary, not incentive eligible.

This role is benefits eligible, providing industry‑leading benefits, paid time off, and resources and support for employees’ physical, emotional, and financial well‑being.