Switchboard Operator

We are currently looking for a Full Time Switchboard Operator to join our Health Switchboard Team team located at the Chickasaw Nation Medical Center working 8:00AM-5:00PM - Mo Tu We Th Fr.

Summary:
This position is located at the Chickasaw Nation Medical Center. The switchboard operators provide assistance to incoming and outgoing calls and provides clerical support as needed.

Responsibilities:

* Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency

* Completes all training and development requirements and participates in continuing education opportunities

* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains a clean, organized work area and ensures a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards

* Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area

* Develops and maintains documentation as appropriate - files, logs, records, reports, etc.

* Answers the phone, transfers call, takes messages and screens calls per guidelines for areas served

* Conducts overhead announcements such as color codes, events, and activities at the medical center

* Dispatch security officers by utilizing the 10-code communication system

* Monitors security surveillance equipment as requested by security during a code alert

* Implements daily call-back listings for on-call staff

* Performs sight checks to the computerized control systems e.g. surveillance cameras, infant abduction panic alert system, fire panel, emergency generators, etc.

* Performs all other duties as assigned

Competencies:
Essential:

* Able to follow instructions, both written and oral

* Able to adhere to all scheduling and attendance requirements

* Ability to maintain a high level of confidentiality in all matters

* Must be able to work quickly, efficiently and accurately

* Honesty, truthfulness, reliability, accountability

* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines

* Develop and apply proficiency in computer systems and applications as required by role and responsibilities

* Organizes work and assigned area logically and orderly

* Filing skills

* Ability to plan, organize and follow through on assignments

* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

* Keeps written records

* Prepares role specific reports

Skills:
Essential:

* Basic Computer skills

* Developing and basic proficiency skills in Excel

* Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)

* Accurately type 45 words per minute

Experience:

Nonessential:

* No prior experience required

Education:
Essential:

* High School, GED or Equivalent

Credentials:
Essential:

* Pass general background check

* Standard Driver's License

Working Conditions:
Essential:

* Customer service

* Works in a hospital or clinic environment

* Structured

* Computers, printers, phones

* Communications phone, computer

* Communications written, verbal

* Pass pre-employment drug test

* Use computer up to 75% of shift

* Operate normal office equipment

* Light to non-strenuous work

* Sitting up to 75% of shift

* May work day shift

* TB questionnaire and screening

Training

* It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values
Mission:

* To enhance the overall quality of life of the Chickasaw people.
Vision:

* To be a nation of successful and united people with a strong cultural identity.
Core Values:

* The Chickasaw People

* Cultural Identity

* Servant Leadership

* Selflessness

* Can Do Attitude

* Perseverance

* Stewardship

* Trust and Respect

* Loyalty

* Honesty and Integrity

* Teamwork