Guest Services Usher

Position Overview

Guest Services Usher – assists patrons with their customer service needs while attending a public or private event.

• Assist patrons with seating or other information as needed
• Maintain position on post, viewing area of responsibility
• Oversee assigned area for spills or situations requiring staff attention
• Receive and act on complaints from patrons according to established policies and procedures
• All other duties as assigned
• Performs other related duties as assigned by Manager/Supervisor

To perform this job successfully, an individual must have the following skills and experience:

• High School Diploma or GED preferred
• One-year prior experience in a customer service position preferred
• Ability to communicate clearly, have a friendly disposition, and bring a smile
• Remain calm in stressful, fast-paced arena environment
• Experience in handling conflict in a friendly and effective manner preferred

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Navigate a variety of floor surfaces and areas, including continuous standing and walking, up and down stairs
• Verbally communicate in a clear manner with guests, teammates, and building staff
• Work in a variety of environments, including heights, elevators, darkened theatre, around crowds, loud noise, and flashing lights
• Continuous standing and walking, including up and down stairs

Varies by show, including days, nights, weekdays, and weekends.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.