Retail Sales Associate

Position Summary

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. A Pawnbroker/Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions.

The associates will work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and much more. The Full-Time Pawnbroker / Retail Sales Associate position offers an hourly wage, PLUS employees earn commission based on productivity. The successful Pawnbroker's / Retail Sales Associate's actual pay will be based on various factors, such as work location, qualifications, and experience.

• Greets and interacts with customers to develop rapport and provide appropriate financial solutions.
• Performs non-management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains merchandise displays.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles cash and negotiable items in accordance with policies and procedures.
• Answers incoming calls per company standards.
• Communicates the legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, and fosters a positive customer experience.
• Completes required training and performs other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to stand, walk, bend, climb, push, and pull for extended periods; comply with applicable laws.
• Ability to work with firearms and become firearms certified (where applicable).
• Ability to work at exterior locations or storage areas as needed.
• Minimum Age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to serve customers, be team-oriented, and multi-task in a fast-paced environment.
• Ability to perform basic math calculations and operate POS systems.
• Cash handling experience is preferred.
• Flexibility to work at multiple locations and a varied retail schedule, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

The employee commission incentive plan is proprietary. Pawnbrokers have the potential to earn 2-8% commission, based on the gross profit of personal performance. Details are provided during the interview process.

Note:

Payrates will not be below applicable local minimum wage requirements.

• Comprehensive Medical, Dental, Vision, Life, Supplemental and other voluntary options (eligibility required).
• Standard operating hours: most stores open 9 AM to 6 PM; many stores closed on Sundays.
• Earned Wage Access program available on the second day of employment (up to 50% of wages, up to seven times per payroll cycle).
• Unlimited commission potential above hourly base rate.
• Vacation: one week after six months of full-time service; additional weeks after 1 year and on each anniversary thereafter; 120 hours after five years (adjusted for state/local requirements).
• Sick/Personal time: 8 hours after 6 months; 16 hours each anniversary thereafter (2-5 years); 24 hours after five years (adjusted for local requirements).
• Employee discounts available from day one.
• Tuition reimbursement with First Cash Education (up to $2,000 per year) for full-time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto-enrollment in the First Cash 401k program after six months of employment.
• Access to the First Cash Pet Insurance program.

Equal Opportunity First Cash Holdings, Inc. is an Equal Opportunity Employer. First Cash provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by law. Reasonable accommodations are provided as required.