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Program Director, Academic Support Services

Job in Abu Dhabi - UAE/Dubai
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Full Time position
Listed on 2021-04-12
Job specializations:
  • Education
    Academic, Medical Education
  • Healthcare
    Medical Education
Job Description & How to Apply Below
ORGANIZATION NAME College of Medicine and Health Sciences

About Universitywala

Khalifa University is a world-class, research-intensive institution in Abu Dhabi, the capital city of the United Arab Emirates (UAE). The University’s mission is to seamlessly integrate research and education to produce world leaders and critical thinkers in science, engineering, and medicine, and also to be a catalyst towards Abu Dhabi’s 2030 vision for a knowledge-based economy. Khalifa University has two campuses in the city of Abu Dhabi – the KU Main Campus and the Sas Al Nakhl Campus, the latter housing two of KU’s flagship research institutes: Masdar Institute and Petroleum Institute.

Brief Description

Reporting to the Assistant Dean for Medical Education at Khalifa University’s College of Medicine and Health Sciences (CMHS), the Program Director, Student Academic Support Services supports the Assistant Dean in design, implementation and evaluation of programs and services that support medical student academic success.

Strategic Responsibilities

Contribute to the formulation of the CMHS’s strategy, with a focus on meeting KU and CMHS strategic goals in the areas of medical education and medical student academic success.
Contribute to development of the CMHS’s policies and procedures, adhering to the overall objectives of Khalifa University, ensuring alignment to applicable regulations and standards and promoting of leading practices and educational excellence
Contribute to the development and management of the office budget
Manage and mentor staff within the office.

Operational Responsibilities

In coordination with the Assistant Dean for Medical Education, designs, implements and evaluates programs tos upport medical student academic success.
Supports CMHS accreditation processes and its program of continuous quality improvement

Medical Education:

Oversees, manages and assesses medical student academic support services offered by the Office of Academic Affairs
Participates in the early identification, assessment and referral to support services of medical students with academic difficulty
Supervises the CMHS Learning Specialist, and assesses outcomes of services provided by the specialist to ensure quality
Oversees the CMHS Tutoring Program,including training of tutors, as needed, and assessment of outcomes to ensure quality
Coordinates functions of the Tutoring Program and the Learning Specialist with course and clerkship directors across all four academic periods
Participates in annual student orientations to inform students of available services
Prepares an annual report to the CMHS Curriculum Committee describing intended and actual program outcomes
Participates in developing strategic plans for academic success across all CMHS programs (e.g. MD program, Pre-Medical Bridge Program)
Explores and develops strategies for improving students' learning styles
Serves as some ex-officio,non-voting member of the CMHS Curriculum Committee
Meets with students and designs study plans to support student academic success
Develops and implements programs to support tutoring and learning strategies for a diverse student population
Develops a study program for students who are on academic probation or are repeating an academic year in coordination with the CMHS Medical Student Promotions Committee
Advises teachers, learners and relevant committees on common issues experienced by medical students that can impact academic success, including but not limited to study skills, test-taking strategies, adjustment to medical school, and organizational and time-management skills.
Collaborates with and ensures appropriate referrals to various support services within KU and the CMHS,including the Office of Student Affairs, the Student Counseling and WellnessCenter, Disability Accommodation Services, and Career Guidance Services
Other duties as assigned

Other Responsibilities:


Work with the Dean, Associate Deans, and Khalifa University’s Office of Research Support to promote and support research activities
Administrative & People Management
Manage faculty and staff (direct reports) by defining job expectations
Plan, monitor, and appraise faculty and staff performance
Coach, counsel, and actively participate in the departmental employees’ on-boarding, mentoring, and professional development
Assist in scheduling and assigning staff workload for direct reports
Provide in


Ensures adherence to the University's information security policies and procedures, and reports breachesor other security risks accordingly.
Ensures coordination with other departments to facilitate the accomplishment of tasks and responsibilities, as and when needed.
Performs any other tasks assigned by the Dean and his line managers.

Supervisory Responsibilities

Provides coaching, guidance and mentoring as required to enhance the internal capabilities of the team and ensures the achievement of established objectives and plans.
Recommends appropriate training courses as per pre-determined training needs, evaluates their effectiveness,and monitors their results.
Carries out performance appraisals for subordinates according to planned schedules and recommends necessary actions as per applied practices.
Conducts periodic meetings with subordinates to ensure that priorities are clear and workflow is running smoothly.
Follows-up on employees' administrative affairs such as vacations, leaves and other administrative and related affairs.



Required Qualifications

MD and/or PhD in related field
Qualified for faculty appointment at the rank of Assistant Professor or higher
Prior leadership role in an undergraduate medical education program

Preferred Qualification

Demonstrable accomplishments in teaching, research, healthcare delivery, and/or service at a level commensurate of Assistant Professor or above.


Required Experiences

Strong record reflecting excellence in medical education and administration.
Prior experience overseeing support services in a medical degree program
Proven management experience,requisite expertise in working collaboratively with faculty members and medicine professionals, strong interpersonal skills, and a thorough understanding of university structure and culture are essential.
Demonstrable ethical behavior,professionalism, interpersonal skills, leadership and management abilities that are sufficient to effectively direct and develop staff and students.

Preferred Experiences

Five (5) or more years of experience overseeing advising programs for medical students
Familiarity or experience with an education institution in the Middle East.

How To Apply

A complete application includes curriculum vitae, cover letter, photo, and the names and contact information of three references.

Should you require further assistance or if you face any issue with the online application, please feel to contact the Recruitment Team ((Please contact us using the "Apply for this Job Posting" box below)).
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
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